AV/VTC Administrator

RESPONSIBILITIES

• Provide support for the facilitation of AV/VTC events to include setup, coordination, connection, and troubleshooting.
• Provide AV/VTC hardware/software troubleshooting and escalate to higher level tiered support as needed.
• Maintain awareness of conference room availability and provide the customer with alternative facility and connection options if a scheduled room is inoperable.
• Conduct preventative maintenance and testing of AV/VTC rooms to ensure continued operability.
• Prepare scheduled conference rooms at least 15 minutes prior to each event by joining the room to the conference, validating audio and video transmission and quality with meeting attendees/sites, ensuring that presentations are displaying properly (as applicable), and ensuring that cameras and microphones are optimally configured.
• Attend scheduled conferences and provide support for camera and microphone control as well as any needed AV/VTC troubleshooting for each event.
• Update and maintain SNOW tickets per SLA requirements.
• Provide tier I/II enterprise support for USITC AV/VTC equipment to include audio controllers, data interfaces, document cameras (ELMO), Cable TV, miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.
• Contact appropriate vendor repair personnel for warranty and/or proprietary repairs; explain and demonstrate the malfunction; verify repairs fixed the problem.
• Provide knowledge transfer to customer in the administration of the AV/VTC system.  
• Create user job aides to facilitate setup and operation of AV/VTC sessions without administrator intervention.
• After hours/on-call support may be required when approved by the COR/COTR.

REQUIRED QUALIFICATIONS

• Experience:
  • Two years of AV/VTC support experience including the operation and troubleshooting of control panels, displays, cameras, and microphones.
  • Familiarity with Crestron, Extron, AMX, and Webex solutions/environments.
  • Experience developing user guides and training end-users on the operation of AV/VTC equipment.
• Clearance:
  • Must possess a Secret Clearance.

We are seeking a AV/VTC Administrator to join our team supporting the U.S. International Trade Commission (USITC) in Washington, D.C.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Locations: Washington, D.C.
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday through Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Secret clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.