Job Listings

RESPONSIBILITIES - Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service. - Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead. - Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead. -

RESPONSIBILITIES - Directs all phases of program operations from inception through completion and serve as the Government’s principal point of contact for all technical, operational and process teams supporting the program mission - Responsible for the cost, schedule, and technical performance of the program -

RESPONSIBILITIES   The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to...

RESPONSIBILITIES - Must be able to pass a full background check and/or obtain a Government clearance. - Provide RF wireless engineering to clients. This includes a basic understanding of RF transmissions, mapping and surveying, configuration of access points, antennas and related equipment, cabling infrastructure to support WLAN systems, client wireless configurations, operations, and troubleshooting. -

  RESPONSIBILITIES - Principal Network SME for the USAF Base Infrastructure Modernization (BIM) Contract. - Research, analyze, and recommend potential technology/performance enhancements and information system upgrades for the purpose of lifecycle sustainment/replacement, security, and operational improvements necessary to support a secure, reliable, and sustainable environment. -

RESPONSIBILITIES - Performs day-to-day technical and management support functions of assigned projects spanning all Section 3 requirements and activities. - Organizes, directs, and coordinates the planning and production of all activities and deliverables...

RESPONSIBILITIES - Responsible for overall management and performance of all contract activities and task order requirements. - Performs day-to-day technical and management support functions of assigned projects. -

RESPONSIBILITIES - Supports the planning, analysis, design, testing, and troubleshooting of networks or operational systems. - Provides comprehensive technical support and/or leadership for elements such as: complex processes, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery. - Leads and/or performs project planning, scope, control, management, tracking, or review activities. - Support includes, but is not limited to, elements such as: research, studies, requirements/specifications definition, analysis, assessments, planning, acquisition,...

RESPONSIBILITIES - Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. - Open service desk tickets and ensure proper information is collected from user and recorded in service management system. - Diagnose and resolve routine hardware and software...

RESPONSIBILITIES   End-User Support - Provide end user support services for hardware and software. - Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and web-based entry for...

RESPONSIBILITIES - Assist the Intermediate Network Engineer and on-site government personnel in responding to and managing any tickets, alerts, or communications that come into the Network Operations Center. - Install, maintain, and evaluate network systems and communications systems. - Perform technical refresh of routers, switches, and firewall devices at...

RESPONSIBILITIES - Ensure daily review of ServiceNow portal customer equipment requests, tasks and tickets are fulfilled in a timely manner, in accordance with DLA Asset Management policies. - Provide daily customer and team support to facilitate both local and regional hardware requirements and requests. -

RESPONSIBILITIES - Provide IT support for over 22,000 worldwide customers by diagnosing and resolving hardware and software issues. - Use remote assistance to assist customers if the customer’s PC is connected to the network. - Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3....

RESPONSIBILITIES - The preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades for Server/Core Switches - Understand equipment capabilities to follow fault diagnosis procedures to support effective fault resolution for Server/Core Switches - Understand equipment capabilities to follow...

REQUIRED QUALIFICATIONS - A minimum of ten (10) years of experience as an Enterprise Architect specializing in network infrastructure services including a minimum of four (4) years of experience in cloud technologies such as but not limited to Azure and AWS. Google Cloud Platform (GCP)...

RESPONSIBILITIES - Lead a team of mid-level and junior telecommunications/electronics technicians to ensure project requirements are successfully executed - Provides telecommunications enhancement designs for medium and large-scale telecommunication infrastructures - Provides consultation in the organizing of telecommunications installations on-site - Lead Survey and Design efforts for LAN and WLAN modernization efforts specifically focused on the telecommunications infrastructure - Installation of network routers, switches, wireless controllers, and access...

TekSynap is seeking individuals to support the Department of Veterans Affairs TSS contract.  We are looking to fill the following roles within the IT Operations and Services CLIN:  Business Process Analyst Business Process Re-engineer Cyber Security Engineer

TekSynap is seeking individuals to support the Department of Veterans Affairs TSS contract.  We are looking to fill the following roles within the Remediation Services CLIN:  Configuration Manager Cyber Security Engineer Database Administrator

TekSynap is seeking individuals to support the Department of Veterans Affairs TSS contract.  We are looking to fill the following roles within the Program Managment Office:  Administrative Assistant Clerical Assistant Configuration Manager

RESPONSIBILITIES - Managing the queue for an IT Service Desk made up of fully remote Tier I resources and a regionally dispersed Tier II Desktop Team - Establishing process for monitoring productivity and performance of agents using ServiceNow dashboarding and monitoring - Driving continuous improvement initiatives in line with federal efficiency mandates and agency performance...