Operations Manager (Team Lead)

RESPONSIBILITIES

• Responsible for supporting the execution of the program and ensuring the Contractor’s performance meets all task order requirements to include, but not limited to Customer End User Support Services, Desktop Support Services, Performance and Quality Assurance in Ticketing Queue Management, Service Desk, Change Management and Communications, Training, Technical Security, and Asset Management.
• Have the requisite authority for full control over all company resources necessary for task order performance.
• Have the authority to approve task order modifications in emergent situations.
• Be ultimately responsible for personnel management, management of Government material and assets, and personnel and facility security.
• Assist in providing oversight or management of at least one project shall have been conducted in accordance with a CMMI certified, Agile, and ITIL approach. 
• Demonstrate proven experience and documented success supervising large IT services contracts, including people of various job categories and skills.
• Demonstrate expertise in the management and control of costs and resources and demonstrated capability in managing projects of this type and complexity.
• Demonstrated experience providing system modernization and innovation that resulted in increased operational efficiency or cost savings. 

QUALIFICATIONS

• Top Secret Clearance
• 7 to 9 years of relevant experience in at least two to three of the scope areas identified in this job description
• Bachelor’s degree, preferably in related IT field
• ITIL Certified, HDI, and
• DOD 8570 Certification of IAT Level ½ (or must meet)
• Agile certification highly desired

We are seeking an Operations Manager to join our team supporting DOS Evolve in Washington, D.C.

Acts as a single technical point of contact (POC) who shall work closely with the IDIQ Program Manager, Task Order Program Manager (TOPM), and other TekSynap personnel in support of the EVOLVE IDIQ program. As needed, to provide support and leadership in collaboration with Government Program Manager (PM), Contracting Officer Representative (COR), and Government Technical Monitor (GTM).

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington, D.C.
• Type of environment: Office
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizenship

Top Secret Clearance requirement

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.