Systems Engineer Senior

COLLABORATIVE TOOLS PLATFORM APPLICATIONS TEAM DESCRIPTION

The Collaborative Tools Platform Applications team members configure, manage, support, and optimize COTS products used across the organization such as Atlassian Data Center (DC) applications, the IBM DOORS application, and other Enterprise application offerings. These tools provide critical functionality to the organization for work management, documentation management and collaboration, change management and version control, and CI/CD. Additionally, team members will assist/train users, define enterprise standards, and ensue consistent and effective usage of commercial off-the-shelf (COTS) applications across the organization as well as research, test, and implement plugins to extend COTS application functionality. The Collaborative Tools Platform Applications team operates within the SSVS while also maintaining an organizational reporting line.

Team Purpose: The Collaborative Tools Platform Applications team configures and manages Enterprise COTS products. Team members serve as the primary support and enablement group for users of COTS products such as the Atlassian Data Center suite (Bamboo, Bitbucket, Confluence, Crowd, Jira Software, Jira Service Management), IBM DOORS, and other such Enterprise tools. The Collaborative Tools Platform Applications team is responsible ensuring these tools are effectively configured and aligned with organizational needs. Team members configure the COTS applications to fit enterprise standards, designing workflows, permissions, and automation that reinforce standardized processes across Value Streams. By tailoring tool configurations to meet enterprise requirements, the team helps establish a uniform usage model, reducing redundancy and promoting consistency in project tracking, documentation, and code repository management. Additionally, team members manage COTS plugin installation and configuration which extends functionality to the tools enhancing the environment to meet specific organizational needs. Team members also manage integrations with other enterprise tools, optimizing the Atlassian suite's role within the larger ecosystem.

The Collaborative Tools Platform Applications team conducts scheduled upgrades to maintain software compatibility, aligning with the enterprise offerings release cadence to minimize downtime and disruption. These upgrades can occur outside of normal work hours to further reduce the impact on daily operations. Having the application team available during core hours of 9 AM to 2 PM and on call is essential for fostering effective collaboration and ensuring a prompt response to any emerging issues. This proactive approach guarantees seamless operations and robust support for the entire organization. By maintaining this availability, not only is teamwork enhanced, but also significantly improve the overall efficiency of the applications that supports our enterprise.

In addition to configuration, the team provides essential support and training to enhance user proficiency and resolve issues as they arise. Through hands-on training sessions, team members familiarize users with tool functionalities, best practices, and enterprise-specific workflows to ensure a common understanding of processes across teams. The Collaborative Tools Platform Applications team also fields support requests, diagnosing and resolving usage issues to minimize downtime and maintain productivity. By offering both proactive guidance and responsive support, the Collaborative Tools Platform Applications team empowers users to make the most of the Atlassian tools while maintaining alignment with organizational objectives and standards. The support of the main application also includes management of the plugins. This will also include the update and install/implementation of these plugins.

• The Collaborative Tools Platform Applications team shall specialize in the administration and management of COTS applications, with additional responsibilities including Section 508 compliance testing.
• The Collaborative Tools Platform Applications team is required to conduct 508 testing for all new features and modifications introduced with COTS application and plugin upgrades to ensure accessibility standards are met.
• The designated technical writer shall be responsible for creating and maintaining all technical documentation, including but not limited to FISMA-related documentation required for obtaining and maintaining Authority to Operate (ATO) and user support/reference guides.
• Team members shall possess intermediary-level expertise in PostgreSQL to enable direct querying and updates to application databases as necessary. Responsibilities include troubleshooting, maintenance, and operational support for these tools.
• Team members tasked with customer-facing support and the enterprise standardization of Atlassian Data Center tools are required to have a robust technical foundation in configuring and administering Atlassian Data Center products such as Jira Software, Jira Service Management, Confluence, Crowd, Bamboo, and Bitbucket.
• Team members must demonstrate proficiency in customizing Jira workflows, permissions, and custom fields, as well as implementing plugins across the Atlassian suite to meet organizational requirements.
• Team members must also be capable of automating and extending base Jira and Confluence functionalities through scripting languages such as Groovy, Python, or equivalent, which are integral to application and plugin operation.
• The Collaborative Tools Platform Applications team shall design and implement enterprise standards across Atlassian instances, establishing best practices for project structures, issue types, workflows, and integrations that promote consistency and efficiency across the organization.
• Advanced skills in JIRA Query Language (JQL) and scripting tools are mandatory for building custom reports, automations, and troubleshooting scripts that enhance tool functionality and improve user experience.
• Team members must also possess experience with Jira Service Management (JSM), including backend support utilizing JSM Assets Query Language (AQL) to ensure seamless operations.
• Strong communication skills are required for all team members, as team members are responsible for training users on best practices, resolving support tickets, and producing clear, accessible documentation tailored to various technical audiences.
• Additionally, proficiency in using REST APIs and Atlassian's AI is required to extend tool capabilities and integrate Atlassian products with other enterprise systems, delivering a cohesive and standardized platform for end users across the organization.

