Program Manager

The Program Manager shall plan, coordinate, implement and finalize significant, complex projects and/or multiple smaller initiatives according to the specifications and deadlines, all while keeping the project within budget and on schedule. The Government will define the program’s objectives, approve schedules and oversee quality control throughout the entire process. All parties shall identify, assess and minimize project risks until successful task completion. The Program Manager will work with and manage the activities of various involved parties to include both internal and external stakeholders. The Program Manager shall plan and support major milestones throughout the engineering life cycle and assist in developing schedules and deliverable requirements. This position requires that the Program Manager be able to review all project documentation and guide others efficiently by assisting others as needed with specific IT projects and planning. The planning and coordination for this effort will be extensive, covering an active work load of over 20+ enterprise level projects.

The Program Manager shall manage and administer all efforts undertaken in this Task Order to include, but not limited to: ensuring all work activities are performed in a timely and cost effective manner while maintaining the highest quality of performance; manage and oversee all personnel and resources utilized in the performance of this Task Order; identify and maintain a management structure and organization with overall project control and authority for the performance of work under this Task Order.

The Program Manager shall plan, staff, interview, select, evaluate, train, monitor, and direct staff. Shall manage and oversee staff ticket closure rates, performance related Service Level Agreements (SLA) when they are developed, compiling reports on performance metrics to monitor or increase staff performance, and ensure SLAs are met and exceeded.

The Program Manager shall be responsible for creating, producing, and maintaining ticketing system reports and metrics reports. The Program Manager shall be responsible for monitoring the ticketing system to identify any trends or inconsistencies, and providing detailed reports to management. Responsible for providing direction, guidance, and support to staff. Responsible for encouraging, rewarding, and motivating staff upon their recognizing and documenting process improvements. Responsible for building and maintaining strong relationships with staff, customers, and end-users.

The Program Manager shall be responsible for providing reports on a scheduled basis as well as an ad-hoc basis. The Program Manager shall be responsible for delivering services and maintaining new Service Level Agreements. The Program Manager shall continuously look for process improvements, document and maintain standard operating procedures and workflow procedures. The Program Manager shall develop project plans that reflect a holistic approach to the standardization process and identify resource loading and achievable timelines, which may include making changes to multiple plans in parallel to avoid any system and network down time or degradation in performance.

REQUIRED QUALIFICATIONS

• A bachelors’ degree is preferred.
• 10+ years of relevant experience providing project management support for enterprise level IT projects is required.
• Project Management Professional (PMP) certification required.
• ITIL, Certified Scrum Master (CSM), Atlassian (JIRA) certification, or SAFe (Scaled Agile Framework) certifications preferred.
• Top Secret clearance

We are seeking a Project Manager to join our team supporting the Federal Bureau of Investigation.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

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The safety and health of our employees is of the utmost importance.  Employees are required to comply with any contractually mandated Federal COVID-19 requirements.  More information can be found here.

COMPETENCIES 

The Program Manager (on-site) shall possess competence in all of the following:

• Organization: set priorities, develop work schedules, monitor and report progress towards goals and track details and activities.
• Communication: manage relationship with internal stakeholders, excellent written and verbal communication skills. Participate in cross-functional IT and non-IT groups to solve problems across project.
• Decision making: guide understanding and analyzing the risks and future impacts of decisions.
• Critical thinking & problem solving: recognize problems and analyze solutions to support strategic direction. Work with senior management to resolve complex problems.
• Multi-tasking: engage in multiple complex projects/programs from design and development to deployment and production.
• Requirements management: collect requirements and requirements definitions and plan project lifecycle deployment.
• Resource management: identify and define resources and schedule for project/program implementation.
• Risk management: create strategies for risk mitigation and contingency planning for multiple projects.
• Planning: plan and schedule project deliverables, goals, and milestones.
• Direction: direct and oversee contractor and subcontractor project engineering teams and manage conflict within the groups.
• Assessments: perform team assessments and evaluations.
• Problem Solving: efficiently identify and solve project issues.
• Documentation: design and maintain technical and project documentation.
• Position requirements and duties for the Program Manager:
• Review program request documents, create initial program or task plan through requirement and create project charter.
• Review functional/non-functional requirements, create communication and risk plan, and update overall program or task plans.
• Review tasks lists and estimates, create resource plans, review detailed design specifications, and update program plans.
• Assist with coordinating and scheduling user acceptance testing.
• Update task documentation and create task closure documents.
• Use PMI project management principles to plan, execute and finalize IT projects according to SDLC with scope, budget, and schedule.
• Run complex projects/programs from design and development to production.
• Define resources loading and schedule for project/program implementation.
• Create strategies for risk mitigation and contingency planning.
• Plan and schedule project deliverables, goals and milestones.
• Direct and oversee project engineering teams and manage conflict within the groups.
• Define and document functional requirements for hardware and software.
• Perform team assessments and evaluations
• Efficiently identify and solve project issues.
• Demonstrate leadership to define requirements for project risk.
• Design and maintain technical and project documentation.
• Direct cross-functional and/or cross-segment teams.
• Comply with the reporting requirements of the base contract. also prepare and submit a weekly report to the chief of each unit supported.  also prepare and deliver a Program Management Review at the Government’s request.
• Have strong experience with Microsoft Office products, Project, and SharePoint and be comfortable manipulating data in various formats to create project reports and tracking mechanisms suitable for presentation to Executive management.
• Oral Communication
• Written Communication
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Location: Washington, DC
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Top Secret Clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.