AAR System Administrator

Overview 

The AAR System Administrator is responsible for the configuration, maintenance, and operational support of the Milestone XProtect After-Action Review (AAR) system used in training, simulation, and performance evaluation environments. This role ensures that all training events are properly recorded, stored, tagged, and made available for structured review. The administrator works closely with instructors, training coordinators, and technical staff to maintain  

Responsibilities 

• Install, configure, and maintain Milestone XProtect AAR, Management Server, Recording Servers, and Smart Client components. 

• Configure cameras, microphones, encoders, and other audiovisual equipment used for scenario recording. 

• Manage storage solutions, retention policies, archiving, and data lifecycle for recorded training events. 

• Apply system updates, patches, and firmware upgrades in accordance with security and IT policies. 

• Support the scheduling, recording, tagging, and playback of training scenarios and after-action events. 

• Assist instructors in creating session folders, bookmarks, event tags, and exporting clips. 

• Provide real-time troubleshooting during live exercises. 

• Ensure recordings are properly cataloged and available for timely review. 

• Create and manage user accounts, groups, and permissions in XProtect. 

• Train instructors, course managers, and students on AAR tools, workflows, and review processes. 

• Enforce access controls and secure distribution of recorded materials. 

• Ensure security hardening of AAR systems to meet agency or organizational cybersecurity requirements. 

• Maintain audit logs, user access records, and system monitoring reports. 

• Support compliance with internal policies, retention mandates, and federal data handling standards. 

• Maintain technical documentation, SOPs, configuration baselines, and change logs. 

• Recommend improvements to enhance training effectiveness, video quality, and system reliability. 

• Collaborate with vendors and integrators for advanced troubleshooting and feature enhancements. 

Required Qualifications 

• 3+ years of experience administering video management systems (VMS) or audiovisual recording systems. 

• Milestone Certified Integration Technician (MCIT), Milestone Certified Design Engineer (MCDE), or Milestone AAR certification. 

• Hands-on experience with Milestone XProtect (AAR, Smart Client, Management Client). 

• Strong understanding of IP video infrastructure (RTSP, ONVIF, camera configuration, networking basics). 

• Experience supporting training or operational environments. 

• Knowledge of Windows Server, network storage, and Active Directory integration. 

• Ability to obtain and maintain a security clearance (if applicable). 

Desired Qualifications 

• Experience with simulation or training systems (LE, DoD, public safety, or instructional environments). 

• Familiarity with NIST/CMMC cybersecurity frameworks. 

• Experience developing SOPs, training materials, or user guides. 

• Knowledge of video analytics, bookmarking workflows, or scenario-based evaluation tools. 

COMPETENCIES   

• Oral Communication  

• Written Communication  

• Strategic Thinking 

• Technical Expertise 

• Initiative 

• Foster Innovation 

• Results Oriented 

• Teamwork  

We are seeking an AAR System Administrator to join our team supporting a government customer. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.  

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. 

As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Locations: Glynco, GA
• Type of environment: Office 
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Security Clearance: Customer Specific Background Investigation 

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.