System Consultant

RESPONSIBILITIES

• Engage and manage strong business relationships with all customers to ensure high level of service, response, and overall success of customer-driven business and technical strategies.
• Assist technical support representatives with the management of all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all assets.
• Serve as lead liaison between business customers and technology development. Concentration to detail is optimal for customer satisfaction. Understand customer requirements and business objectives.
• Provide proactive onsite and virtual technical consulting support to one or more offices for our government customer.
• Provide strategic advice within the customers support guidelines in using technology to achieve goals.
• Assist with the management of IT initiatives and collaborate with office technical staff and liaisons.
• Serve as technology expert and consultant to develop and propose solutions that meet the technology and business requirements of new advisors with technical emphasis is on hardware capabilities, software requirements and systems integration.
• Assist and consult with the new technology implementation.
• Train support staff in new and existing IT solutions/systems when needed. Provide assistance with technical issues.
• Revise existing systems and suggest improvements when needed.
• Partner with other technology teams to analyze business needs, implement customer solutions and provide technical product support.

REQUIRED QUALIFICATIONS

• BSc/BA in computer science, IT or relevant field; MSc/MBA in business a plus
• Minimum of 10+ years’ experience of IT Consulting experience.
• Minimum of 8-10 years’ experience in the technology field with deep hands-on experience.
• Minimum of 8-10 years’ experience of supporting technology infrastructure.
• Minimum of 5 years’ experience with VMware ESX Server or VMware products.
• Extensive experience as a technical consultant in an IT related filed.
• Advanced knowledge of hardware and software solution, network and server maintenance.
• Ability to conduct in-house training to increase end-user proficiency.
• Ability to keep up with IT trends and innovation.
• Detailed knowledge of Microsoft (Windows Server 2012/2016 (2019 a plus), Microsoft Exchange, Office 365 and Active Directory)
• Experience in supporting and knowledge of Windows 10 and macOS.
• Setup, operation and troubleshooting of TCP/IP networking thorough knowledge of desktop and business/technical support systems. 
• Experience with VoIP and network security is a plus.
• 5+ years of experience with troubleshooting carrier and various connectivity issues for TDM, and IP networking fundamentals, including subnetting, router login procedures and assignment of routing protocols.
• Working experience with Windows and Apple products
• Must be able to pass the Public Trust Background check
• Must be a U.S. Citizen.

DESIRED SKILLS

• Excellent written and verbal communication, listening, and presentation skills.
• Ability to work effectively and add value as a team member.
• Strong problem-solving skills; ability to assess a problem and determine an effective course of action

CERTIFICATIONS (minimum of 2 required)

• CCNA
• MCSA
• MCSE 
• VCP
• Windows Server 2016/2019 certification
• ACSP (Apple Certification)

We are seeking a System Consultant to join our team supporting the Senate ITSC in Washington, DC.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

he safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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COMPETENCIES

• Establish Focus
• Change Management
• Develop Others
• Oral Communication
• Written Communication
• Interpersonal Awareness
• Build Relationships
• Analytical Thinking
• Conceptual Thinking
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington, DC
• Type of environment: Office
• Noise level:  medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Must be a U.S. Citizen

Must be able to pass the United States Capitol Police background Check

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.