RESPONSIBILITIES
- Provide circuit restoration, fault isolation, and status reporting services in accordance with DISAC policies and procedures.
- Conduct circuit engineering, system engineering, Quality Control (QC), testing, trend analysis, and performance monitoring.
- Ensure compliance with DISA regulations and local JSP policies.
- Prepare and review all work products for technical and grammatical correctness.
- Update and maintain Documentation Style Guides and templates.
- Receive, log, track, and resolve trouble tickets from various sources.
- Implement and enforce quality control measures in accordance with DISAC and local JSP policies to ensure adherence to operational procedures and standards.
- Conduct regular audits and inspections of circuit engineering, system engineering, and maintenance activities to verify compliance with established protocols and specifications.
- Develop and maintain a robust QC testing program to evaluate equipment performance, identify faults, and ensure optimal functionality of telecommunications networks.
- Analyze trend data and performance metrics to identify areas for improvement and implement corrective actions as necessary.
- Collaborate with stakeholders to address customer feedback and resolve issues related to service quality or performance.
- Monitor and track circuit restoration and fault isolation activities to ensure timely response and resolution of service disruptions.
- Review documentation, reports, and incident logs to verify accuracy, completeness, and alignment with regulatory requirements.
- Provide training and guidance to personnel on QC procedures, standards, and best practices to promote a culture of quality excellence within the technical control facility.
- Maintain documentation of QC processes, findings, and corrective actions taken for internal records and compliance purposes.
- Serve as a point of contact for QC-related inquiries, audits, or assessments conducted by regulatory agencies or external stakeholders.
- Experience with BICSI installation regulations and standards.
REQUIRED QUALIFICATIONS
- Experience:
- 3-5 years of relevant experience
- Certifications:
- CompTIA Security+ CE
- Computing Environment Certification:
- CCNA or CCNA Collaboration
- Clearance: Must possess Top Secret/SCI clearance
RESPONSIBILITIES
- Provide round-the-clock support and monitoring of technical control operations, responding to trouble tickets, inquiries, and service requests from customers, DISA, and JSP service desks.
- Maintain COMSEC integrity for both PPTCFs including COMSEC inventories, keying material (KEYMAT) loading, and destruction in compliance with DoD standards.
- Generate regular reports and metrics on CAB performance, ticket resolution rates, customer satisfaction scores, and other key performance indicators, providing insights and recommendations for continuous improvement initiatives.
- Monitor and maintain the functionality of TCF equipment, including communication lines, cryptographic devices, and control systems.
- Ensure secure and uninterrupted data transmission within the facility.
- Respond to alarms and troubleshoot technical issues within the TCF environment.
- Conduct routine preventive maintenance checks on equipment to identify and address potential problems.
- Implement and adhere to strict security protocols for handling classified information within the TCF.
- Maintain accurate and up-to-date logs of system activity and security incidents.
- Assist with security inspections and audits of the TCF.
- Install, configure, and maintain network hardware and software within the TCF.
- Provide technical support to users accessing the TCF systems.
- Assist with implementing new technologies and procedures within the TCF environment.
- Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
- Provide comprehensive technical support and maintenance services to the Pentagon Primary Technical Control Facility (PPTCF), Pentagon Alternate Technical Control Facility (PATCF), and Mark Center.
- Experience with BICSI installation regulations and standards.
REQUIRED QUALIFICATIONS
- Experience:
- 2-5 years’ experience
- Certifications:
- CompTIA Security+ CE
- Computing Environment Certification:
- CCNA or CCNA Collaboration
- Clearance: Must possess Top Secret/SCI clearance
RESPONSIBILITIES
- Reports to the Program Manager.
- Responsible for providing daily direction to a team of up to 15 telecommunications technicians spread out across the United States and its Territories.
- Contribute to program efforts by monitoring cost, risk, schedule, and performance of the team.
- Ensure efficient and effective execution of resources assigned.
- Proactively communicates with technical personnel, internal and external, and interprets technical status and progress to non-technical staff/customers to ensure progress, issues, and risk are discussed and addressed early with the Program Manager.
- Must be responsible, reliable, and self-motivated.
