VTC Administrator

RESPONSIBILITIES

• Maintain and update existing AV/VTC systems, including hardware, software, patches, upgrades, and unique VTC applications, using government-approved solutions.
• Provide both standard and advanced enterprise-wide AV/VTC support, including configuration, troubleshooting, and resolution of hardware/software issues.
• Manage and track AV/VTC support requests using ServiceNow, ensuring timely input, updates, and closure of tickets. 
• Support and maintain a wide range of AV/VTC equipment, including CODECs, network connections, controllers, audio/video interfaces, Cable TV, CCTV, and other peripherals within the government environment.
• Coordinate with vendors for warranty or proprietary repairs, validate the accuracy of vendor fixes, and ensure equipment is fully restored.
• Serve as an AV/VTC subject matter expert (SME) to DLA Information Operations and DLA Headquarters, assisting with the setup and deployment of AV/VTC systems.
• Provide training and knowledge transfer to DLA Information Operations personnel on AV/VTC deployment, administration, and troubleshooting best practices.
• Research and evaluate the impact of upgrades, patches, service packs, and applications on AV/VTC systems, providing recommendations to minimize downtime.
• Deliver advanced AV/VTC support to site personnel and advise DLA Headquarters personnel on AV/VTC strategies and solutions.
• Ensure AV/VTC systems remain secure by responding to DLA CERT Advisories, Bulletins, and Taskings, mitigating vulnerabilities across equipment and transmissions.
• Generate and deliver reports to the Information Assurance Office for monitoring and tracking CERT compliance and AV/VTC security posture.
• Prepare and present project updates, findings, and technical briefings as directed by the TOPM, COTR, or COR.
• Provide Advanced AV/VTC Support for the AV/VTC infrastructure at DLA, Information Operations 
• Provide support in the implementation and sustainment of AV/VTC throughout DLA, Information Operations 
• Create and maintain network diagrams, equipment configuration guides, and user-friendly job aids to standardize AV/VTC operations and reduce reliance on administrators for basic tasks.
• Support the implementation, sustainment, and continuous improvement of AV/VTC infrastructure across DLA Information Operations.
• Provide after-hours and on-call support as needed (historically limited to ~12 incidents per year), with occasional overtime required for security remediation, hardware/software issues, workstation replacements, equipment lifecycle management, or overseas support.

REQUIRED QUALIFICATIONS

• A minimum of three (3) years of progressive Information Technology (IT) experience, including demonstrated support of Video Teleconferencing (VTC) systems or comparable IT systems. Experience must encompass participation in at least two (2) projects directly related to the technical areas specified in the Statement of Work Task Area, with at least one (1) such project performed within the past three (3) years.
• Security Clearance Requirement: Secret
• Certifications:
  • DoD Approved 8570 Baseline Certifications - IAT Level II (one of the following):
    • CCNA Security
    • CySA+
    • GICSP
    • GSEC
    • Security+
    • SSCP
  • Computing Environment Certification (one of the following within 6 months of hire):
    • 100-150 Cisco Certified Support Technician (CCST) Networking
    • 100-160 Cisco Certified Technician (CCST) Cybersecurity

We are seeking a skilled VTC Administrator to support enterprise-wide audio/visual and video teleconferencing systems for the Defense Logistics Agency (DLA) in Fort Belvoir, VA.

In this role, you will maintain and enhance AV/VTC infrastructure, ensure secure and reliable operations, and provide expert technical support to end users across multiple sites. The ideal candidate has hands-on IT experience with VTC systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Fort Belvoir, VA
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizen

Secret clearance required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.