Cloud Developer Senior

ETIS OPERATIONS TEAM DESCRIPTION

The Enterprise Technology Services Unit (ETSU) Operations Team ensures the organization's telecommunication capabilities are secure, reliable, and optimized to meet operational needs. The ETIS team operates within the Shared Services Value Stream (SSVS) while also maintaining an organizational reporting line.

Team Purpose: The purpose of the ETIS Operations Team is to ensure the organization's telecommunication capabilities are secure, reliable, and optimized to meet operational needs. The ETIS team is dedicated to maintaining and enhancing services across both traditional platforms and modern cloud-based solutions such as AWS Connect. By managing system administration, monitoring performance, and addressing technical issues, the ETIS team ensures that phone systems remain operational and efficient. Additionally, team members focus on leveraging newer services to deliver scalable, innovative call center solutions while safeguarding communication infrastructure through robust security practices. The ETIS team's work is critical to enabling seamless communication, supporting organizational productivity, and driving advancements in telecommunication technology.

• The ETIS Operations Team shall possess the necessary skill sets to manage and enhance the organization's AWS Connect call centers and Avaya systems.
• Team members are required to have expertise in AWS services, including AWS CloudFormation for infrastructure as code, AWS Lex for building conversational interfaces, and AWS Lambda for serverless computing.
• Team members shall support computing environments hosted in AWS Government Cloud Services. Team members shall be responsible for designing and implementing scalable, secure call center solutions, integrating new services to improve functionality and enhance user experience.
• Proficiency in AWS monitoring and logging tools such as CloudWatch, CloudTrail, and third-party platforms like Splunk is essential for maintaining system performance, detecting anomalies, and troubleshooting issues to ensure continuous, uninterrupted operations.
• In addition to AWS expertise, the ETIS Operations Team shall possess advanced skills in managing Linux-based systems, particularly those supporting Avaya servers and phone systems.
• Team members shall support Linux system administration and patching in an AWS environment.
• Proficiency in EC2 for hosting and managing virtual servers, along with S3 for data storage, is mandatory.
• Team members must demonstrate a strong understanding of security best practices, including VPC configuration, data encryption, multifactor authentication, and the use of tools to safeguard sensitive communication infrastructure.
• Experience with containerization technologies such as Docker and orchestration platforms like Kubernetes or ECS is highly valued for optimizing resource management and scalability.
• Familiarity with Avaya systems and their integration within the AWS ecosystem is required to ensure seamless support for the organization's telephony infrastructure.
• Expertise in system administration is required and critical to ensuring the reliability, security, and ongoing support of all services provided.
• Team members shall participate in the Scale Agile framework and its associated processes.
• Team members shall participate remotely in daily status meetings, work planning events and other meetings required for team participation.
• Team members shall complete all required training by the assigned due dates.
• Team members shall participate in on-call schedule and activities.

POSITION ACTIVITIES & RESPONSIBILITIES

• Participate in SAFe Agile ceremonies, including PI Planning, Sprint Planning, Daily Standups, Reviews, and Retrospectives.
• Collaborate with Product Owners and Product Managers to refine and prioritize the backlog.
• Implement CI/CD pipelines for cloud applications.
• Expertise in AWS or Azure cloud management, including key services such as EC2, S3, RDS, VPCs, Lambda, Load Balancing/Auto-Scaling, and IAM for managing cloud infrastructure.
• Proficiency in IaC using tools like Ansible, Packer, and AWS CloudFormation to automate cloud deployments and maintain configuration consistency.
• Experience implementing and maintaining CI/CD pipelines with tools like Bamboo to enable efficient software development and deployment in the cloud.
• Strong skills in monitoring and logging solutions (e.g., AWS CloudWatch, CloudTrail, Splunk, Prometheus, Grafana) for proactive cloud performance monitoring, anomaly detection, and troubleshooting.
• Solid understanding of cloud security best practices, including network security, data encryption, multi-factor authentication, and integration with cloud security services like AWS Security Hub.
• Experience working in an Agile organization using Scrum, Kanban, Jira, Confluence, and SAFe.
• Provide team specific training as needed.

