Quality Assurance Manager

RESPONSIBILITIES

• Government Contract Quality Assurance Knowledge: In-depth understanding of government contract quality assurance processes and regulations, including familiarity with FAR and related guidelines.  

• Quality Management Expertise: Experienced in managing quality assurance activities for large-scale contracts and developing efficient procedures for quality assurance actions under the contract.  

• Technical Acumen: Proficient in assessing the quality of IT supplies, services, and deliverables, with knowledge of industry standards and best practices.  

• Risk Assessment and Mitigation: Skilled in identifying and assessing risks related to contract performance and developing strategies to mitigate quality-related risks.  

• Inspection and Surveillance: Experienced in designing and implementing quality assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports.  

• Stakeholder Communication: Effective in communicating with contractors, subcontractors, and government personnel, collaborating with project managers, vendors, and other stakeholders.  

• Contract Compliance: Ensures that supplies and services meet contract requirements while monitoring adherence to quality standards and specifications.  

• Reporting and Documentation: Maintains accurate records of quality assurance activities and prepares reports for senior management and government officials.  

• Continuous Improvement: Implements processes for continuous quality improvement, identifies areas for enhancement, and recommends corrective actions.  

• Ethical Conduct: Upholds ethical standards in quality assurance practices, avoids conflicts of interest, and ensures transparency. 

REQUIRED QUALIFICATIONS 

• Bachelor’s degree  

• 5 years of experience in Quality Management 

• Strong knowledge of IT help desk processes, tools, and best practices. 

• Experience with quality management frameworks and methodologies (e.g., ISO 9001, Six Sigma). 

• Excellent analytical, problem-solving, and decision-making skills. 

• Proven ability to lead and motivate a team, fostering a culture of continuous improvement. 

• Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders. 

• Relevant certifications (e.g., ITIL, Six Sigma, HDI). 

We are seeking a Quality Assurance Manager to join our team supporting the United States Senate in Washington, DC.

This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting around roughly 12,000 users. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades in state offices, and technical assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure. 

We are looking for an experienced and detail-oriented Quality Assurance (QA) Manager to oversee the quality assurance processes for our customer. The QA Manager will be responsible for ensuring that all help desk services meet or exceed client expectations and contractual obligations. This role requires a deep understanding of IT help desk operations, strong analytical skills, and the ability to lead a team in delivering top-quality support. 

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP".

COMPETENCIES   

• Establish Focus 

• Change Management 

• Develop Others 

• Oral Communication  

• Written Communication  

• Interpersonal Awareness 

• Build Relationships 

• Analytical Thinking 

• Conceptual Thinking 

• Strategic Thinking 

• Technical Expertise 

• Initiative 

• Foster Innovation 

• Results Oriented 

• Teamwork  

• Customer Service  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:  Washington D.C. 

• Type of environment: Varies   

• Noise level: (Low, Medium, High)  

• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. 

• Amount of Travel: 10% 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: US Citizen 

Clearance requirement: Capitol Police Background Check  

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.