Senior Tier 3 Systems Administrator

RESPONSIBILITIES

The Senior Tier 3 Systems Administrator ​is expected to be able to: 

• Monitor the performance of servers, software and hardware; 
• Configuration management which includes thorough documentation of all network/hardware changes; 
• Receive reports of incidents via Help Desk phone system; 
• Apply DISA STIGs and resolve security vulnerabilities; 
• Develop and provide technical training and supports; provide backup to department staff as needed; 
• Provide Tier III Operational Support (troubleshooting); 
• Be on-call on a rotational basis to support essential business clients and emergency situations; 
• Respond to and resolve help-desk requests; Provide technical support for both hardware and software issues our users encounter; 
• Conduct daily project team debrief conference call; 
• Diagnose and correct computer systems’ issues; 
• Provide purchase justifications and project benefit analysis; 
• Perform daily and advanced management and administration of Hyper-V VMs via Microsoft System Center SCVMM; 
• Maintains/coordinates changes for connections to remote databases; 
• Provide Project Management oversight for on-going project efforts; 
• Make recommendations for future upgrades. 

REQUIRED QUALIFICATIONS

• Active Top-Secret Clearance with a CI Poly 
• Bachelor’s Degree in Computer Science or Engineering; 
• Strong interpersonal and communication skills; 
• Executing plans quickly and efficiently with minimum impact to the client’s work environment; 
• Ability to quickly grasp technical issues and offer solutions; 
• Virtual Desktop Infrastructure Administration; 
• Minimum five years of experience working in a lead capacity to support an IT infrastructure; 
• 10+ years applied experience with core Windows/Linux OS environment; 
• Minimum of five years of Cisco layer 2 and layer 3 Infrastructure experience; 
• Expert knowledge in SDDC, VRA, Software Defined Storage (vSAN) and Software Defined Networking (NSX-T); 
• Strong understanding & ability to work to an ITIL or Agile framework; 
• Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field; 
• Microsoft MCSE: Core Infrastructure or MCSA: Server 2012 or 2016 certification; and the; 
• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets; 
• 4+ years of hands-on experience with designing, building, and deploying complex storage systems involving SAN; 
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). 

We are seeking a Senior Tier 3 Systems Administrator to join our Task Order proposal on the Defense Intelligence Agency’s Solutions for the Information Technology Enterprise III (SITE III). The Senior Tier 3 Systems Administrator is responsible for the installs and troubleshooting a variety of operating systems. Maintains and supports the integrity of the operating system environment and various computer systems. Being a Senior Tier 3 Systems Administrator schedules, installs, and tests system software upgrades. Performs systems maintenance tasks, such as system back-up, recovery and file maintenance. In addition, the Senior Tier 3 Systems Administrator configures software and resolves technical problems. Monitors and maintains software licensing and maintenance agreements.   

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.   

• Location: District of Columbia (DC), National Capital Region
• Type of environment: Varies 
• Noise level: Low  
• Work schedule: “Normal work hours” constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. 
• Amount of Travel: 20% 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: U.S. Citizenship 

Clearance requirement: TS/SCI, CI Poly 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

EQUAL EMPLOYMENT OPPORTUNITY

To provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. 

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.