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RESPONSIBILITIES
- Manage Service Desk Operations: Oversee daily operations of the Senate’s Service Desk, ensuring timely resolution of IT issues, incidents, and service requests in line with Service Level Agreements (SLAs).
- Team Leadership: Lead, mentor, and develop a team of Service Desk analysts and technicians. Ensure the team maintains high performance, professionalism, and accountability.
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RESPONSIBILITIES
- Responsible for developing all briefing and reports concerning Network Operations.
- Responsible for providing an in person Critical System Status Report briefing to senior leadership.
- Responsible for coordinating all authorized system outages.
- Coordinate effective knowledge sharing with multiple offices and personnel.
REQUIRED QUALIFICATIONS
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RESPONSIBILITIES
- Responsible for ordering, amending, or changing circuit requests as directed.
- Provides Telecommunication Service Request (TSR), Telecommunication Service Orders (TSO), and Ready For Use (RFU) reports to management and requestors when published.
- Coordinate testing and activations for all new...
RESPONSIBILITIES
- Senior technical expert for MS applications design, development and management.
- Accountable for all aspects of MS Windows requirements and manages the hands-on, day-to-day issues related to MS Windows
- Responsible for providing support to Windows Operating Systems and Servers (e.g. Windows 7, Windows Server 2008R2, AD, DNS, Exchange, etc.) or designated replacements for the operating...
RESPONSIBILITIES
- Senior technical expert for Remedy design, development and management.
- Accountable for all aspects of Remedy services.
- Provides administration, and management of Remedy.
- Provides pro-active monitoring of Remedy from performance and capability management perspectives.
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RESPONSIBILITIES
- Senior technical expert for Remedy/SQL database design, development and management.
- Accountable for all aspects of Database services.
- Provides administration, and management of database, clustering, and replication infrastructure (MS SQL Server) in development, quality control, pre- production, and production environments.
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RESPONSIBILITIES
- Provide designs and integrate new technologies into communications and network infrastructures while transitioning and migrating networks and developing network addressing schemes.
- Perform administration duties for local and wide area networks, including routers, switches, hubs, gateways, access points, network interface cards, networking cables, network bridges, modems, adapters, firewalls and other related network hardware.
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RESPONSIBILITIES
- Accountable for all aspects of Configuration Management.
- Responsible for configuration management planning including organizing audits of the IT infrastructure and identifying unauthorized CIs.
- Ensures only approved and validated changes are implemented.
- Prepares configuration documentations and...
RESPONSIBILITIES
- Accountable for all aspects of task order execution and manages the hands-on, day-to-day execution of related operational Responsible for program/project management operations and resourcing of all task order requirements, including staffing, Government Furnished Equipment (GFE) accountability, and tasking responses.
- Responsible for meeting all technical, financial, and contractual requirements
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RESPONSIBILITIES
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Serves as the principal Active Directory SME
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Leads all phases of active directory and daily operations
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Develops solutions to complex problems that require the...
RESPONSIBILITIES
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
- Software installation and support of commercial software and related upgrades
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RESPONSIBILITIES
- Provide senior systems administrators and support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel.
- Responsible for daily operations and health of the DFC infrastructure.
- Ensure the availability of the DFC network and all systems and services.
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RESPONSIBILITIES
- Serve as a cybersecurity SME, providing support for ESS and EKC system assessments.
- Fully versed in the general tenets of the DoD's authorization process, including relevant cybersecurity policies, procedures, and processes.
- Support the DoD cybersecurity process by serving as a SME for ESS and/or EKC systems...
RESPONSIBILITIES
- Social Media Marketing: Develop and execute marketing strategies to increase brand awareness and engagement. Manage social media accounts and create compelling content—design and tailor content to TekSynaps target audience.
- Content Creation: Design, create, curate, and manage digital content across various...
RESPONSIBILITIES
- Provide a wide range of IT support services in the field of radio and television broadcasting to the recording studio
RESPONSIBILITIES
- Demonstrated ability for oral and written communication with the highest levels of management;
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RESPONSIBILITIES
- Demonstrated ability for oral and written communication with the highest levels of management.
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RESPONSIBILITIES
- Provide proactive onsite support to one or more Senate offices as assigned.
- Act as liaison for the SAA.
- Understand the uniqueness of the Senate office environment.
- Proactively manage their systems by anticipating issues that could occur in their respective...
