Task Order Project Manager (TOPM)

RESPONSIBILITIES

Regional Leadership & People Management

• Serve as the regional leader for assigned operations, accountable for people, performance, and outcomes.
• Lead, coach, and manage regional teams with a focus on professionalism, reliability, and accountability.
• Conduct regular one-on-one sessions, performance reviews, and documented coaching conversations.
• Foster a culture of punctuality, attention to detail, clear communication, and ownership.
• Ensure employee availability, engagement, and adherence to contract expectations.
• Support employee development, training completion, and cross-team collaboration.
• Staffing & Manning staffing levels, site coverage, schedules, and shift assignments to ensure continuous mission support.
• Collaborate with recruiting teams to interview, select, and onboard new hires.
• Approve timecards, leave requests, and expense reports within required timelines.
• Maintain accurate staffing rosters and ensure access, credentials, and training requirements are met.
• Identify and mitigate staffing risks, coverage gaps, and single points of failure.

Operations & Governance

• Maintain operational visibility through ServiceNow dashboards, reports, and routine reviews.
• Conduct bi-weekly operational meetings and participate in required Government and PMO meetings.
• Ensure incidents, tickets, and tasks are prioritized, updated, and resolved in accordance with contract timelines.
• Enforce escalation protocols, VIP procedures, and communication standards.
• Serve as the primary regional point of contact for Government stakeholders.
• Coordinate with external teams to support incident resolution and service continuity.
• Ensure operational processes are followed consistently across sites and shifts.

Program Support & Decision-Making

• Support the Program Manager by executing regional priorities and initiatives.
• Make independent, risk-informed decisions within delegated authority.
• Escalate issues appropriately based on impact, risk, and urgency.
• Identify operational trends, recurring issues, and improvement opportunities.
• Ensure accurate and timely reporting to PMO and Government stakeholders.

Travel & Site Engagement

• Provide leadership oversight and on-site engagement across assigned locations.
• Travel as required to support operations, leadership engagement, and mission needs.

REQUIRED QUALIFICATIONS

• Active or ability to obtain and maintain a Secret clearance (IT-II sensitivity), NACLC acceptable at time of proposal submission.
• Project Management Professional (PMP) certification or other recognized project management certification.
• DoD 8570 / 8140 Baseline Certification, Category IAM I.
• Minimum five (5) years of relevant IT or operations management experience.
• Minimum five (5) years of leadership experience with progressively increasing responsibility.
• Demonstrated experience managing distributed teams and regional operations.
• Proven ability to enforce standards, manage performance, and make independent decisions.
• Strong written, verbal, and meeting communication skills.
• High attention to detail, punctuality, reliability, and professionalism.
• Ability to accept feedback and course-correct when required.
• U.S. Citizen.
• Must have reliable internet and phone service, along with a dedicated home office work space

PREFERRED QUALIFICATIONS

• Experience supporting DoD or Federal enterprise environments.
• Experience managing geographically dispersed teams.
• Familiarity with ITSM tools and operational dashboards.

We are seeking a Task Order Project Manager (TOPM) – Key Personnel to support the Enterprise Service Desk (ESD) with the Defense Logistics Agency (DLA). This is a Key Personnel leadership role responsible for regional operations, workforce management, and operational governance across assigned sites.

The TOPM serves as the regional owner of people, performance, and outcomes, providing day-to-day leadership, operational discipline, and accountability across contractor-staffed and non-staffed locations supporting DLA missions in both CONUS and OCONUS environments. This role requires a strong people leader who can independently manage operations, make sound decisions, enforce standards, and represent the program professionally with Government stakeholders.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive, well-planned information management environment. “Technology moving at the speed of thought” embodies these principles, the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.
Visit us at TekSynap.com.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law, or regulation.

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As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Candidates must reside in one of our approved hiring states within the United States.  
• Type of environment: Remote
• Noise level: Low
• Work schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Candidate required to work EST hours. 
• Amount of Travel: Less than 10%

List of Approved States:

AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE 

US Citizen 

Secret clearance 

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY 

 In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.