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The program will provide direct IT services support to customer mission applications, systems, custom capabilities, supporting infrastructures, and other technology-based solutions in the CONUS and OCONUS. TekSynapprovides custom-developed IT capabilities and operationalize advanced technologies from public, private, and academic sectors to support customer mission requirements. The programprovides the ability to innovate and adapt capabilities, leveraging analytical Techniques, Tactics, and Procedures (TTPs) learned from embedded support to Combatant Commands (CCMDs) and tactical operations. This programincludes, software development, data integration, system integration, direct operations, engineering, and Operations & Maintenance (O&M) support to mission applications, mission systems, and supporting infrastructure.  RESPONSIBILITIES  The Senior Site Operations Managerwillprovide support at the mission enclave at customer’s Reston site.  This site requiressecure, compliant, and available to authorized users 24 hours per day, seven days per week (24x7). The candidate will ensure that the CI/CD pipeline from development to production including automation, tools, and methodologies is continuously optimized to accelerate delivery of capabilities to users and mission partners. The candidate will ensure that deployed capabilities are integrated, delivered, and supported to meet the mission, functional and schedule requirements of deployed forces. The contractor will ensure mission capabilities and the supporting infrastructure remain continuously compliant with the customer, DoD, DISA, and IC cybersecurity and technical requirements.The successful candidate willbe responsible for:  - Improving mission system and infrastructure efficiency and effectiveness through engineering support services.  - Providing IT support to customer COOP, DR, and fail-over efforts and site(s), primarily performing administration and coordination from the primary site.  - Supporting the customer mission as an early adopter of innovative technologies and mission capabilities by acquiring, leveraging, and implementing advanced capabilities, methodologies, technologies, and subject matter expertise from public, commercial, and academic sectors that may be conceptual, experimental, or the product of customer and non-customer development programs.   - Advising Government personnel of relevant new or emerging technologies, perform technology assessments, and provide performance-enhancing recommendations as requested by the Government.  - Continuously assessing and optimizing performance of the mission enclave, including the path and process by which mission capabilities are introduced into production environments.  - Providing mission enclave operations and maintenance (O&M).  - Providing incident, problem, outage, and trouble management.  - Providing on-premises special purpose processing node (SPPN) operations and management (O&M).     REQUIRED QUALIFICATIONS  - Minimum 12 years of specific, increasingly responsible for required experience below:  - Required experience:  - The customerrequires that the Senior Site Operations Manager has the following qualifications:  - Passed examination for one or more IT Infrastructure Library (ITIL) Version 4 Specialist modules towards ITIL Version 4 Managing Professional (MP). (An equivalent ITIL Version 3 intermediate or higher certification is acceptable at the time of proposal submission.)  - One DoD 8570.01-M Level II certification (any category or specialty).  - One technical or management certification related to cloud security (e.g., CompTIA, Cloud Security Alliance), cloud-related technology (e.g., MS, VMware, Amazon), or other technology (e.g., VMWare, CISCO, Juniper, Linux, MS) relevant to Task 5.   - Experience leading IT O&M and engineering services similar in scope to Task 5 for NIPRNet, SIPRNet, and JWICs environments.  - Experience leading and delivering IT mission support services for DoD or IC organizations that support CONUS and OCONUS customers or mission partners.   - Experience providing executive-level technical briefings and presentations to senior Government personnel.  - The customerdesires that the Senior Site Operations Manager has the qualifications listed below:   - DoD 8570.01-M Level III certification (any category or specialty).  - Two or more technology certifications related to cloud security (e.g., CompTIA, Cloud Security Alliance), cloud-related technology (e.g., EMC, MS, VMware, IBM, and Oracle), and/or other technologies (e.g., VMWare, CISCO, Juniper, Linux, and MS) relevant to Task 5.   - Demonstrated ability for oral and written communication with the highest levels of management.  - Demonstrated excellence in planning, directing, and managing IT projects/operations in an organization with 5,000, or more, employees.  - Demonstrated successful working knowledge and supervision of employees of various labor categories and skills in efforts similar in size and scope as referenced under this contract.  - Knowledge of industry accepted standards and best practices related to ITSM and Software Development (Ex. ITIL / Agile)  - Knowledge of DFARS and FAR regulations and requirements.  - Knowledge of DoD network and system security requirements.  - Knowledge of and experience with IT Service Management (ITSM).  - Knowledge of networking and network-based software applications.  - Demonstrated experience in DoD and/or IC environments.  - Previous supervisory, leadership, or mentoring experience with demonstrated ability to lead, coach, inspire, and develop teammates toward achieving desired goals and outcomes.   - Highly developed written and verbal communication skills.   - Ability to multitask and work effectively, independently, and in teams, ensuring timely completion of assignments and meeting established quality standards.   - Superior interpersonal skills, including the ability to interact in a professional manner with government officials, and teammates during periods of high stress and tight deadlines.   - An executive presence with the highest ethical standards, good presentation skills and the ability to make things happen in an environment of continual change and rapid growth.   - Education – Bachelor’s degree required; Master’s degree preferred.   - Clearance Level– TS/SCI  - Certifications Required - IAM L3 (CISM, CISSP (or Associate), GSLC, CCISO) and ITIL v4 Foundations and ITIL v4 (DPI, HVIT, DSV, or CDS) and Two (2) or more technology certifications related to cloud security (e.g., CompTIA, Cloud Security Alliance), cloud-related technology (e.g., EMC, MS, VMware, IBM, and Oracle), and/or other technologies (e.g., VMWare, CISCO, Juniper, Linux, and MS) DESIRED QUALIFICATION - The customerdesires that the Senior Site Operations Manager has the qualifications listed below:   - DoD 8570.01-M Level III certification (any category or specialty).  - Two or more technology certifications related to cloud security (e.g., CompTIA, Cloud Security Alliance), cloud-related technology (e.g., EMC, MS, VMware, IBM, and Oracle), and/or other technologies (e.g., VMWare, CISCO, Juniper, Linux, and MS) relevant to Task 5.  

