Business Systems Analyst (Journeyman)

RESPONSIBILITIES 

• Support COTS and Government-developed software/hardware, scheduling IT services, managing end-user computing devices, and ensuring wireless network access. 

• Deliver 411 Operator Services, processing non-secure calls and providing telephone directory information to users on demand. 

• Maintain accurate call logs and record call metrics for security and quality assurance purposes. 

• Coordinate authorized outages for scheduled system downtime and develop contingency plans for exercises and real-world events. 

• Provide Tier I & Tier II IT support for Special Inspector General for Afghanistan Reconstruction (SIGAR) users, ensuring rapid incident resolution for NIPRNet and SIPRNet. 

• Utilize remote service desktop software for troubleshooting and software deployment. 

• Offer technical support for Unified Communications tools, such as Cisco, Citrix, Skype, MS Teams, and Zoom. 

• Install, configure, re-image, and maintain OS for end-user hardware in alignment with J6’s standards. 

• Deliver VIP-level support for SIGAR users, ensuring 95% of non-VIP incidents are resolved within one business day, and 90% of VIP incidents are resolved within 30 minutes. 

• Generate and provide weekly TMS reports for SIGAR support, tracking all resolved, active, and pending tickets. 

• Provide on-site IT support for the DOD Office of General Counsel (OGC) and Defense Legal Services Agency (DLSA), including desk-side support, software installation, and VIP assistance. 

• Participate in IT training sessions and facilitate knowledge transfer for end-users, including software and hardware demonstrations. 

• Ensure compliance with asset management protocols, updating Defense Property Accountability System (DPAS) records and submitting digitally signed DD Form 1150 within three business days. 

• Support Pentagon Force Protection Agency (PFPA) Life Safety Backbone (LSB) Service Desk, providing 24/7 Tier I support for IT issues related to law enforcement, security, and emergency response systems. 

• Address urgent mission-critical issues within 10 minutes, providing immediate escalation and resolution tracking. 

• Manage IT infrastructure projects, supporting BCTF/OSR projects, including office moves, technology insertions, and decommissioning efforts. 

• Provide help desk and service desk support for NMCC, DSCA, OUSD I&S, and Arlington National Cemetery IT users, ensuring rapid response to service requests. 

• Ensure adherence to DOD Information Security Program guidelines, managing secure IT asset movement within classified environments. 

• Maintain project documentation, utilizing ServiceNow and J6 SharePoint portal for tracking, coordination, and reporting. 

REQUIRED QUALIFICATIONS 

• Experience: 

• Five (5) years relevant experience 

• Certifications: 

• CompTIA Security+ 

• Education: 

• Associate’s degree in computer science, Information Systems, Math, Physics, Engineering, or a related discipline. 

• Clearance: 

• Must possess a Secret clearance 

We are seeking a Business Systems Analyst (Journeyman) to join our team supporting DISA JSP Service Delivery. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.  

Visit us at www.TekSynap.com.  

Apply now to explore jobs with us!   

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. 

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WORK ENVIRONMENT AND PHYSICAL DEMANDS 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

• Locations: National Capital Region 

• Type of environment: Office 

• Noise level: Medium 

• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. 

• Amount of Travel: Less than 10% 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK AUTHORIZATION/SECURITY CLEARANCE 

U.S. Citizen 

Secret 

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

EQUAL EMPLOYMENT OPPORTUNITY 

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. 

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.