Lead Operations Engineer

The program will provide direct IT services support to customer mission applications, systems, custom capabilities, supporting infrastructures, and other technology-based solutions in the CONUS and OCONUS. TekSynap provides custom-developed IT capabilities and operationalize advanced technologies from public, private, and academic sectors to support customer mission requirements. The program provides the ability to innovate and adapt capabilities, leveraging analytical Techniques, Tactics, and Procedures (TTPs) learned from embedded support to Combatant Commands (CCMDs) and tactical operations. This program includes, software development, data integration, system integration, direct operations, engineering, and Operations & Maintenance (O&M) support to mission applications, mission systems, and supporting infrastructure. 

RESPONSIBILITIES 

The Lead Operations Engineer will serve as TekSynap’s lead engineer, SME, and senior technical advisor to customer leadership for engineering, delivery, and coordination of technology solutions to deployed and remote mission partners. The successful candidate will be responsible for: 

• Ensuring that customer mission capabilities, infrastructure, systems, and applications are tested in compliance with customer, DoD, and IC instructions, directives, frameworks, and standards. 
• Preparing and maintaining Assessment and Test Plans. 
• Proposing efficient methods of maintaining test plans to minimize paperwork and cost. 
• Developing or identifying Test Procedures and Test Cases for each new DTRA software application, widget, system, integration effort, or technology insertion into the mission enclave as requested by the customer. 
• Executing approved test procedures to validate the implementation of cybersecurity controls and requirements for customer assets. 
• Conducting security control assessments in compliance with DoD and IC cybersecurity instructions and RMFs. 
• Reviewing and assessing software code, review software code scans and assessment reports, and operate software code scanning tools as prescribed by DoD RMFs and technical guides. 
• Designing, implementing, and maintaining a test environment on each level of network as directed by the customer and in coordination with the SCA or other Government testing authorities. 

• Preparing reports that capture all tests/assessments and results with content and structure as approved by the SCA and/or the customer.  
• Providing robust, flexible, secure, and sustained deployed IT capabilities to the customer and its mission partners.  
• Overseeing a 24x7 phone response and remote support to deployed users of customer expeditionary capabilities. 
• Providing support including assembly, integration, O&M, pre-deployment training, logistics, shipping, and Tier II and III technical support and remote user support. 
• Performing logistics services.  
• Providing hands-on, system-specific training to familiarize users with the assembly, operation, disassembly, and inventory control of deployed IT capabilities. 
• Procuring, designing, integrating, supporting, and maintaining wireless, microwave, and satellite and communications capabilities in response to mission requirements. 
• Providing on-site service desk staff in customer Reston facilities to support customer mission applications and systems, as defined in the scope of this contract. 
  
  REQUIRED QUALIFICATIONS

• Minimum 12 years of specific, increasingly responsible for required experience below: 
• Required experience: 
• The customer requires that the Lead Operations Engineer has the following qualifications: 
• One DoD 8570.01-M .01 Level II or higher certification (any category or specialty). 
• Experience providing remote engineering and user support to IT equipment and users in deployed tactical environments.  
• Demonstrated ability to deliver customer service, communication, and briefings to senior Government personnel. 
• The customer desires that the Lead Operations Engineer has the qualifications listed below:  
• Experience directly supporting or serving as a civilian/military tactical intelligence analyst. 
• Strong Business Acumen – Understands the elements that drive a successful business enterprise; knowledgeable in current and possible future strategies, practices, trends, technology, and information affecting the company.  
• Agility - Possesses the ability to see the big picture and sees ahead clearly; able to anticipate future consequences and trends accurately and has broad knowledge and perspective; can create competitive breakthrough strategies and plans.  
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes effective relationships with customers and gains their trust and respect.  

• Negotiation Skills – Can negotiate skillfully in challenging situations with both internal and external groups; can settle differences with minimal impact; seeks out win-win situations; can be direct and forceful as well as diplomatic; gains trust quickly and has a good sense of timing.  
• Motivating Others - An effective leader that will generate, inspire, and sustain excitement about customer mission and will ensure all strategic and tactical activities are closely tied to customer’s mission and vision.  
• Strategic - Creates a climate in which people want to do their best; can motivate many kinds of direct reports; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes everyone feel his/her work is important. Holds frequent mentoring and development discussions.  
• Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; bottom-line oriented, steadfastly pushes self and others for results.  
• High Ethical Standards - Is seen as a direct, honest individual. Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.  
• Demonstrated ability for oral and written communication with the highest levels of management. 
• Demonstrated excellence in planning, directing, and managing IT projects/operations in an organization with 5,000, or more, employees. 
• Demonstrated successful working knowledge and supervision of employees of various labor categories and skills in efforts similar in size and scope as referenced under this contract. 
• Knowledge of industry accepted standards and best practices related to ITSM and Software Development (Ex. ITIL / Agile) 
• Knowledge of DFARS and FAR regulations and requirements. 
• Knowledge of DoD network and system security requirements. 
• Knowledge of and experience with providing remote engineering and user support to IT equipment and users in deployed tactical environments. 
• Knowledge of networking and network-based software applications. 
• Demonstrated experience in DoD and/or IC environments. 
• Previous supervisory, leadership, or mentoring experience with demonstrated ability to lead, coach, inspire, and develop teammates toward achieving desired goals and outcomes.  
• Highly developed written and verbal communication skills.  
• Ability to multitask and work effectively, independently, and in teams, ensuring timely completion of assignments and meeting established quality standards.  
• Superior interpersonal skills, including the ability to interact in a professional manner with government officials, and teammates during periods of high stress and tight deadlines.  
• An executive presence with the highest ethical standards, good presentation skills and the ability to make things happen in an environment of continual change and rapid growth.  
• Education – Bachelor’s degree required; Master’s degree preferred.  

• Clearance Level – TS/SCI 
• Certifications Required - IAM L2 (CAP, CASP+, CISM, CISSP (or Associate), GSLC, CCISO, HCISPP) 

We are seeking a Lead Operations Engineer to join our team supporting a Department of Defense (DoD) customer in Reston, VA. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.  

Visit us at www.TekSynap.com.  

Apply now to explore jobs with us!   

The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here. 

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP". 

COMPETENCIES 

• Establish Focus 
• Change Management 
• Develop Others 
• Oral Communication  
• Written Communication  
• Interpersonal Awareness 
• Build Relationships 
• Analytical Thinking 
• Conceptual Thinking 
• Strategic Thinking 
• Technical Expertise 
• Initiative 
• Foster Innovation 
• Results Oriented 
• Teamwork  
• Customer Service  

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.   

• Location: Reston, VA 
• Type of environment: Office   
• Noise level: Low  
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.  
• Amount of Travel: Less than 10%  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK AUTHORIZATION/SECURITY CLEARANCE 

Citizenship – US Citizen 

Clearance requirement – TS/SCI 

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

EQUAL EMPLOYMENT OPPORTUNITY 

To provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.