- Manage the planning and tracking of progress for their team. Coordinates with Program leadership and support staff to adjust schedules based on both realities of team speed and potential changes in user needs during the project.
REQUIRED QUALIFICATIONS
- 3-5 Years of experience leading or supporting teams, projects, and programs.
- A bachelor’s degree in IT, computer science, business management, or a related field.
- Experience in managing a team toward achieving a common goal.
- Experience with telecommunications equipment preferred.
- Experience with managing logistics functions involved with deploying a team across a large geographic area.
- Experience with network infrastructure projects preferred.
- Highly motivated, self-learner, and technically inquisitive.
- Excellent written and verbal communication skills.
- Must be able to complete documentation accurately and in a timely manner.
- Excellent written and oral communication skills.
- Experience with Microsoft Office products to create reports, SOPs (Standard Operating Procedures), and other documents needed for job performance.
- Ability to read, write, and speak English to communicate with the customer and other employees in a professional manner.
- Must be cooperative, courteous, and tactful in dealing with all personnel.
- Ability to focus under pressure in a busy environment.
- Ability to prioritize workload to meet deadlines and business objectives.
- Must reside within the continental United States.
- May be required to pass a USPS background investigation including a drug screening.
RESPONSIBILITIES
- Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools; assessing installation site; and preparing completion reports and diagrams.
- Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment; establishing connections; programming features; following industry standards; activating remote access tools; and coordinating with the Program Manager and other technicians supporting this program.
- Verifies service by testing links and network equipment; identifies, corrects, or escalates problems as encountered.
- Maintains customer rapport by listening to and resolving concerns and answering questions.
- Maintains safe work environment by following codes, standards, and legal regulations.
- Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.
- Updates job knowledge by participating in educational opportunities and reading technical publications.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
- Proactively communicates with technical personnel, internal and external, and interprets technical status and progress to non-technical staff/customers to ensure progress, issues and risk are discussed and addressed early.
REQUIRED QUALIFICATIONS
- 1 - 3 years’ experience installing telecommunications/enterprise network equipment and cabling.
- Working knowledge of EIA/TIA standards, National Electric Code, OSHA and relevant building codes preferred.
- Experience with completing punch-downs on a standard punch-down block preferred.
- Experience with Microsoft Office products to create reports, SOPs (Standard Operating Procedures), and other documents needed for job performance.
- Must be comfortable working on ladders in heights up to 12 feet.
- Ability to operate a lift (e.g. boom, scissor, vertical)
- Must be able to lift up to 50 lbs.
- Must possess a valid driver’s license and have a clean driving record.
- Must be willing to travel by airplane and/or motor vehicle to destinations across the United States and its Territories.
- Highly motivated, self-learner, and technically inquisitive.
- Must be able to complete documentation accurately and in a timely manner.
- Ability to read, write, and speak English to communicate with the customer and other employees in a professional manner.
- Must be cooperative, courteous, and tactful in dealing with all personnel.
- Ability to focus under pressure in a busy environment.
- Ability to prioritize workload to meet deadlines and business objectives.
- Must be at least 21 years of age.
- Must reside within the continental United States.
- May be required to pass a USPS background investigation including a drug screening.
RESPONSIBILITIES
- Assist in designing all new developments in VMWare to ESXi Host
- Support the design and impact of all new deployments in support of VMware Horizon on-premises VDI
- Coordinate with internal and external agencies to ensure interoperability
- Assist in leading the development and implementation of senior management and customer O&M and future need requirements into detailed technical solutions
- Support aspects of Systems Engineering and integration activities for systems managed by RVI
- Provide systems engineering documentation in support of new and existing systems
- Provide technical planning to support new and existing systems, with specific guidance and direction by the government, on how to execute a requirement-based project
- Support lifecycle engineering to identify and manage requirements for systems managed by RVI to include sustainment, technology evolution and system disposal
- Identify Risks and analyze the uncertainties and develop plans to reduce the likelihood and consequences of those uncertainties
- Create and maintain system engineering documents such as the System Engineering Plans (SEP) for the overall systems engineering, SSDDs, IDDs, and Requirements Verification Traceability Matrix (RVTM) of designated systems within the PRS Enterprise
- Ensure documents and drawings are compliant with standards for system engineering reference models – such as the Department of Defense Architectural Framework (DoDAF) as they apply to the implementation and specification of system engineering processes
- Proven experience as a VMware Engineer or in a similar role, with a deep understanding of VMware virtualization technologies (vSphere, ESXi, vCenter Server).
