Program Manager

TekSynap is seeking a Project Manager. The Project Manager will lead day-to-day contract execution and serve as the primary coordination point across technical support teams providing operational support for Unix/Linux, VMware, Backup and Archiving, Messaging, Database Management, and Network Management services.

This role is responsible for overall project oversight, deliverable management, staffing coordination, customer engagement, service performance monitoring, and operational governance. The Project Manager will work closely with customer stakeholders and contractor staff to ensure timely execution of ServiceNow-assigned work, accurate ticket oversight, compliance with performance expectations, and successful completion of all required deliverables.

REQUIREMENTS

Experience

• Minimum 10 years of experience managing a diverse IT team on projects of similar size, scope, and complexity.
• Demonstrated experience managing enterprise IT operations or infrastructure support programs involving multiple technical disciplines.
• Experience coordinating service delivery in ticket-driven environments, preferably using ServiceNow or a similar ITSM platform.
• Proven ability to manage cross-functional teams supporting operational IT services such as systems administration, messaging, database support, backup/recovery, virtualization, and network operations.
• Strong experience managing deliverables, schedules, staffing, priorities, and customer communications.
• Demonstrated ability to analyze complex project-related problems and develop practical solutions involving schedule, staffing, tools, methodology, and service execution.
• Excellent written and verbal communication skills.
• Strong leadership, coordination, and customer relationship management skills.

Education

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or related field preferred.
• Additional relevant experience may be considered in lieu of degree

Clearance

• No specific clearance requirement – potentially Public Trust\

 PREFERRED QUALIFICATIONS

• Experience supporting federal or legislative branch customers in operational IT environments.
• Experience managing hybrid onsite/remote support teams.
• Familiarity with infrastructure operations supporting enterprise server, messaging, database, backup, and network environments.
• PMP certification or equivalent project/program management credential preferred.
• ITIL Foundation or higher preferred.

Key Responsibilities

• Lead all aspects of task order execution for operational infrastructure support services.
• Provide coordination for contract deliverables and ensure timely, accurate submission of required plans, reports, guides, and other contract artifacts.
• Provide oversight and coordination between government supervisors and contractor staff for ServiceNow ticket requests, annotations, updates, and closures.
• Manage project schedule, staffing, workload balancing, priorities, and overall service delivery across all functional support areas.
• Oversee performance related to incidents, service requests, change requests, and catalog tasks.
• Monitor operational performance, identify risks/issues, and implement corrective actions as needed.
• Coordinate transition-in activities, staffing ramp-up, knowledge transfer, and service continuity efforts.
• Serve as the primary interface with the Government on project status, staffing issues, performance concerns, and operational priorities.
• Lead internal status meetings and program reviews; prepare and deliver program reporting and briefings.
• Ensure technical teams maintain required documentation, status updates, and deliverables in accordance with task order requirements.
• Support long- and short-range planning for project execution, resource alignment, and operational sustainment.
• Manage project-related risks involving schedule, staffing, technical execution, service quality, and customer coordination.
• Ensure collaboration across technical towers to support integrated operations and issue resolution.
• Support financial and operational management of the task order consistent with contract requirements and TekSynap management practices.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Location: Washington, D.C.
• Type of environment: Hybrid
• Noise Level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

WAGE INFORMATION

Target salary range: $115,000 - $150,000. The salary range displayed is an estimate and will be determined based on several factors, including the individual’s combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. The listed salary represents one component of the total compensation package for employees.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at www.TekSynap.com. 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. 

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. 

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.