The program will provide direct IT services support to customer mission applications, systems, custom capabilities, supporting infrastructures, and other technology-based solutions in the CONUS and OCONUS. TekSynapprovides custom-developed IT capabilities and operationalize advanced technologies from public, private, and academic sectors to support customer mission requirements. The programprovides the ability to innovate and adapt capabilities, leveraging analytical Techniques, Tactics, and Procedures (TTPs) learned from embedded support to Combatant Commands (CCMDs) and tactical operations. This programincludes, software development, data integration, system integration, direct operations, engineering, and Operations & Maintenance (O&M) support to mission applications, mission systems, and supporting infrastructure.  RESPONSIBILITIES  The Systems Engineering Leadwill serve as TekSynap’slead engineer and SME for all aspects of direct operations support. The candidate will develop innovative analytical capabilities in direct response to mission requirements. The candidatewill develop an Integration and Operations Plan for Government review and approval. This Plan will describe TekSynap’s approach to executing direct operations support activities in alignment with the customer’s mission. This plan will describe TekSynap’s methods to foster collaboration and knowledge sharing among the contractor’s personnel within this contract, mission-partner personnel, and customer personnel. The candidatewillrotate personnel, where feasible, among contract positions to improve team dynamics, knowledge sharing, collaboration, and skillset diversification. The candidate will ensure that sharing of data, capabilities, and analytical methods are effectively facilitated among customer organizations and customer’s mission partners to maximize adoption and adaptation to current and emerging threats and priorities; this includes utilizing applied data sciences, Machine Learning (ML) and Artificial Intelligence (AI). The candidate will provide ML and AI analytics, producing analytical products, and providing subject matter expertise.The successful candidate willbe responsible for:  - Providing direct operations support and innovation to include identifying customer requirements, problem sets, capability gaps, and unique tactical requirements. The candidate will conduct rapid (as defined by the LTOV, a few hours to days or weeks depending on mission need) prototyping of analytical, visualization, modelling, and simulation capabilities in direct response to Combatant Commands (CCMDs), deployed forces, and other end users in operational environments.  - Providing direct support to customer partners to bridge the gap between customer and mission partners to connect them to customer data, tools, and expertise.  - Providing local, on-site mission IT capability and data integration support to customer mission partners related to any tasks within the scope of this contract. The candidate serves as SME for integration of customer capabilities into each partner’s mission and as a specialist in harvesting and operationalizing multi-intelligence data.   - Providing mission IT integration support by assisting, supporting, and coordinating the integration of mission IT capabilities into mission-partner IT environments. Activities include identifying technical requirements, coordinating, and providing technical support to enable remote access to mission IT, and facilitating adoption and use of customer capabilities by mission partners. The candidate willidentify partner-site IT infrastructure, technology, cybersecurity requirements, and procedures to enable the access, installation (where required), connection, approval, and use of customer capabilities.  - Providing mission IT innovation. The candidate will serve as a SME on mission-partner operations (e.g., mission priorities, threat-network analysis, operations/integration workflow analysis methodologies and TTPs, etc.). The candidate willidentify mission-partner problem sets, questions, technical challenges, workflows, and urgent needs that can be addressed by the customer.  - Providing mission IT training and symposiums to include outreach activities such as conferences, technical exchange meetings, and collaboration events among customer and partners. The candidate will develop and deliver demonstrations, on-site capability training, briefings, and operational assistance, and will support training functions for mission IT capabilities.  - Providing data-enabled applied analytical support.  - Providing data sciences and lifecycle data management that includes data-source, data-integration, and data sciences support to enable applied analytical capabilities. The candidatewill define a methodology and continuously improve the acquisition and integration of data sources for ingestion into mission IT capabilities.  - Developing agreements with external suppliers. These agreements detail technical specifics to support data exchanges and includes the development of draft agreements, technical specifications, data exchange methods and protocols, data exchange schedules, roles, responsibilities, and other information necessary to specify the inter-agency relationship and supply of data for ingest into mission IT capabilities.    REQUIRED QUALIFICATIONS  - Minimum 12 years of specific, increasingly responsible for required experience below:  - Required experience:  - The customerrequires that the Systems Engineering Lead has the following qualifications:  - Experience delivering IT support to DoD organizations, the Intelligence Community, CCMDs, deployed forces, or tactical operations.   - Experience delivering innovative, agile, rapid responses to internal and external partners operating in mission environments.  - Experience with military and/or IC intelligence analysis methodologies and TTPs.  - Experience leading delivery of services related to data management, data analytics, and/or data sciences.  - Demonstrated ability for oral and written communication with the highest levels of management.  - Demonstrated excellence in planning, directing, and managing IT projects/operations in an organization with 5,000, or more, employees.  - Demonstrated successful working knowledge and supervision of employees of various labor categories and skills in efforts similar in size and scope as referenced under this contract.  - Knowledge of industry accepted standards and best practices related to ITSM and Software Development (Ex. ITIL / Agile)  - Knowledge of DFARS and FAR regulations and requirements.  - Knowledge of DoD network and system security requirements.  - Knowledge of and experience with IT service management (ITSM).  - Knowledge of networking and network-based software applications.  - Demonstrated experience in DoD and/or IC environments.  - Previous supervisory, leadership, or mentoring experience with demonstrated ability to lead, coach, inspire, and develop teammates toward achieving desired goals and outcomes.   - Highly developed written and verbal communication skills.   - Ability to multitask and work effectively, independently, and in teams, ensuring timely completion of assignments and meeting established quality standards.   - Superior interpersonal skills, including the ability to interact in a professional manner with government officials, and teammates during periods of high stress and tight deadlines.   - An executive presence with the highest ethical standards, good presentation skills and the ability to make things happen in an environment of continual change and rapid growth.   - Education – Bachelor’s degree required; Master’s degree preferred.   - Clearance Level– TS/SCI  - Certifications Required - IAM L1 (CAP, CND, Cloud+, GSLC, Security+, HCISPP), and CSM (Agile) and Data (science or analytics), and PMP    DESIRED QUALIFICATIONS The customerdesires that the Systems Engineering Lead has the qualifications listed below:   - DoD 8570.01-M Level I or higher certification (any category or specialty).   - Possess an active PMI PMP certification.  - One or more certifications related to data and analytics support (e.g., Certified Scrum Product Owner, data science, data analytics, etc.) 