- Understand snapshot, cloning and vMotion.
- Ample experience with VMs and application migrations in general.
REQUIRED QUALIFICATIONS
- Active Secret clearance
- Active IAT Level II Certification
- 7 Years of relevant experience
- Experience with VMware Horizon and knowledge of VDI
- Must have familiarity with the following:
- DNS
- DHCP
- Active Directory w/smartcard logins
- GPO
- Powershell
- ePO/HBSS/McAfee
- SQL Server
- SCCM
- WSUS
- Hyper-V
- MS Failover Cluster
DESIRED QUALIFICATIONS
- VMware certifications (such as VCP, VCAP, VCIX) are highly desirable.
- MCSE certification.
- Experience with vRealize tools such as vROPs, VRNI, HCX, and vCloud.
- Expertise with metro or stretched cluster, VMware vSAN, in a standalone cluster as well as the stretched cluster and data replications.
- Expertise with VMware affinity rules, High availability, and DRS as well as host patching and upgrades.
- Good understanding of stretched cluster networking requirements, VMware and network ports and protocol, vSAN policies, VMware vCenter 7 and ESXi 7, and security requirements, ESXi 7 STIG and certificates requirements.
- Understanding of data deduplication, compression and encryption, witness site and its rule, and nested nodes.
- Proficiency in troubleshooting VMware-related issues, analyzing logs, and diagnosing performance problems.
- ITSM knowledge and experience, particularly with Remedy.
RESPONSIBILITIES
- Serve as the primary point of contact between the customer, the contract staff, and TekSynap senior leadership.
- Ensure project tasks are completed to customer satisfaction and within schedule and cost constraints.
- Apply project management best practices to the planning, scheduling, assigning, executing, monitoring, and validation of project tasks.
- Establish and implement processes and management plans to direct all work performed against assigned government contracts, ensuring projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
- Direct and monitor project work daily, identifying resource needs, performing quality reviews, and escalating risks and issues appropriately.
- Develop and manage detailed work plans, schedules, changes to scope and milestone deadlines, project estimates, resource plans, and status reports.
- Ensure effective communication to all stakeholders throughout the project lifecycle.
- Manage human resources and staffing to ensure project performance is exemplary (e.g., hiring, performance management, etc.).
- Manage multiple cross‐functional projects with varying degrees of complexity.
- Assess problems, conduct root cause analysis, and present solutions and recommendations to senior leadership.
- Analyzes team data, metrics, and trends.
- Create, populate, and maintain project budgets, forecast cost and revenue tables, resource assignments, and other tools used to calculate the projects financial health. This is currently done through Unanet.
- Work with HR to address employee personnel issues.
- Ensure 8570 certifications are current for all employees and track recertification dates.
- Assist in the creation of purchase orders for subcontractors ensuring backup data for purchase orders are completed and accurate.
- Ensure all project deliverables are submitted to the customer on time.
- Assist with company business development efforts and proposals as needed.
- Communicate with government contracting and technical POCs regularly.
- Develop NDAs and TAs for potential partners on new opportunities.
- Review and approve all contract modifications for your projects to ensure they are signed, submitted, and filed.
REQUIRED QUALIFICATIONS
- 10 years of Leadership experience with 5 years of IT management experience.
- Project Management Professional (PMP) Certification or similar Project Management certification.
- Possess functional knowledge of ITIL concepts and principles (ITIL Foundations Certification preferred).
- Preferred IAM II or III certified (one of the following): CAP, CASP+CE, CISM, CISSP (or Associate), GSLC, CCISO, or HCISPP.
- Minimum Secret Clearance.
RESPONSIBILITIES
-
Work within a collaborative team to provide core engineering support for both wireless and wired networks for clients. This will include upgrading, configuration and management of enterprise management and access control systems such as Cisco Prime Infrastructure and Cisco Identity Services Engine as well as WLAN infrastructure including Wireless LAN Controllers, Mobility Service Engines, Access Points, Layer 2/3 switches and routers.
