Senior Site Operations Manager

The program will provide direct IT services support to customer mission applications, systems, custom capabilities, supporting infrastructures, and other technology-based solutions in the CONUS and OCONUS. TekSynap provides custom-developed IT capabilities and operationalize advanced technologies from public, private, and academic sectors to support customer mission requirements. The program provides the ability to innovate and adapt capabilities, leveraging analytical Techniques, Tactics, and Procedures (TTPs) learned from embedded support to Combatant Commands (CCMDs) and tactical operations. This program includes, software development, data integration, system integration, direct operations, engineering, and Operations & Maintenance (O&M) support to mission applications, mission systems, and supporting infrastructure. 

RESPONSIBILITIES 

The Senior Site Operations Manager will provide support at the mission enclave at customer’s Reston site.  This site requires secure, compliant, and available to authorized users 24 hours per day, seven days per week (24x7). The candidate will ensure that the CI/CD pipeline from development to production including automation, tools, and methodologies is continuously optimized to accelerate delivery of capabilities to users and mission partners. The candidate will ensure that deployed capabilities are integrated, delivered, and supported to meet the mission, functional and schedule requirements of deployed forces. The contractor will ensure mission capabilities and the supporting infrastructure remain continuously compliant with the customer, DoD, DISA, and IC cybersecurity and technical requirements. The successful candidate will be responsible for: 

• Improving mission system and infrastructure efficiency and effectiveness through engineering support services. 
• Providing IT support to customer COOP, DR, and fail-over efforts and site(s), primarily performing administration and coordination from the primary site. 
• Supporting the customer mission as an early adopter of innovative technologies and mission capabilities by acquiring, leveraging, and implementing advanced capabilities, methodologies, technologies, and subject matter expertise from public, commercial, and academic sectors that may be conceptual, experimental, or the product of customer and non-customer development programs.  
• Advising Government personnel of relevant new or emerging technologies, perform technology assessments, and provide performance-enhancing recommendations as requested by the Government. 
• Continuously assessing and optimizing performance of the mission enclave, including the path and process by which mission capabilities are introduced into production environments. 
• Providing mission enclave operations and maintenance (O&M). 
• Providing incident, problem, outage, and trouble management. 
• Providing on-premises special purpose processing node (SPPN) operations and management (O&M).  

REQUIRED QUALIFICATIONS 

• Minimum 12 years of specific, increasingly responsible for required experience below: 
• Required experience: 
• The customer requires that the Senior Site Operations Manager has the following qualifications: 
• Passed examination for one or more IT Infrastructure Library (ITIL) Version 4 Specialist modules towards ITIL Version 4 Managing Professional (MP). (An equivalent ITIL Version 3 intermediate or higher certification is acceptable at the time of proposal submission.) 
• One DoD 8570.01-M Level II certification (any category or specialty). 
• One technical or management certification related to cloud security (e.g., CompTIA, Cloud Security Alliance), cloud-related technology (e.g., MS, VMware, Amazon), or other technology (e.g., VMWare, CISCO, Juniper, Linux, MS) relevant to Task 5.  
• Experience leading IT O&M and engineering services similar in scope to Task 5 for NIPRNet, SIPRNet, and JWICs environments. 
• Experience leading and delivering IT mission support services for DoD or IC organizations that support CONUS and OCONUS customers or mission partners.  
• Experience providing executive-level technical briefings and presentations to senior Government personnel. 
• The customer desires that the Senior Site Operations Manager has the qualifications listed below:  
• DoD 8570.01-M Level III certification (any category or specialty). 
• Two or more technology certifications related to cloud security (e.g., CompTIA, Cloud Security Alliance), cloud-related technology (e.g., EMC, MS, VMware, IBM, and Oracle), and/or other technologies (e.g., VMWare, CISCO, Juniper, Linux, and MS) relevant to Task 5.  