SKILLS

• Cloud Development Expertise in AWS: Minimum of seven (7) years of experience developing, deploying, and maintaining applications in AWS, including proficiency with AWS services like EC2, S3, Lambda, RDS, CloudFormation, and AWS API Gateway.
• Experience with Atlassian Infrastructure: Minimum of two (2) years' experience in configuring, customizing, and maintaining Atlassian tools (e.g., Jira, Confluence, Bitbucket) on AWS infrastructure, including setup, integration, and performance optimization.
• Software Development Skills: Proficiency in developing and maintaining applications, with expertise in programming languages such as Java, Python, or Node.js, as well as strong understanding of object-oriented design and development best practices.
• DevOps and Automation: Hands-on experience with DevOps practices, including CI/CD pipelines, automation tools, and version control, to manage and streamline cloud-based software development and deployment in AWS.
• Follow Agile Methodology & Practices
  • Follow SAFe Agile principles and practices, including iterative development, continuous delivery, and collaboration.
  • Participate in all required SAFe ceremonies, including Program Increment (PI) Planning, Iteration Planning, Daily Standups, Sprint Reviews, and Retrospectives.
  • Continuously improve development processes by embracing retrospectives and feedback from stakeholders.
  • Support and adhere to the integration of system-level architecture and design principles to ensure system interoperability.
• Responsible for
  • Agile Artifacts: Documentation of all work in Epics, Features, and Stories in JIRA.
  • User Stories: Document detailed user stories for each feature. These user stories will be maintained and updated throughout the project lifecycle as needed.
  • Product Backlog & Iteration Backlogs: Create and maintain a prioritized product backlog outlining all features and functionalities. Additionally Iteration backlogs will be developed for each iteration, detailing the specific user stories planned for completion within that timeframe.
• Collaboration & Communication
  • Plan and coordinate with all teams within the Value Streams (ex. Shared Services value stream) to ensure alignment and cross-functional collaboration.
  • Foster transparency through regular progress updates and continuous communication with stakeholders.
  • Participate in System Demos and demonstrate completed work to stakeholders at the end of each iteration.
  • Collaborate with other teams across the organization to remove dependencies and resolve blockers to ensure continuous flow of work.
• Work Management & Tools
  • Use the Government-provided toolset (e.g., JIRA, Confluence) for managing work, tracking progress, and documenting deliverables.
  • Break down work into manageable features and user stories with clear acceptance criteria.

REQUIRED QUALIFICATIONS

• Active Secret Clearance or higher
• Seven (7) or more years of experience in related field

PREFERRED QUALIFICATIONS & COMPETENCIES

• Bachelor's or Master's degree in computer science, Software Engineering, Information Systems, or a related technical field, preferred.

TekSynap is seeking members for an Agile service contract. To meet strategic goals and operational needs, specialized Agile teams are needed to focus on Data Engineering, Data Standards, Core Services, and Enterprise Tools support. This contract is for Agile teams to advance the organization's Enterprise Services capabilities, focusing on delivering secure, scalable, and high-quality solutions that meet evolving business needs. Agile teams will be responsible for understanding complex technical and organizational requirements, then translating them into innovative, efficient solutions that align with enterprise standards and promote seamless integration across various systems. Following the Scaled Agile Framework (SAFe) Agile methodology, the teams will ensure a continuous delivery model that meets rigorous standards of security, scalability, and reliability. Agile teams will bring expertise across essential domains, including data engineering and standards, software development, and enterprise tool support, ensuring comprehensive capabilities to meet the diverse technical and operational needs of the government customer.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Remote
• Remote or In-Person: Remote
• Type of environment: Office / Remote
• Noise level: Medium
• Work schedule: Schedule is an 8-hour day shift Monday – Friday.
  • Core work hours are 9:00 a.m. through 4:00 p.m. ET.
  • 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET.
• Amount of Travel: Some travel may be required
  • All contractors shall be required to travel to the Facility in Clarksburg, WV to receive the PIV Card and device at the beginning of employment
  • Some occasional travel may be required for in-person meetings in Clarksburg, WV

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• Active Secret Clearance Required
• Top Secret Clearance will be sponsored for applicants with a current TS clearance or for applicants with an active Secret clearance looking to upgrade to a TS clearance.
• US Citizen

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

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