The program will provide direct IT services support to customer mission applications, systems, custom capabilities, supporting infrastructures, and other technology-based solutions in the CONUS and OCONUS. TekSynapprovides custom-developed IT capabilities and operationalize advanced technologies from public, private, and academic sectors to support customer mission requirements. The programprovides the ability to innovate and adapt capabilities, leveraging analytical Techniques, Tactics, and Procedures (TTPs) learned from embedded support to Combatant Commands (CCMDs) and tactical operations. This programincludes, software development, data integration, system integration, direct operations, engineering, and Operations & Maintenance (O&M) support to mission applications, mission systems, and supporting infrastructure.  RESPONSIBILITIES  The Software & Systems Integration Leadwill serve as TekSynap’slead and SME for software development and system integration within the contract.The candidate will provide software development and systems integration activities utilizing advanced technologies and development/delivery methodologies to integrate capabilities to meet emerging threats. This includes support to provide proofs of concept, Commercial Open-Source Software (COSS), Commercial Off-The-Shelf (COTS), Government Off-The-Shelf (GOTS), Government Open-Source Software (GOSS), Non-Developmental Items (NDI), and Non-Materiel Solutions in response to Government-approved mission requirements originating from internal and external customers. The candidate will enforce compliance with customer CM policies and procedures.The successful candidate willbe responsible for:  - Developing a Software Development and System Integration Plan (SDSIP) which includes TekSynap’sapproach, methodologies, steps, and process for delivering mission IT capabilities. At a minimum, the SDSIP will include SDLC, CI/CD, DevSecOps, LTOV, cost calculations, prototyping, proof of concept, quality control and testing.   - Development, integration, and lifecycle support for customer mission IT capabilities.  - Enhancement of mission applications and systems to operate in Government cloud (existing DoD or IC) environments.  - Migration of existing mission applications and systems from on-premises hosting to Government cloud environments.  - Development of mission applications and systems that leverage the infrastructure, platforms, and services of existing and emerging DoD, IC, and commercial (as approved) enterprise and cloud services.  - Collaboration, development, integration, testing, and lifecycle support to customer initiatives that integrate COTS products and services with GOTS products and customer capabilities, including acquiring commercial support for the effort.  - Development of the full technology stack and automated pipelines for delivery of big data mission capabilities to premise and in Government cloud hosting environments. Automated CI/CD and DevSecOps-enabled delivery may support customer requirements/use in non-customer environments.  - Development of software and applications, web-parts, mobile code, and other capabilities IAW SDSIP to support big data analytics for structured and un-structured intelligence and operational reporting from data sources across the whole of government.  - Delivery of expedited development, hot fixes, error corrections, patches, feature revisions, and upgrades in response to Government-approved requirements from internal/external, Requests for Support (RFS), and Joint Urgent Operational Needs (JUONs).  - Obtain, report, and apply feedback and lessons learned from users in all customer operating environments including deployed and remote OCONUS operations.  - Perform lifecycle maintenance (e.g., enhancements, revisions, patches, updates, fixes, etc.) and provide Tier III technical support to customer mission IT capabilities.  - Integration and maintenance of ingest functionality for approved data sources for mission IT capabilities.   - Collaborate with customer, Defense Information Systems Agency (DISA), and Defense Intelligence Agency (DIA) infrastructure personnel to support the design, implementation, and maintenance of on premise, remote site, and cloud-based back up and disaster recovery capabilities for maintaining mission IT capabilities.     REQUIRED QUALIFICATIONS  - Minimum 10 years of specific, increasingly responsible for required experience below:  - Required experience:  - The customerrequires that the Software & Systems Integration Lead has the following qualifications:  - Experience leading and delivering software development and system integration services to both DoD and IC organizations, including DevSecOps-enabled continuous integration and rapid delivery methods.   - One or more certifications relevant to the contractor’s proposed development and integration methodology (e.g., Agile, etc.).  - One or more cloud security (e.g., CompTIA, Cloud Security Alliance) or cloud-related technology certifications (e.g., MS Azure, Amazon Web Services).  - Demonstrated ability for oral and written communication with the highest levels of management.  - Demonstrated excellence in planning, directing, and managing IT projects/operations in an organization with 5,000, or more, employees.  - Demonstrated successful working knowledge and supervision of employees of various labor categories and skills in efforts similar in size and scope as referenced under this contract.  - Knowledge of industry accepted standards and best practices related to ITSM and Software Development (Ex. ITIL / Agile)  - Knowledge of DFARS and FAR regulations and requirements.  - Knowledge of DoD network and system security requirements.  - Knowledge of and experience with help desk support and operation.  - Knowledge of networking and network-based software applications.  - Demonstrated experience in DoD and/or IC environments.  - Previous supervisory, leadership, or mentoring experience with demonstrated ability to lead, coach, inspire, and develop teammates toward achieving desired goals and outcomes.   - Highly developed written and verbal communication skills.   - Ability to multitask and work effectively, independently, and in teams, ensuring timely completion of assignments and meeting established quality standards.   - Superior interpersonal skills, including the ability to interact in a professional manner with government officials, and teammates during periods of high stress and tight deadlines.   - An executive presence with the highest ethical standards, good presentation skills and the ability to make things happen in an environment of continual change and rapid growth.   - Education – Bachelor’s degree required; Master’s degree preferred.   - Clearance Level– TS/SCI  - Certifications Required - IAM L1 (CAP, CND, Cloud+, GSLC, Security+, HCISPP), and CSM (Agile) and Cloud (security or technology), and PMP    DESIRED QUALIFICATIONS The customerdesires that the Software & Systems Integration Lead has the qualifications listed below:   - DoD 8570.01-M Level I or higher certification (any category or specialty).  - Possess an active PMI PMP certification.   

