VTC Facilitator

RESPONSIBILITIES

• Update and maintain current AV/VTC deployments using Government supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases and AV/VTC unique applications. 
• Provide Standard and Advanced AV/VTC Support for hardware/software configuration, troubleshooting and problem resolution Enterprise wide. Provide technical support for AV/VTC update software installation and configuration issues and provide resolution. Trouble tickets shall be input, updated and maintained using the current Remedy Help Desk software application or any subsequent Help Desk applications.  
• Provide enterprise support for DLA, Information Operations at Site AV/VTC equipment, to include CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV other miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.  
• Contact appropriate vendor repair personnel for warranty and/or proprietary repairs, as required. Explain and demonstrate the malfunction to the appropriate equipment/hardware vendor responding to the warranty call. Verify that the repairs made by the servicing vendor are proper and fix the problem.  
• Provide subject matter expertise to onsite support technicians in the setup and deployment of AV/VTC systems to all DLA Site locations CONUS as required.  
• Provide knowledge transfer to DLA Information Operations personnel in the deployment and administration of the AV/VTC system.
• Provide Advanced AV/VTC Support for all Site personnel.  
• Research potential impacts for upgrades and implementation of AV/VTC products currently in use including: patches, upgrades, service packs and applications. Provide recommendations to limit customer downtime.  
• Provide AV/VTC Subject Matter Expertise (SME) to DLA Information Operations IT Management and DLA Headquarters.  
• Respond to DLA CERT Advisories, Bulletins and Tasking, and ensure all AV/VTC equipment and transmissions are secure from vulnerabilities x Develop/generate reports to be used by the DLA Information Operations Information Assurance Office for tracking and managing of DLA CERTS. 
• Prepare and brief on specific projects/findings as required by the COR.
• Provide Advanced AV/VTC Support for the AV/VTC infrastructure at DLA, Information Operations. 
• Provide support in the implementation and sustainment of AV/VTC throughout DLA, Information Operations.
• Create or update network diagrams from an AV/VTC point of view.  
• Create user job aides to facilitate setup and operation of AV/VTC sessions without administrator intervention.  
• Create step by step equipment configuration guides to ensure standard equipment configurations throughout the agency.  
• After hours/on-call support may be required. Coverage shall be coordinated with the COR/COTR after contract award and historically has not required more than 12 incidents per year. 
• The Contractor shall work overtime hours if required by the COR/COTR. The overtime hours are required on occasion to support an increase in security related remediation’s, unforeseen hardware/software issues, workstation replacements, disposal of end of life equipment and support of overseas locations 
•  

REQUIRED QUALIFICATIONS

• Two (2) years of progressive Information Technology (IT) experience including at least two projects in technical areas included in the Statement of Work Task Area. At least one project must have occurred within the past three (3) years.

• Security / Certification Requirements:

• Secret 

• IAT-II Certifications (one of the following): 

  • Security + CE
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • CND
  • SSCP
• VTC Certification (one of the following)
  • Cisco Certified Technician: Collaboration 100-890
  • CCNA

We are seeking a AV/VTC facilitator to join our team with the Enterprise Audio Visual and Video Telecommunications team at the Defense Logistics Agency (DLA).

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP".

COMPETENCIES

• Establish Focus
• Change Management
• Develop Others
• Oral Communication
• Written Communication
• Interpersonal Awareness
• Build Relationships
• Analytical Thinking
• Conceptual Thinking
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Fort Belvoir, VA
• Type of environment: Office Setting
• Noise level:  Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizen

Secret Clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.