• Demonstrated ability for oral and written communication with the highest levels of management. 
• Demonstrated excellence in planning, directing, and managing IT projects/operations in an organization with 5,000, or more, employees. 
• Demonstrated successful working knowledge and supervision of employees of various labor categories and skills in efforts similar in size and scope as referenced under this contract. 
• Knowledge of industry accepted standards and best practices related to ITSM and Software Development (Ex. ITIL / Agile) 
• Knowledge of DFARS and FAR regulations and requirements. 
• Knowledge of DoD network and system security requirements. 
• Knowledge of and experience with IT Service Management (ITSM). 
• Knowledge of networking and network-based software applications. 
• Demonstrated experience in DoD and/or IC environments. 
• Previous supervisory, leadership, or mentoring experience with demonstrated ability to lead, coach, inspire, and develop teammates toward achieving desired goals and outcomes.  
• Highly developed written and verbal communication skills.  
• Ability to multitask and work effectively, independently, and in teams, ensuring timely completion of assignments and meeting established quality standards.  
• Superior interpersonal skills, including the ability to interact in a professional manner with government officials, and teammates during periods of high stress and tight deadlines.  
• An executive presence with the highest ethical standards, good presentation skills and the ability to make things happen in an environment of continual change and rapid growth.  
• Education – Bachelor’s degree required; Master’s degree preferred.  
• Clearance Level – TS/SCI 
• Certifications Required - IAM L3 (CISM, CISSP (or Associate), GSLC, CCISO) and ITIL v4 Foundations and ITIL v4 (DPI, HVIT, DSV, or CDS) and Two (2) or more technology certifications related to cloud security (e.g., CompTIA, Cloud Security Alliance), cloud-related technology (e.g., EMC, MS, VMware, IBM, and Oracle), and/or other technologies (e.g., VMWare, CISCO, Juniper, Linux, and MS)
  
  DESIRED QUALIFICATION
• The customer desires that the Senior Site Operations Manager has the qualifications listed below:  
• DoD 8570.01-M Level III certification (any category or specialty). 
• Two or more technology certifications related to cloud security (e.g., CompTIA, Cloud Security Alliance), cloud-related technology (e.g., EMC, MS, VMware, IBM, and Oracle), and/or other technologies (e.g., VMWare, CISCO, Juniper, Linux, and MS) relevant to Task 5.  

We are seeking a Senior Site Operations Manager to join our team supporting a Department of Defense (DoD) customer in Reston, VA. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.  

Visit us at www.TekSynap.com.  

Apply now to explore jobs with us!   

The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here. 

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COMPETENCIES 

• Establish Focus 
• Change Management 
• Develop Others 
• Oral Communication  
• Written Communication  
• Interpersonal Awareness 
• Build Relationships 
• Analytical Thinking 
• Conceptual Thinking 
• Strategic Thinking 
• Technical Expertise 
• Initiative 
• Foster Innovation 
• Results Oriented 
• Teamwork  
• Customer Service  
• Strong Business Acumen – Understands the elements that drive a successful business enterprise; knowledgeable in current and possible future strategies, practices, trends, technology, and information affecting the company.  
• Agility - Possesses the ability to see the big picture and sees ahead clearly; able to anticipate future consequences and trends accurately and has broad knowledge and perspective; can create competitive breakthrough strategies and plans.  
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes effective relationships with customers and gains their trust and respect.  
• Negotiation Skills – Can negotiate skillfully in challenging situations with both internal and external groups; can settle differences with minimal impact; seeks out win-win situations; can be direct and forceful as well as diplomatic; gains trust quickly and has a good sense of timing.  
• Motivating Others - An effective leader that will generate, inspire, and sustain excitement about customer mission and will ensure all strategic and tactical activities are closely tied to customer’s mission and vision.  
• Strategic - Creates a climate in which people want to do their best; can motivate many kinds of direct reports; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes everyone feel his/her work is important. Holds frequent mentoring and development discussions. 
• Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; bottom-line oriented, steadfastly pushes self and others for results.  
• High Ethical Standards - Is seen as a direct, honest individual. Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.  
   

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.   

• Location: Reston, VA 
• Type of environment: Office   
• Noise level: Low  
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.  
• Amount of Travel: Less than 10%  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK AUTHORIZATION/SECURITY CLEARANCE 

Citizenship – US Citizen 

Clearance requirement – TS/SCI 

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

EQUAL EMPLOYMENT OPPORTUNITY 

To provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.