AWS Connect / Telecommunications Systems Administrator

POSITION ACTIVITIES & RESPONSIBILITIES

• Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
• Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication.
• Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
• Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards.
• Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
• Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
• Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
• Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.

REQUIRED QUALIFICATIONS

• Active Secret Clearance
• Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
• At least 3 years of AWS cloud infrastructure experience, preferably within GovCloud or similar secure environments.
• 7+ years of experience administering Linux systems
• Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation.
• Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing.
• Hands-on experience automating cloud infrastructure using Ansible, Terraform, or CloudFormation.
• Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.
• Experience working in an Agile organization using Scrum, Kanban, Jira, Confluence, and SAFe.

PREFERRED QUALIFICATIONS & COMPETENCIES

• Bachelor's degree in computer science, Software Engineering, Information Systems, or a related technical field, preferred.

TekSynap is seeking members for an Agile service contract. Employee will administer and support cloud-native infrastructure powering telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3 for a government customer. Support is 100% remote. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Remote
• Remote or In-Person: Remote
• Type of environment: Office / Remote
• Noise level: Medium
• Work schedule: Schedule is an 8-hour day shift Monday – Friday.
  • Core work hours are 9:00 a.m. through 4:00 p.m. ET.
  • 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET.
• Amount of Travel: Some travel may be required
  • All contractors shall be required to travel to the Facility in Clarksburg, WV to receive the PIV Card and device at the beginning of employment
  • Some occasional travel may be required for in-person meetings in Clarksburg, WV

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• Active Secret Clearance Required
• Top Secret Clearance will be sponsored for applicants with a current TS clearance or for applicants with an active Secret clearance looking to upgrade to a TS clearance.
• US Citizen

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

#rmote #telework #linkedin

#LI-Remote (turn font to white)