-
Remotely support onsite teams with the installation or life cycle replacement of wireless and/or wired infrastructure at customer sites. In addition, the Sr. Core Network Engineer will work collaboratively with the other Sr. Engineers and the Core Engineering Manager on wireless and wired network design as well as project coordination. Responsibilities include but are not limited to:
- Configuration and troubleshooting of Cisco WLAN infrastructure including Wireless LAN Controllers (WLC), Mobility Services Engines (MSE) and Access Points (AP’s) in both HA and non-HA configurations.
- Configuration, Operations and Management of Cisco Prime Infrastructure.
- Configuration and troubleshooting of Cisco routers and Layer 2/3 switches,
- Configuration and troubleshooting of security platforms such as Cisco Adaptive Security Appliances (ASA) and Identity Services Engine (ISE).
- Create and/or update detailed documents and diagrams including Design Documents, Implementations Plans and Standard Operating Procedures.
- Ability to work both within a team and individually with minimal supervision.
REQUIRED QUALIFICATIONS
- 5-7 years of experience in enterprise network implementation and support
- 5-7 years of experience in wireless infrastructure support in a large environment
- 5-7 years of experience in LAN infrastructure support in a large environment
- Extensive knowledge and experience with the design, configuration and troubleshooting of all aspects of Cisco wireless solutions including WLC, MSE/CMX and LWAP
- Extensive knowledge and experience with configuration and support of Cisco switches and routers
- Demonstrated knowledge of switching principals including VLANs, 802.1q Trunking and 802.3ad Link Aggregation
- Experience with Cisco ISE or equivalent network access control applications
- Experience with Cisco Prime Infrastructure or equivalent enterprise management applications
- Familiarity with wired and wireless network design and implementation for hospital, office, factory, warehouse, outdoor, and mesh environments.
- Experience with Microsoft Office Applications including Word, Excel and Visio.
- Must successfully pass VA background check
- Must reside within the continental United States
- U.S. Citizen
CERTIFICATIONS
- Minimum Cisco CCNA required
- Cisco CCNP preferred
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
RESPONSIBILITIES
- Configuration and troubleshooting of Cisco wireless infrastructure including both AireOS and IOS XE based Wireless LAN Controllers (WLC), Mobility Services Engines (MSE) and Access Points (AP’s) in both HA and non-HA configurations.
- Configuration and troubleshooting of wired network devices such as firewalls, switches and routers from Cisco and Juniper.
- Configuration and troubleshooting of security and network access control platforms such as Firewalls, RADIUS, TACACS+, 2-Factor Authentication (2FA) and IDS/IPS solutions.
- Configuration and troubleshooting of network services such as DNS and DHCP.
- Configuration and troubleshooting of network monitoring and management applications such as SolarWinds Network Performance Monitor, Cisco Prime, Cisco DNA Center and Syslog.
- Create and/or update detailed documents and diagrams including Design Documents, Implementations Plans and Standard Operating Procedures.
- Troubleshoot and resolve complex network and application issues.
- Work both within a team and individually with minimal supervision.
REQUIRED QUALIFICATIONS
- 3-6 years of experience in enterprise network design and implementation.
- 3-6 years of experience supporting enterprise wired or wireless network environments.
- 3-6 years of experience with various networking principals including SD-WAN, VXLAN, MPLS, VLANs, 802.1q Trunking and 802.3ad Link Aggregation.
- 3-6 years of experience with various routing protocols including BGP, EIGRP and OSPF.
- 3-6 years of experience with the configuration and troubleshooting of wired and wireless network devices from Cisco as well as familiarity with other vendors including Juniper, Mist and Aruba.
- Familiarity with Cisco Identity Services Engine (ISE) or equivalent network access control applications.
- Experience with Microsoft Office Application including Word, Excel, PowerPoint, Project and Visio.
- Must reside within the continental United States
- Must be able to pass a full background check and/or obtain a Government clearance.