The program will provide direct IT services support to customer mission applications, systems, custom capabilities, supporting infrastructures, and other technology-based solutions in the CONUS and OCONUS. TekSynapprovides custom-developed IT capabilities and operationalize advanced technologies from public, private, and academic sectors to support customer mission requirements. The programprovides the ability to innovate and adapt capabilities, leveraging analytical Techniques, Tactics, and Procedures (TTPs) learned from embedded support to Combatant Commands (CCMDs) and tactical operations. This programincludes software development, data integration, system integration, direct operations, engineering, and Operations & Maintenance (O&M) support to mission applications, mission systems, and supporting infrastructure.  RESPONSIBILITIES  The Lead Solutions Architectwill serve as TekSynap’s mission IT technical SME and advisor to customer leadership for delivery of services within the scope of the contractincluding mission capabilities, mission infrastructure, and support to multiple software types (GOTS, COTS, COSS, GOSS, GSS, NDI, proofs of concepts). The candidatewill prepare briefing materials, product demonstrations, DoD architecture framework artifacts and other technical materials as directed by the customer. Support may require local and non-local travel.The successful candidate willbe responsible for:  - The overall architecture of mission capabilities, mission systems, and mission infrastructure.  - Ensuring that mission IT capabilities and supporting infrastructure align with the customer mission and effectively address emerging threats and analytical problems.   - Planning, strategy development, rationalization, and communication of an approved mission IT technical strategy.   - Ensuring that big data analytic requirements and TTPs from customer users, mission-partner, and deployed environments are identified to inform mission IT capabilities.  - Leading special technology projects and research activities   - Providing technical support to customer training missions, engagements, technical exchanges, product demonstrations, conferences, capability overviews, and briefings internally within the customer and externally to customer partners.  - Supporting meetings, delivering briefings, and providing demonstrations to Senior Executives and Flag Officers as required.   - Providing technical advice and engineering guidance for next generation planning efforts, including migration to or integration with other DoD or IC enterprise services, Government or commercial cloud environments.   - Support the customer with technical advice, technical meeting support, architecture reviews, planning, and documentation.    REQUIRED QUALIFICATIONS  - Minimum 12 years of specific, increasingly responsible for required experience below  - Required experience:  - The customerrequires that the Lead Solutions Architect has the following qualifications:  - DoD 8570.01-M Information Assurance Architects and Engineers (IASAE) Level III architecture or engineering certification (CISSP-ISSAP, CISSP-ISSEP, CCSP).  - Experience providing enterprise-level or cloud-based IT architecture-related services within the scope of this Task Order for NIPRNet, SIPRNet, and/or JWICs environments.  - One cloud security (e.g., CompTIA, Cloud Security Alliance) or cloud-related technology certification (e.g., MS Azure, Amazon Web Services)  - Experience with planning and transition of on-premise IT systems to cloud environments and/or to hybrid operating environments.  - Experience providing executive-level technical briefings and presentations to senior Government personnel.  - Experience with FedRamp-approved Government cloud architectures.   - The customerdesires that the Lead Solutions Architect has the qualifications listed below:   - Two or more cloud security (e.g., CompTIA, Cloud Security Alliance) and/or cloud-related technology certifications (e.g., MS Azure, Amazon Web Services)  - Demonstrated ability for oral and written communication with the highest levels of management.  - Demonstrated excellence in planning, directing, and managing IT projects/operations in an organization with 5,000, or more, employees.  - Demonstrated successful working knowledge and supervision of employees of various labor categories and skills in efforts similar in size and scope as referenced under this contract.  - Knowledge of industry accepted standards and best practices related to ITSM and Software Development (Ex. ITIL / Agile)  - Knowledge of DFARS and FAR regulations and requirements.  - Knowledge of DoD network and system security requirements.  - Knowledge of and experience with help desk support and operation.  - Knowledge of networking and network-based software applications.  - Demonstrated experience in DoD and/or IC environments.  - Previous supervisory, leadership, or mentoring experience with demonstrated ability to lead, coach, inspire, and develop teammates toward achieving desired goals and outcomes.   - Highly developed written and verbal communication skills.   - Ability to multitask and work effectively, independently, and in teams, ensuring timely completion of assignments and meeting established quality standards.   - Superior interpersonal skills, including the ability to interact in a professional manner with government officials, and teammates during periods of high stress and tight deadlines.   - An executive presence with the highest ethical standards, good presentation skills and the ability to make things happen in an environment of continual change and rapid growth.   - Education – Bachelor’s degree required; Master’s degree preferred.   - Clearance Level– TS/SCI  - Certifications Required - IASAE L3 (CISSP-ISSAP, CISSP-ISSEP, or CCSP) and two (2) or more Cloud certifications 

