RESPONSIBILITIES
- Maintains supplied software packages for internal users as required.
- Analyzes new hardware to determine its need or application in the existing or proposed system.
- Respond to all written requests to the SLES resource within two hours and respond to all calls immediately.
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RESPONSIBILITIES
- Manage Service Desk Operations: Oversee daily operations of the Senate’s Service Desk, ensuring timely resolution of IT issues, incidents, and service requests in line with Service Level Agreements (SLAs).
- Team Leadership: Lead, mentor, and develop a team of Service Desk analysts and technicians. Ensure the team maintains high performance, professionalism, and accountability.
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RESPONSIBILITIES
- Serve as a senior architect and developer on a team providing design and development support for a broad range of Microsoft Azure Cloud-based enterprise business solutions to The National Oceanic and Atmospheric Administration’s Office of Habitat Conservation.
- Support the creation of an overarching approach and roadmap for the development, sequencing, and integration of a sustainable suite...
RESPONSIBILITIES
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
- Software installation and support of commercial software and related upgrades
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RESPONSIBILITIES
- Social Media Marketing: Develop and execute marketing strategies to increase brand awareness and engagement. Manage social media accounts and create compelling content—design and tailor content to TekSynaps target audience.
- Content Creation: Design, create, curate, and manage digital content across various...
RESPONSIBILITIES
- Provide proactive onsite support to one or more Senate offices as assigned.
- Act as liaison for the SAA.
- Understand the uniqueness of the Senate office environment.
- Proactively manage their systems by anticipating issues that could occur in their respective...
RESPONSIBILITIES
The role of EPM will be performed by a multidisciplinary, senior-level emergency management professional with demonstrated acumen in the...