DESIRED CERTIFICATIONS
- Cisco CCNA Route/Switch or higher
- CompTIA Security+
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
RESPONSIBILITIES
- Provide Splunk Engineer Expertise for the Operations and Maintenance of Splunk Enterprise, Splunk Enterprise Security; Splunk IT Service Intelligence for a DoD organization
- Splunk Team Responsibilities include:
- Splunk System Administration
- New Solution design and implementation
- Red Hat system configuration
- Security Analytics
- Splunk System reports and visualization development
- Update and maintenance of technical documentation and diagrams
- Splunk System functional assessments and operations and performance testing
- Splunk System consulting and user training,
- Splunk System Tier-III support services
- Development of Splunk system technical documentation and SOPs
- Splunk Architecture analysis and improvement, including fault tolerance and/or high availability
- Splunk Architecture improvement roadmap development
- Continuity of Business and Disaster Recovery design analysis and improvement implementation for the Splunk Architecture
- Installation, configuration, management, and optimization of Splunk software
- Monitoring and optimization of Splunk Architecture performance
- Analysis and improvement of configuration of data collection and data mapping
- Analysis, improvement, and implementation of backup strategy for the Splunk Architecture
REQUIRED QUALIFICATIONS
· 4+ years of relevant experience
· Top Secret Clearance with SCI eligibility
· Active IAT Level II certification or IAM Level I or IASAE Level I certification
· Splunk Enterprise Certified Admin or Splunk Architect certification required
RESPONSIBILITIES
- Monitor adherence to the security, status updates and change control processes
- Evaluate the effectiveness of current processes and make recommendations for improvement
- Prepare and administer Quarterly Contract Status Report information, contract deliverables documentation, training documentation and risk management plans to ensure compliance with Corporate ISO 9001 policy and process adherence.
- Other related duties and tasks as required or assigned
- Track important milestones and actions
- The ability to interact with current and possible future customers
- Draft, write and edit various required deliverables.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Business Management or IT Management highly desired.
- Active Secret Clearance.
- 3-5 years’ experience working in organizational processes, reporting, budgeting and communication
- Excellent written and oral communication skills
- Experience with Microsoft Office Suite to include Word, Excel, and PowerPoint
- Ability to effectively communicate verbally, in writing, and through briefings
- Ability to understand technical information and convert that information for non-technical audiences.
- Must be cooperative, courteous, and tactful in dealing with all personnel.
- Ability to focus under pressure in a busy work environment.
- Ability to prioritize to meet deadlines and business objectives.
- Strong interpersonal skills and ability to facilitate meetings, manage meeting minutes, and communicate with stakeholders succinctly and timely.
- Active Secret Clearance.
OTHER SKILLS PREFERRED
- Experience in working with technical staff
- Experience with supporting a DoD office
- Possession of excellent spelling, grammar, and organizational skills
- Possession of excellent written and verbal communication skills
- Experience and understanding of DoD and Army environmental strategies
RESPONSIBILITIES
End-User Support
- Provide end user support services for hardware and software.
- Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and web-based entry for other requests and incidents.
- Process request, incidents, and problems per defined Service Level Agreements (SLAs).
- Provide support for technology enhancements.
- Manage, monitor, track, and resolve all support request tickets and provide daily updates.
- Provide a service desk call center support from 0600 – 1800 Monday – Friday.
- Serve as the Tier 1 and Tier 2 point of contact for the Commission’s users’ IT needs via phone, email, and walk-up.
- Maintain a searchable knowledge base of support information.
- Maintain a service catalog and self-service software request system.
- Provide user support via remote connectivity.
- Provide basic incident evaluation, fault isolation, analysis, and troubleshooting, and resolution of issues, or escalate if required.
- Develop All Hands communications for network services status, planned outages, etc,
- Provide file access management and restore of lost or damaged files.
- Create and maintain standard operating procedures (SOPs) for end users and end user support.
- Experience in desktop application management, programming languages, common operating systems, software proficiency, technical writing, and data analysis.
- Maintain the asset inventory database, perform automated and manual audits.
- Provide hardware and software inventory management.
Account and Identity Management
- Provide full account lifecycle management using Microsoft Active Directory Domain Services.
- Ensure user and computer account attributes and directory information is up to date.
Endpoint Management and Support
- Ensure stock of imagined devices are ready for rapid deployment.
- Maintain a standard workstation baseline configuration image per approved USITC secure configuration standards.