POSITION ACTIVITIES & RESPONSIBILITIES

• Provides analysis, design, and integration support for infrastructure systems, including cloud-based services like AWS or Azure for hosting enterprise offerings (e.g., Atlassian Suite).
• Develops and implements strategies for automating deployments using IaC tools such as Ansible, Packer, and AWS CloudFormation.
• Designs and manages cloud environments, including EC2, S3, RDS, VPCs, Lambda, IAM, and other AWS services to ensure optimal performance, security, and scalability.
• Implements CI/CD pipelines and integrates with services like Bamboo to streamline workflows, accelerate software delivery, and ensure consistent configuration management across environments.
• Monitors and manages cloud infrastructure using tools like AWS CloudWatch, CloudTrail, Splunk, Prometheus, and Grafana to ensure high performance, availability, and uptime.
• Applies security best practices to infrastructure, including secure access controls, data encryption, and integration with AWS services to safeguard systems from unauthorized access and vulnerabilities.
• Works with containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes, ECS) to scale and manage resource-intensive tasks effectively.
• Performs systems engineering studies and analyses, ensuring infrastructure systems meet business and operational requirements.
• Assesses and recommends new technologies, tools, and processes to improve system performance, security, and efficiency.
• Provides technical support for troubleshooting system issues and ensures corrective actions are taken to maintain system reliability.
• Experience working in an Agile organization using Scrum, Kanban, Jira, Confluence, and SAFe.
• Provide team specific training as needed.

SKILLS

• Follow Agile Methodology & Practices
  • Follow SAFe Agile principles and practices, including iterative development, continuous delivery, and collaboration.
  • Participate in all required SAFe ceremonies, including Program Increment (PI) Planning, Iteration Planning, Daily Standups, Sprint Reviews, and Retrospectives.
  • Continuously improve development processes by embracing retrospectives and feedback from stakeholders.
  • Support and adhere to the integration of system-level architecture and design principles to ensure system interoperability.
• Responsible for
  • Agile Artifacts: Documentation of all work in Epics, Features, and Stories in JIRA.
  • User Stories: Document detailed user stories for each feature. These user stories will be maintained and updated throughout the project lifecycle as needed.
  • Product Backlog & Iteration Backlogs: Create and maintain a prioritized product backlog outlining all features and functionalities. Additionally Iteration backlogs will be developed for each iteration, detailing the specific user stories planned for completion within that timeframe.
• Collaboration & Communication
  • Plan and coordinate with all teams within the Value Streams (ex. Shared Services value stream) to ensure alignment and cross-functional collaboration.
  • Foster transparency through regular progress updates and continuous communication with stakeholders.
  • Participate in System Demos and demonstrate completed work to stakeholders at the end of each iteration.
  • Collaborate with other teams across the organization to remove dependencies and resolve blockers to ensure continuous flow of work.
• Work Management & Tools
  • Use the Government-provided toolset (e.g., JIRA, Confluence) for managing work, tracking progress, and documenting deliverables.
  • Break down work into manageable features and user stories with clear acceptance criteria.

REQUIRED QUALIFICATIONS

• Active Secret Clearance or higher
• Seven (7) or more years of experience in related field

PREFERRED QUALIFICATIONS & COMPETENCIES

• Bachelor's or Master's degree in computer science, Software Engineering, Information Systems, or a related technical field, preferred.

TekSynap is seeking members for an Agile service contract. To meet strategic goals and operational needs, specialized Agile teams are needed to focus on Data Engineering, Data Standards, Core Services, and Enterprise Tools support. This contract is for Agile teams to advance the organization's Enterprise Services capabilities, focusing on delivering secure, scalable, and high-quality solutions that meet evolving business needs. Agile teams will be responsible for understanding complex technical and organizational requirements, then translating them into innovative, efficient solutions that align with enterprise standards and promote seamless integration across various systems. Following the Scaled Agile Framework (SAFe) Agile methodology, the teams will ensure a continuous delivery model that meets rigorous standards of security, scalability, and reliability. Agile teams will bring expertise across essential domains, including data engineering and standards, software development, and enterprise tool support, ensuring comprehensive capabilities to meet the diverse technical and operational needs of the government customer.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Remote
• Remote or In-Person: Remote
• Type of environment: Office / Remote
• Noise level: Medium
• Work schedule: Schedule is an 8-hour day shift Monday – Friday.
  • Core work hours are 9:00 a.m. through 4:00 p.m. ET.
  • 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET.
• Amount of Travel: Some travel may be required
  • All contractors shall be required to travel to the Facility in Clarksburg, WV to receive the PIV Card and device at the beginning of employment
  • Some occasional travel may be required for in-person meetings in Clarksburg, WV

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• Active Secret Clearance Required
• Top Secret Clearance will be sponsored for applicants with a current TS clearance or for applicants with an active Secret clearance looking to upgrade to a TS clearance.
• US Citizen

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

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