Quality Assurance Specialist

The Quality Assurance Specialist is expected to be able to:

• Manages program, project managers, and respective teams to implement organizational processes and best practices.
• Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.
• Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.
• Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys.
• Performs SWOTs as appropriate.
• Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).
• Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.

REQUIRED QUALIFICATIONS

• Active Top Secret Clearance with a CI Poly

We are seeking a Quality Assurance Specialist - Senior to join our Task Order proposal on the Defense Intelligence Agency’s Solutions for the Information Technology Enterprise III (SITE III). The Quality Assurance Specialist manages multiple new or existing organization process improvement initiatives based on company strategic plans.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.  

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Location: District of Columbia (DC), National Capital Region (NCR)
• Type of environment: Varies
• Noise level: Low
• Work schedule: “Normal work hours” constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 20%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: U.S. Citizenship

Clearance requirement: TS/SCI, CI Poly

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.