- Ensure workstation deployments follow a defined checklist prior to production deployment ensuring systems are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed.
- Use remote diagnosis and tools to resolve incidents.
- Provide technical support for client endpoints: incident analysis, fault isolation troubleshooting, and remedial/restoration actions after escalation to resolve tickets.
- Maintain and enforce a software whitelist containing approved software titles and versions.
- Resolve basic issues to printers, copiers, faxes, and multifunction devices.
- Coordinate with external contractors for assets under warranty.
- Perform software installations using automated remote deployment mechanisms.
- Provide software/application training as needed.
- Provide support for Mobile Device Management (MDM) software.
- Provide support for Unified Communications as a Service (UCaaS) devices.
Vulnerability Management
- Subscribe to and monitor for patch releases for all items on the software whitelist.
- Provide vulnerability resolution and remediation services for the operating system and applications installed on client endpoint devices.
- Provide Microsoft desktop whitelisting support for all USITC software.
- Maintain approved software for desktops, ticketing solution, printers.
- Ensure software is patched to current levels before deployment.
- Provide virus scanning and remediation services for client endpoints.
- Ensure endpoint devices and network printers are fully patched and that anti-virus software is up to date.
REQUIRED QUALIFICATIONS
- 4+ years of experience in a Tier 2 or equivalent technical support role.
- Proficient in using ServiceNow for incident and problem management.
- Strong analytical and critical thinking skills
- Excellent verbal and written communication skills
- High school diploma
- Proficiency with word processing, spreadsheets, databases, and other Office Suite applications
- US Citizen
- Active Secret Clearance
- Preferred:
- ITIL Foundation knowledge (certification preferred).
- Experience with automated patch management tools.
- Basic scripting or programming skills.
- Technical certification, or HDI Certification
RESPONSIBILITIES
- Support the overall telecommunication system configuration management using the Government-provided network infrastructure and management tools, particularly the NetPlus system.
- Ensure the maintenance and accessibility of the NetPlus infrastructure, generate standard and custom reports, and collaborate with various stakeholders to ensure the smooth operation of the telecommunication systems.
- Maintain and administer the NetPlus infrastructure, ensuring continuous accessibility and performance.
- Conduct server patching and ensure the system's compliance with security standards.
- Generate standard reports to include Line counts, Circuit counts, and Usage reports.
- Support overall telecommunication system configuration management using NetPlus.
- Ensure proper configuration of the NetPlus system to collect Call Detail Reporting information accurately.
- Maintain documentation related to the NetPlus system, including system manuals and software updates.
- Provide technical support for any issues related to the NetPlus system.
- Previous experience in administering and maintaining network infrastructure, preferably with experience in telecommunication systems.
- Proficiency in using network management tools, particularly NetPlus.
REQUIRED QUALIFICATIONS
- Experience:
- 3+ years in networking and system administration.
- Certifications:
- Netplus
- CompTIA Network +
- Clearance:
- Must possess a Secret clearance
RESPONSIBILITIES
- Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies.
- Involves implementing preventive maintenance programs, monitoring system performance, troubleshooting incidents, and collaborating with stakeholders to meet operational objectives.
- Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements.
- Continuously monitor voice systems' performance, report on performance, and take corrective actions.
- Respond to customer incident tickets promptly and restore systems and services to full operational capability.
- Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards.
- Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems.
- Ensure system and subsystem operation meets specified performance requirements.
- Develop and execute test plans for voice services, ensuring industry standards compliance.
- Proven experience in operating and maintaining VoIP and VoSIP systems.
- Experience with troubleshooting and resolving voice infrastructure incidents.
- Experience working with Cisco Unified Communications Manager (CUCM).
REQUIRED QUALIFICATIONS
- Experience:
- 3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems.
- Certifications:
- Cisco Certified Network Associate (CCNA) Collaboration
- Cisco Certified Network Professional (CCNP) Collaboration
- Clearance:
- Must possess a Secret clearance
RESPONSIBILITIES
- Responsible for overseeing the operation, maintenance, and support of the Mission Assurance Decision Support System (MADSS) in accordance with DISAC regulations and local JSP policies.
- Ensure the availability, reliability, and security of telecommunications network services, including secure and non-secure voice, data, optical, and digital message traffic services.