RESPONSIBILITIES  The Program Managerwill serve as the lead and TekSynap’s single service-delivery manager and will be TekSynap’s authorized interface with the customer Contracting Officer (CO) and Contracting Officer Representative (COR) for matters of operational and technical delivery. The Program Manageris responsible for overall contract performance. The Program Managerwillbe responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising TekSynap and subcontractor personnel, and communicating policies, purposes, and goals of the organization to subordinates.  - Ensure performance is delivered at or above levels as provided in the Performance Requirements Summary (PRS)/Service Level Agreements (SLAs) for mission-support quality, cost, and schedule.    - Ensure customer support is sustained in a controlled and deliberate manner throughout transition with no degradation in capabilities.  - Report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract.  - Schedule, coordinate, and host a Project Kick-Off Meeting.  - Develop and deliver a Concept of Operations (CONOPS).  - Develop and deliver Monthly Status Reports (MSRs).  - Present the MSR at a monthly Integrated Progress Review (IPR).  - Participate in contract-related management meetings, technical working groups, technical interchange meetings, and program management reviews, and support technical requirements review meetings throughout the period of performance in support of customer activities.  - Prepare and update SLA deliverable documents to augment the PRS/SLAs as directed by the customer.  - Provide technical and administrative support for the purchase of mission IT hardware, software, and related infrastructure needs.   - Develop and maintain comprehensive project cost estimates, projections, and IT Spend Plans.  - Establish a continuous process improvement program with the objective of reducing costs while improving quality and mission effectiveness.  - Ensure Trip Reports are submitted.   - Provide Transition In/Out oversight.    REQUIRED QUALIFICATIONS  - Minimum 16 years of specific, increasingly responsible for required experience below  - Required experience:  - The customerrequires that the Program Manager has the following qualifications:  - Possess an active Project Management Institute (PMI) Program Management Professional (PMP) certification.  - Demonstrated experience serving as a contractor’s single contract/TO manager and experience representing a contractor in communications with the Government’s COR and TPOC.  - Demonstrated experience managing programs of a similar scope, size, and complexity, including programs that have interfaced with multiple Government agencies.  - The customerdesires that the Program Manager has the qualifications listed below:   - Experience delivering IT services of similar complexity at DoD and IC organizations supporting CONUS and OCONUS customers.   - Experience planning and executing complex IT tasks and projects effectively with minimal direction and oversight.   - Experience managing CPAF-type contracts.  - Strong Business Acumen – Understands the elements that drive a successful business enterprise; knowledgeable in current and possible future strategies, practices, trends, technology, and information affecting the company.   - Demonstrated ability for oral and written communication with the highest levels of management.  - Demonstrated excellence in planning, directing, and managing IT projects/operations in an organization with 5,000, or more, employees.  - Demonstrated successful working knowledge and supervision of employees of various labor categories and skills in efforts similar in size and scope as referenced under this contract.  - Knowledge of industry accepted standards and best practices related to ITSM and Software Development (Ex. ITIL / Agile)  - Knowledge of DFARS and FAR regulations and requirements.  - Knowledge of DoD network and system security requirements.  - Knowledge of and experience with help desk support and operation.  - Knowledge of networking and network-based software applications.  - Demonstrated experience in DoD and/or IC environments.  - Experience managing Cost Plus Award Fee (CPAF) contracts.  - Previous supervisory, leadership, or mentoring experience with demonstrated ability to lead, coach, inspire, and develop teammates toward achieving desired goals and outcomes.   - Highly developed written and verbal communication skills.   - Ability to multitask and work effectively, independently, and in teams, ensuring timely completion of assignments and meeting established quality standards.   - Superior interpersonal skills, including the ability to interact in a professional manner with government officials, and teammates during periods of high stress and tight deadlines.   - An executive presence with the highest ethical standards, good presentation skills and the ability to make things happen in an environment of continual change and rapid growth.   - Education – Bachelor’s degree required; Master’s degree preferred.   - Clearance Level– TS/SCI  - Certifications Required - PMP 

