Deputy Program Manager

Job Locations US-AZ-Chandler
Information Technology
Regular Full-Time


We are seeking a Deputy Program Manager to join our team supporting ICE ITESS in Chandler, AZ.


The team provides enterprise-wide technical and programmatic support services in support of the ICE Mission.  Performance requirements  are identified  to goals, technical and schedule requirements, deliverables, and report requirements for ICE OCIO Incident/Problem Coordination (I/PCT), Change Management, ICE Network Operations Center (NOC), Enterprise Email and Domain Management (EEDM), Enterprise Services and Tools Operations & Maintenance (ESTOM), and ITSM (ServiceNOW).  The Contractor shall work in partnership with each areas’ respective Government Task Managers (GTM) and maintain clear communications and mutually supportive relationships with OCIO, ICE Programs, and other DHS Components


TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.


We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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Responsibilities & Qualifications


  • Possess and apply comprehensive knowledge across key tasks and high impact projects
  • Perform duties in accordance with the PMI, Project Management Body of Knowledge
  • With minimal supervision, manage projects that include deployment of: desktops, laptops, tablets, servers, networks / LANS, voice systems, cabling, specialized equipment (e.g. fingerprint scanners, IAFIS equipment), data circuits, VTC, WAN / LAN design, and associated deployment
  • Work with ICE PMs on project implementation plans and schedules to deliver projects on time
  • Plan, facilitate, and document project meetings
  • Provide day‐to‐day status communications with the ICE PM and OCIO
  • Utilize independent judgment and the flexibility to accurately coordinate multiple projects with frequent interruptions
  • Utilize SharePoint, Project, ServiceNow and BMC Remedy to document and track projects


  • 10 years of professional experience in IT support services
  • 5 years of project management experience
  • Bachelor's degee in an IT relevant discipline
  • Active PMP certification
  • Active Top Secret clearance with SCI eligibility

Additional Job Information


  • Establish Focus
  • Change Management
  • Develop Others
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Build Relationships
  • Analytical Thinking
  • Conceptual Thinking
  • Strategic Thinking
  • Technical Expertise
  • Initiative
  • Foster Innovation
  • Results Oriented
  • Teamwork
  • Customer Service


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Location: Chandler, AZ
  • Type of environment: Office
  • Noise level: Low
  • Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
  • Amount of Travel: At least 25%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.



US Citizen

Top Secret with SCI Eligibility Clearance



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.


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