- Conduct real-time and predictive assessments on operational impacts due to disruptions on the DODIN and its supporting infrastructure.
- Input critical and non-critical circuits into the MADSS database.
- Provide designated on-site MADSS support during normal JSP workdays.
- Attend MADSS-related Technical Working Groups (TWGs) via teleconference.
- Prepare and submit monthly reports detailing MADSS activities, including circuit status, trend analysis, trouble ticket status, and completion reports.
- Establish and maintain a trend analysis program on all circuits, trunks, links, and systems.
- Institute and maintain a Training Program in accordance with DISAC standards.
- Ensure compliance with DISAC regulations and guidelines for circuit installations and maintenance.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Strong understanding of network operations, security protocols, and compliance requirements.
REQUIRED QUALIFICATIONS
- Experience:
- 5+ years of relevant experience in network administration, telecommunications, or a related field.
- Certifications:
- CompTIA Security + CE
- Clearance:
- Must possess a Top Secret/SCI clearance
RESPONSIBILITIES
- Maintain, coordinate, and manage installation of JSP offered services for all outside plant infrastructure.
- Provide daily updates on OSP activities and coordinate meetings with relevant stakeholders.
- Read and develop construction-related plans and drawings and interface with commercial vendors and utility officials.
- Process WHS and State/Local Government permits for OSP activities and coordinate Pentagon Reservation access for supporting vendors.
- Provide site surveys and data for projects involving outside plant installations.
- Comply with BICSI and JSP OSP standards and provide monthly records of surveys, permits, tickets closed, and meetings attended.
- Develop, perform, and coordinate tickets for outside plant incidents and provide emergency restoration services upon notification of OSP-related outages.
- Conduct detailed surveys of MHs, HHs, and A-Ring tunnel infrastructure and provide corrective actions as needed.
- Capture and update data related to infrastructure condition, duct fill, and maintenance requirements.
- Develop comprehensive plans for bringing OSP infrastructure into compliance with standards when non-compliance is identified.
- Manage and complete emergency restoration services for OSP infrastructure upon notification of incidents.
REQUIRED QUALIFICATIONS
- Experience:
- 3-5 years’ experience
- Clearance: Must possess Secret clearance
RESPONSIBILITIES
- Responsible for overseeing all activities related to the installation, maintenance, coordination, and management of the infrastructure.
- Perform installation activities including operation, maintenance, and sustaining engineering related to cable trays, copper, coax, fiber, and associated elements.
- Ensure compliance with ANSI/TIA/EIA standards and uphold industry best practices.
- Provide infrastructure maintenance and clean-up for all Telecommunications Rooms at designated locations.
- Conduct on-site surveys, develop maintenance plans, and ensure adherence to standards.
- Use Government-approved ticketing system to track and provide completion status for all installs, surveys, moves, adds, and changes.
- Perform QA before equipment/installation is released for customer connectivity.
- Maintain detailed configuration "as-built" drawings supporting survey findings.
- Provide support to break-fix support personnel for emergency and non-emergency incidents and ensure timely restoration.
REQUIRED QUALIFICATIONS
- Experience:
- 3+ years of experience in the field of network engineering or a related area.
- Certifications:
- CompTIA Security + CE
- Computing Environment Certification (one of the following):
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- Clearance:
- Must possess a Top Secret/SCI clearance
RESPONSIBILITIES
- Perform COMSEC changeover, equipment check, pick-up, issue, and destruction.
- Manage Type-1 bulk encryption and comply with COMSEC handling procedures.
- Store, handle, operate, and destroy key materials according to established protocols.
- Ensure compliance with DoDI 5220, NISPOM, and local SOPs for COMSEC handling.
- Maintain physical possession and continuous attendance of COMSEC material.
- Safeguard and transport classified information and material as required.
- Maintain two-person COMSEC integrity when handling equipment and devices.
- Ensure proper identification and destruction of scheduled KEYMAT canisters.
- Conduct inventory of all KEYMAT prior to storage container re-locking.
- Notify designated government personnel of any discrepancies or security violations.
