NOC Team Lead

Job Locations US-AZ-Chandler
Information Technology
Regular Full-Time


We are seeking a NOC Team Lead to join our team supporting ICE ITESS in Chandler, AZ.


The team provides enterprise-wide technical and programmatic support services in support of the ICE Mission.  Performance requirements  are identified  to goals, technical and schedule requirements, deliverables, and report requirements for ICE OCIO Incident/Problem Coordination (I/PCT), Change Management, ICE Network Operations Center (NOC), Enterprise Email and Domain Management (EEDM), Enterprise Services and Tools Operations & Maintenance (ESTOM), and ITSM (ServiceNOW).  The Contractor shall work in partnership with each areas’ respective Government Task Managers (GTM) and maintain clear communications and mutually supportive relationships with OCIO, ICE Programs, and other DHS Components


TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.


We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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Responsibilities & Qualifications


  • Operates and maintains a full suite of Government provided network management tools to automate and improve end point monitoring, support system evaluation, facilitate proactive problem identification, problem resolution, performance analysis, and configuration management.

  • Configure and troubleshoot ICE’s current routing protocol standard, OSPF as well as (Border Gateway Protocol (BGP), the routing protocol between ICE and OneNet as well as the non-DHS locations.)

  • Work with the DHS WAN steward to identify changes needed to support continued operations for ICE sites and partners connected through the DHS managed Extranet environment inclusive of firewall rule and routing changes.
  • Maintain ICE’s DNS / DHCP infrastructure including operations and maintenance needed for the overall health of the system.
  • Provide IP address space administration (assign new addressing for new sites and modifications of existing sites).
  • Provide DNS administration for new DNS entries and changes to existing DNS entries.
  • Support management, supervisory and line operations to meet the following NOC requirements (NOTE: this may require working with the DHS WAN Steward under DHS OneNet or external components and cloud providers)
  • Ensure the daily operational readiness of each of the major components of ICE’s infrastructure.
  • Monitor and report on the ICE elements of the OneNet WAN using read‐only access to routers and devices provided by the DHS WAN steward. This function is not intended to duplicate OneNet NOC functions but rather to provide ICE OCIO management with early warning of performance issues or network problems.
  • Analyze simple network management protocol data from routers (DHS OneNet and ICE‐ owned) and ICE switches and determine the appropriate action / escalation.
  • Provide administration support to ICE’s wireless communications:
  • Manage and maintain LAN / WAN based traffic management systems to monitor network traffic and performance.
  • Participate in various projects to ensure an updated understanding of new LAN / WAN designs or implementations that impact the ICE enterprise network. This participation includes, but is not limited to, presenting changes, active listening, understanding what was discussed in CCB and peer review meetings. If serving as the NOC representative at any meeting, evaluate any and all impacts that proposed design changes may have on the network.
  • Utilize processes, procedures, automation and workload to meet the Government’s priorities, requirements, and objectives.
  • Proactively monitor network and system management software for problems, outages, alerts and anomalies affecting the infrastructure or the systems. This includes, but is not limited to, DHS OneNet and cloud monitoring or and non-DHS locations to the maximum extent possible.
  • Monitor and enhance ICE’s network perimeter defense
  • Work in concert with the DHS WAN Steward to implement and maintain firewall rules and configurations in support of ICE external site connectivity.
  • Provide firewall management services that include, but are not limited to, the design, configuration, implementation, O & M of all firewalls within the hosted DHS infrastructure IAW DHS architecture and security policy.
  • Prepare and report on a weekly basis to the Security Operations Center (SOC) on the results of the analysis of firewall logs. If an abnormality or anomaly is identified, notify the SOC immediately IAW the Incident Response Plan.
  • Provide all maintenance to include configuration, patching, rule maintenance (add, modify, delete), and comply with DHS configuration / release management requirements when changes are required.
  • Operate ICE owned firewalls 24 x 7 x 365
  • Perform full scope administration of the operating systems, database and application layers for Network operational tools


  • Minimum of a Bachelor's degree and 3 years of experience in the networking field or 5 years in a managerial/supervisory role in an IT related field.

  • Project Management Certification, i.e. PMP

  • Service Now (SNOW) experience and/or other service-related ticketing experience
  • CCNA and/or CCNP certification or equivalent
  • Certifications in additional networking tools (NetSight, InfoBlox, Prime, Juniper, Network Monitoring tools, etc.).
  • ITIL accreditation (at least at the foundation level)
  • Knowledge of network operating systems (Cisco, Extreme, Juniper, etc.)
  • Active Top Secret clearance with SCI eligibility

Additional Job Information


  • Establish Focus
  • Change Management
  • Develop Others
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Build Relationships
  • Analytical Thinking
  • Conceptual Thinking
  • Strategic Thinking
  • Technical Expertise
  • Initiative
  • Foster Innovation
  • Results Oriented
  • Teamwork
  • Customer Service


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Location: Chandler, AZ
  • Type of environment: Office
  • Noise level: Low
  • Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
  • Amount of Travel: At least 25%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.



US Citizen

Top Secret with SCI Eligibility Clearance



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.


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