RESPONSIBILITIES   Servers - Install, maintain, and upgrade servers such as Windows servers and other operating systems - Maintain current baseline configurations on all server operating systems, and coordinate and document exceptions to baselines where necessary - Provide application white-list management for all server software - Support, maintain, and upgrade USITC’s virtualization platform - Support network infrastructure protocols including but not limited to DNS, DHCP, LDAP, NTP, Cloud Services - Provide support for Cloud computing environments including but not limited to Platform as a Service (PaaS), Infrastructure as a service (IaaS), software as a Service (SaaS), and hybrid environments - Work with Government personnel to support the migration of workloads of on-premises private cloud platforms to or from public cloud platforms - Monitor Cloud environments for compliance with industry best practices and Commission security standards - Integrate Cloud platforms with ITCNET using Active Directory Federation Services and SAML 0 single sign-on (SSO) - Manage, maintain, and upgrade Microsoft Endpoint Configuration Manager site systems   Security Management - Provide support to the Commission’s Security Operations Center for cybersecurity incidents and investigations - Support and operate automated patch management and deployment mechanisms for all IT infrastructure Manual patching processes shall be documented and followed to supplement automated processes where gaps are identified. - Ensure that all IT infrastructure components are fully patched, and that anti-virus software is installed and up to date supporting USITC policies - Maintain current baseline configurations on all IT infrastructure Coordinate and document baseline exceptions to systems where necessary. - Assist Government personnel in researching security vulnerability resolution and remediation strategies for IT infrastructure components and IT infrastructure - Notify the appropriate contract and government personnel of any potential security incidents within timelines defined by USITC policies - Assist with Government requests for information on security controls as requested by the Government - Implement security controls, or make other changes to IT infrastructure components to address POAMs and audit findings - Assist the USITC in the coordination of cybersecurity-related processes and activities for IT infrastructure These processes include, but are not limited to, Risk Management Framework (RMF) and system authorization, Cyber Incident Handling, System Life Cycle Management Processes (e.g., Engineering Change and Configuration Management), Vulnerability Management, Malware Protection, Security Assessments/Evaluations/Reviews, Continuous Monitoring. Storage - Coordinate and collaborate with the appropriate stakeholders to identify functional and technical requirements for new or enhanced network capabilities and/or services to support the USITC mission - Work with Federal SMEs and technical leads to support the design, deployment, and management of new systems and services per Commission Change and Project Management policies - Recommend new IT systems based on documented requirements set forth by the Commission - Coordinate with Federal SMEs and technical leads to configure and test new system designs to ensure they meet the requirements and adjust them as needed - Install, maintain, and upgrade Storage Area Network (SAN), backup hardware and software - Identify problem areas affecting storage and backup systems - Ensure records retention policies are implemented and enforced on storage and backup systems - Support the rotation, storage, and off-site transfer and delivery of backup media Systems Engineering Support   REQUIRED QUALIFICATIONS - Preferred: Microsoft systems administration certification - 6 years of experience in Windows systems administration. - Proficiency with word processing, spreadsheets, databases, and other office software - US Citizen - Active Secret Clearance

RESPONSIBILITIES - Provides SoSE engineering, design, integration and oversight across Enterprise Systems. - Ensures the introduction of new or enhanced NetOps Capabilities (i.e., pilot programs, emerging requirements, etc.) without negatively impacting existing services, capabilities, or tools. - Coordinates strategic projects that do not align under any single NETCOM capability or that impact multiple existing capabilities and/or shared resource technologies. - Support development and updates of enterprise capabilities’ functional requirements, concepts, doctrine, policies, processes, standards, and supporting documentation for the integration of existing and future enterprise capabilities and tools - Collect, analyze, and enter all data necessary to maintain the approved tools list - Engineering Installation Plans - Operational and security engineering support to Army enterprise capabilities and services - Life-cycle engineering - Change, Configuration, Release Management (CCRM) activities - System baselines - Integrated Test Environment Facility - Customization, configuration, upgrade and integration into Gabriel Nimbus or other big data platforms REQUIRED QUALIFICATIONS - Active Top-Secret clearance - Masters Degree in Business, Engineering, Management Sciences, Computer Science, Information Systems, or other related discipline is and at least 15 years of technical experience - Previous extensive knowledge of the DoD’s, Army’s IT Policies, Guidance, Goals, Objectives - Demonstrated understanding of U.S. Army IT operational and technical requirements - Ability to interact professionally with all levels of Army customers/organizations (verbal and written) 

RESPONSIBILITIES - Acts independently and advises on or manages the solution development for large, complex projects.  - Demonstrates expertise in integrating multiple diverse processes and systems.  - Understands customer requirements and advises Program Manager and team on highly specialized, complex solution architecture and implementation.  - Responsible for overseeing planning, design, development, and implementation of the customers Enterprise Architecture landscape.  - Extensive experience researching, identifying, testing, and recommending technology products required for enterprise capabilities and service delivery.  - Experience collaborating with technology groups and other business stakeholders to establish, maintain, and communicate a technical enterprise roadmap, milestones, and integrated master schedules. - Support development and updates of enterprise capabilities’ functional requirements, concepts, doctrine, policies, processes, standards, and supporting documentation for the integration of existing and future enterprise capabilities and tools REQUIRED QUALIFICATIONS - Active Top-Secret clearance - 15 years of technical experience - Previous extensive knowledge of the DoD’s, Army’s IT Policies, Guidance, Goals, Objectives - Demonstrated understanding of U.S. Army IT operational and technical requirements - Ability to interact professionally with all levels of Army customers/organizations (verbal and written)

RESPONSIBILITIES - Provides Service Delivery and Resource Management Support across large complex DOD program ensuring standardization, customer satisfaction, and continuous improvement. - Collaborates with cross functional teams to ensure timely delivery of services. - Develop and maintain strong relationships with stakeholders to understand their needs and provide solutions that meet their requirements. - Develop IT service delivery processes and strategies to ensure quality services and task order requirements are met REQUIRED QUALIFICATIONS - Active Top-Secret clearance - ITIL V4 Certification - Extensive knowledge in ITIL processes, with particular emphasis on Change, Release, and Configuration Management for enterprise systems. - Working knowledge and understanding of enterprise NetOps tools, procedures, and operational constructs to include ITIL based business processes. - Experience using ServiceNow - Technical knowledge in one or more areas Network, Servers, or Cloud Services. - Strong analytical skills - Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor - The Army IT Service Catalog (AITSC) - IT MetricsArmy - IT Portfolio (AITP)

