Senior Desktop Support Specialist

RESPONSIBILITIES

• Daily tasks include providing systems checks for workstations and telephones, responding to reports of workstations offline, and remediating within the same duty day. 
• The job requires strong customer support and interpersonal skills. 
• The ideal candidate will have some experience with windows servers, basic networking skills, telephone skills, and experience with the Remedy trouble-ticket systems.
• The Desktop Support technicians will support all desktops and multi-functional devices on location and for Events/Conferences
• Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required SLA's
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the organization's desktop computing environment
• Where required, administer and resolve issues with associated end-user workstation software products
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Accurately document and update all assigned incident tickets If necessary, liaise with third-party support and PC equipment vendors
• Analyze, identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting Analyze, identify, resolve VPN, outlook, and network access issues Utilize Active Directory to manage user's accounts

REQUIRED QUALIFICATIONS

• Active TS/SCI clearance
• Active IAT II certification (i.e. Comptia Security+)
• 5+ years of experience in a Tier 2 desktop support or similar role
• Strong problem solving and decision making skills.
• Ability to work autonomously as well as an integral member of a team.
• This is a 100% on-site requirement. 

We are seeking a Senior Desktop Support Specialist to join our team supporting AFNCR (Air Force National Capital Region) in Ravens Rock Mountain Complex, PA.

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites.

The major support areas required are:

IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC).

The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us! 

The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

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COMPETENCIES

• Establish Focus
• Change Management
• Develop Others
• Oral Communication
• Written Communication
• Interpersonal Awareness
• Build Relationships
• Analytical Thinking
• Conceptual Thinking
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Raven Rock Mountain Complex, PA
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10%