Information Specialist

Job Locations US-MD-Andrews Air Force Base
Information Technology
Regular Full-Time


We are seeking an Information Specialist to join our team supporting the AFNCR program at Joint Base Andrews in Maryland.


The Information Specialist  will support all facets of the Communication Focal Point (CFP) in support of the 844th Communications Group at all three locations to include; Joint Base Anacostia Bolling (JBAB), Joint Base Andrews (JBA) and the Pentagon.  This includes supporting the Air Force District of Washington (AFDW) and Headquarters Air Force (HAF) customers on both NIPRNet and SIPRNet domains. Travel is not typically required, but contingencies for 24/7 operations may demand an exception.


The confirmed Candidate will be responsible for coordinating efforts, documenting response actions, and reporting statuses according to standardized procedures and instructions. Candidate will support Change Management (ChM) processes, including scheduling system maintenance. Candidate will also support network and system monitoring when required. Daily and direct interactions with CFP leaders, functional area leaders and other support personnel is required.


TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.


We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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Responsibilities & Qualifications


  • Create briefings from approved templates for daily presentations.
  • Draft recurring status reports for network incidents.
  • Demonstrate effective time management and analytical skills.
  • Demonstrate proficiency with Microsoft Office 365 applications.
  • Demonstrate excellent oral and written communication skills.


  • Security +
  • BS degree in a relevant technical discipline and 5-10 years of experience or prior relevant experience


    • Experience with BMC Remedy or other trouble ticketing systems
    • Experience with Department of Defense, Air Force, or other military services
    • Experience with network operations, operations centers, and/or 24/7 shift schedules

Additional Job Information


  • Establish Focus
  • Change Management
  • Develop Others
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Build Relationships
  • Analytical Thinking
  • Conceptual Thinking
  • Strategic Thinking
  • Technical Expertise
  • Initiative
  • Foster Innovation
  • Results Oriented
  • Teamwork
  • Customer Service


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Location:Andrews AFB, Andrews Maryland
  • Type of environment: Office
  • Noise level: (Medium)
  • Work schedule: Sunday - Thursday (0600-1430)
  • Amount of Travel: <10%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.



Citizenship United States Citizen

Clearance requirement Active DoD Secret Clearance



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.


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