RESPONSIBILITIES - Provides Cyber Security and IA expertise across large complex Army organization. - Advises engineers across various disciplines in the development, implementation, and management of enterprise solutions - Advise the Government on the integration of enterprise management and cybersecurity functions for the development of comprehensive, understandable, and executable security management tasks - Collaborate with internal and external mission partners to facilitate cyber situational awareness and information sharing - Coordinate with the Compliance Team to monitor and track compliance of subordinate units and other Army organizations for cyber tasking and reporting requirements - Identifies applicable DoD, Army, and Federal Information Security Management Act requirements, including items such as, DoD IA controls, criticality, and threat. Upon identification of Regulatory requirements, the Contractor shall assist the Government in validating capability compliance - Creates and maintains comprehensive documentation for all implemented cyber security activities - Works with vendors to evaluate new products and resolve equipment design problems - Provides guidance and work leadership to less-experienced cyber security analysts and other technical staff - Maintains current knowledge of relevant technologies as assigned - Participates in special projects as required - Army orders production, mission analysis, and orders compliance REQUIRED QUALIFICATIONS - Active Top-Secret clearance - DoD computer security practices, policy, and framework - Experience in providing cybersecurity advice to system engineers in the design, testing, deployment, and operation of enterprise systems - Expert knowledge of DoD and Army cybersecurity policy, directives, and guidance - Demonstrated understanding of U.S. Army IT operational and technical requirements and an advanced understanding of Risk Management Framework (RMF) - DFAR, NIST SP 800-171, and Cybersecurity Maturity Model Certification (CMMC)

RESPONSIBILITIES - Extensive knowledge of DoD and Army CAC/PKI policy, procedures, and guidance - Experience in leading a 24x7 geographically dispersed team supporting a major command or organization in the deployment and support of the CAC/PKI environment - Experience in collecting, analyzing, and reporting CAC/PKI metrics and status - Sustaining engineering expertise in applications and technologies comprising Public Key Infrastructure. - Operational experience in Active Directory, ActivClient, Hardware Security Module, OCSP, and Certificate Authority and smart card enablement. - Experience in Microsoft Internet Information Services (IIS), Apache HTTP servers. - Experience with the DoD CAC PIN reset program and workstations. - Operational experience of CAC/PKI technologies, CAC enabled Active Directory domains, and virtualization technology. - Operational knowledge of Army PKI and Joint Informational Environment PKI efforts. - Expertise in Microsoft OCSP; Axway Validation Suite; and CoreStreet Validation Suite. - Operational expertise on Smart Tokens, PKI, Certificate Revocation, CAC Pin Reset, PKE, biometrics, logical and physical access, tactical PKI, and directory services. - Extensive experience in applications comprising the public key infrastructure and key management infrastructure. - Experience in development of Army CAC/PKI training plans and documentation. REQUIRED QUALIFICATIONS - Active DoD Secret (T5) - Active DOD 8140/8570 IAT II  - BA/BS degree w/12+ yrs - Minimum of 12+ years of related IT experience - US Citizenship - Microsoft Certificate Authorities - Linux Certificate Authorities, - Axway Desktop Validator - Axway Validation Suite - Axway OCSP Responders - Microsoft OCSP Responders - 90Meter - HID ActivClient - TumbleWeed/CoreStreet - nCipher/Thales/Entrust/nShield Hardware Security Module - ASCL/NEATS Tokens - CAC and CAC Enabled Active Directory Environments - CAC Pin Rese - Microsoft IIS - Apache Server  - VMware Key Management Provider/Key Management Server/Standard Key Provider - Thales Key Management solutions, and other PKI/TCM initiatives

Responsibilities: - Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs - Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure components - Maintain a log all incidents and requests - Provide a positive client support experience - Monitor systems and peripheral equipment, system processing, and error listings - Perform IT administration and functions - user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades - Determine appropriate IT policies, while creating and improving upon system documentation   Minimum Requirements: - Minimum four (4) years of experience in Information Technology - Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline - One of following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification) - Active TS/SCI + CI Polygraph   Preferred / Desired Skills: - Experience with VTC scheduling / troubleshooting - Tier 1 support experience - Experience with JIRA and Remedy ticketing systems - Experience with Microsoft System Center Configuration Manager (SCCM) - A problem solver who can get in, be given a project, and use engineering skills to determine a solution   Location: Fort Meade/Columbia, MD

RESPONSIBILITIES - Work directly with the customer and a dedicated team to provide software development, application support, modernization, and integration of CACS into numerous NRC applications. REQUIRED QUALIFICATIONS - Bachelor’s Degree is Computer Science, Information Systems, Math, Physics, Engineering or other applicable discipline.  Master’s degree preferred - 10+ years of relevant experience in developing software solutions for mission critical functions. - Experience in identifying and solving computer, business, scientific, engineering, policy/compliance or other discipline system/process problems. - Strong attention to detail. - Strong oral and written communication skills. - Performs complex software/system design activities integrating multiple technologies. - Provides architectural guidelines for all software/system design activities to current and future technological environments. - Maintains state-of-the-art knowledge of technologies, planning, design, and analysis methodologies. - Provides expert level technical support where required. - May supervise or manage tasks/projects. - Strong background in developing solutions in an Agile environment. - Ability to obtain a NRC Public Trust clearance.