REQUIRED QUALIFICATIONS
- Experience:
- 2-5 years’ experience
- Clearance: Must possess Top Secret/SCI clearance
RESPONSIBILITIES
- Perform activations, deactivations, installations, relocations, and upgrades of equipment and services in accordance with customer requirements and JSP guidelines. Ensure all tasks are completed within the defined scope and timeframe.
- Adhere to JSP’s change management process for tracking and executing MACs via service request tickets. Collaborate with stakeholders to accommodate voice, video, and data requirements while maintaining accountability and traceability.
- Conduct root-cause analysis on recurring problems related to MACs, networks, and systems. Provide insights and recommendations for improvement, contributing to the Monthly MAC Report.
- Utilize tracking systems to monitor MAC requests and make progress accessible to customers and government oversight. Ensure transparency and accountability throughout the MAC process.
- Respond to, coordinate, and manage all Change Requests for additions, removals, and modifications to Government Furnished Equipment (GFE) maintenance coverage. Prepare, submit, and track CRQ approvals, ensuring compliance with configuration and change management processes.
- Maintain accurate records of MAC activities in the Configuration Management Database (CMDB) and prepare monthly summary reports detailing MAC locations, timelines, and statuses.
- Follow established change and configuration management policies and processes to ensure appropriate change control and asset accountability.
- Treat customer requests outside the scope of MACs as new project Engineering Change Proposal (ECP) requests. Coordinate with relevant teams to address and fulfill these requests effectively.
- Provide additional effort for Voice MACs, including Line Provisioning and Phone deployment. Ensure standard MAC metrics, timeframes, and deliverables are met, meeting the requirements of Pentagon and other NCR locations under JSP purview.
- Engage with customers to gather and verify requirements, document changes, and input them into billing systems accurately. Coordinate access and deploy phones, ensuring full operational functionality and customer satisfaction.
- Support migration from TDM to VoIP services in authorized locations, ensuring seamless transitions and adherence to protocols.
- Program call tree and Interactive Voice Response functionality on the Automated Call Distribution System (ACDS), contributing to overall system functionality and efficiency.
REQUIRED QUALIFICATIONS
- Experience:
- 2-5 years’ experience
- Certifications:
- BICSI Installer certification
- Fiber Optics Installer (FOIC)
- Clearance: Must possess Top Secret/SCI clearance
RESPONSIBILITIES
- Develop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).
- Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.
- Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.
- Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.
- Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.
- Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.
- Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.
- Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.
- Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.
- Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs.
- Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.
REQUIRED QUALIFICATIONS
- Experience:
- 5-10 years’ experience
- Certifications:
- DoD Approved 8570 Baseline Certification: Category IAT Level II
- CCNA Security
- CySA+
- GICSP
- GSEC
- CompTIA Security+ CE
- SSCP
- CND
- Network Administrator / Engineer Certification
- Computing Environment Certification (one of the following):
- Cisco Certified Network Associate (CCNA)
- Another DoD 8570 Certificate
- Clearance: Must possess Top Secret/SCI clearance
RESPONSIBILITIES
- Oversee activations/deactivations, installations, relocations, and upgrades of equipment, including all active and passive work.
- Ensure adherence to defined MACs, including simple moves of hardware, ports, and/or office setups.
- Provide strategic direction and technical expertise in communications distribution design for MAC projects.
- Review and approve design proposals, ensuring alignment with industry standards and best practices.
- Develop comprehensive design documentation for MAC activities, including schematics, diagrams, and specifications.
- Ensure adherence to regulatory requirements, building codes, and customer specifications in all design deliverables.
- Maintain accurate records of design changes and revisions throughout the MAC lifecycle.
- Conduct thorough design reviews to identify potential risks, conflicts, or inefficiencies.
- Implement quality assurance processes to validate the integrity and functionality of communication infrastructure designs.
- Collaborate with stakeholders to address design feedback and incorporate necessary revisions.
- Develop project plans and timelines for MAC initiatives, considering design requirements, resource availability, and customer deadlines.
- Coordinate with internal teams, subcontractors, and external stakeholders to ensure seamless execution of MAC projects.
REQUIRED QUALIFICATIONS
- Experience:
- 5 years’ experience
- Certifications:
- Registered Communications Distribution Designer (RCDD) Certification
- Clearance: Must possess Top Secret/SCI clearance