  RESPONSIBILITIES - Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. - Ability to efficiently manage and prioritize a workload of assigned tickets. - Ability to communicate effectively with peers and leadership in a team-focused environment. - Ability to seamlessly transition from daily operations to project actions, and vice-versa. - Ability to receive and accurately follow guidance and SOP’s provided by contract and government leadership. - Ability to adapt to new situations and policies in the ever-developing technical world. - Ability to operate a wide variety of system components to include hardware, software, and mass storage technology. - Ability to operate, under supervision, communications-computer systems, and insall, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software. - Requires local travel using personal vehicle, company van, cart or other motorized vehicle. REQUIRED QUALIFICATIONS - One (1) year of relevant experience - Active Secret clearance with IT-II sensitivity - One of the following active IAT II or III certifications: - Security+ CE - CASP+ CE - CCNA Security - CySA+ - GICSP - GSEC - SSCP - CCNP Security - CISA - CISSP (or Associate) - GCED - GCIH - DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 - Must have the following: valid state driver's license, personal vehicle and proof of insurance

RESPONSIBILITIES - Installation, configuration, maintenance, and administration of Active Directory.  Be comfortable updating and troubleshooting a range of enterprise situations that involve things like Group Policy Object management, authentication, and VDI. - Familiar with VDI platforms, preferably Horizon View. - VMWare familiarity – demonstrated the ability to use vCenter to deploy, clone, update templates, etc. - ACAS management.  Has worked on administration of an ACAS deployment. - RHEL / Linux Experience. - Very familiar with DoD and local SSO security requirements, including STIG, Virus Scan, compliance scanning, Tanium, and local security policies, while maintaining system efficiency, maintainability, and supportability. - Install and configure new software as required and install software patches as they become available. - Troubleshoot, debug, and resolve software, system, network, and security related issues. - Ability to work with software vendor technical support to overcome issues, including software, configuration, and compatibility issues with DoD compliant security environment. - Write and modify scripts in PowerShell, C#, C++, HTML, XML, JSON, and JavaScript to automate administrative processes and labor tasks, modify installed software, and provide system control and monitoring. - Develop and maintain required system documentation (as-builts, SOPs, work instructions, TTPs etc). REQUIRED QUALIFICATIONS - Active DoD Secret Clearance with TS/SCI eligibility - 8570 IAT II level certification, i.e. Security + CE - Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience.  Years of work experience may be substituted one for one with college years. - 10+ years of relevant experience - US Citizen - Experience administering applications in VMware environment - Experience with Windows Server OS and troubleshooting - Experience with ArcGIS/ESRI automation and deployments - Proactive self-starter demonstrating a positive, willing attitude and excellent oral and written communication skills. - Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. - Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context.

RESPONSIBILITIES - Perform initial discovery efforts, defining data collection requirements based on inputs needed to develop a successful migration plan - Utilize advanced data analysis techniques and benchmarks to define the future state migration plan, and the pre-migration activities necessary to close gaps - Forecast backend infrastructure needs resulting from the migration of over 20 agencies into a single architecture - Design solutions, integrate, configure, test and deploy numerous types storage and data protection technologies from EMC, NetApp, Nutanix, and others. - Optimize end-to-end system performance and migration workflows. - Conduct data captures to obtain computing performance and system configuration information. - Define migration plans that accelerate execution and minimize impact to the user community. - Establish migration plans for complex n-tier applications and services. - Gather needed data to forecast long-term capacity and performance requirements. REQUIRED QUALIFICATIONS - Experience: - 12+ years of experience - Proficiency with enterprise-class storage and data protection technologies such as: storage and backup arrays, SAN switches, backup software, and storage replication technology. - Consulting firm experience (Preferred) - Strong knowledge of networking, servers, cyber, and data center facilities (Preferred) - Cloud Migration (Preferred) - Microsoft Azure Virtual Desktop (AVD) (Preferred) - Virtual Desktop Infrastructure (VDI) (Preferred) - Microsoft Intune – Endpoint Management & Software Distribution (Preferred) - Microsoft 356 Administration (Preferred) - Microsoft Power BI (Preferred) - Active Directory Administration (Preferred) - Enterprise level migration experience (Preferred) - Operating system rollout (Preferred) - Developing engineering and implementation plans (Preferred) - Education: - Bachelor’s degree with 12+ years of experience; additional years of directly applicable experience may be accepted in lieu of a degree. - Certifications: - DoD Approved 8570 Baseline Certification: Category IAT Level II (One of the following): - CAP - CASP+ CE - CISM - CISSP (or Associate) - CCISO - GSLC - HCISPP

RESPONSIBILITIES - Plan and design secure network solutions to consolidate connectivity services under an enterprise service.  - Partner with key stakeholders and technical experts to perform legacy environment discovery, assessing current capabilities, configurations, and unique requirements to develop a design and architecture leveraging approved design patterns.    - Design secure wide area connectivity inclusive of underlay, overlay, and COI transport design that supports performance, quality of service, security, and mission requirements.   - Provide secure access solutions leveraging wired and wireless technologies, integrating standards, use cases/scenarios, and develop associated implementation and transition plans.   - Integrate capacity planning and scaling of network and security stack environments into the overall design of solutions. - Collect, investigate, and identify network optimization strategies and techniques to meet capacity and performance standards.   - Identify legacy service paths (i.e. dataflow, firewall rulesets, and ACLs) and develop strategies and designs for the to-be enterprise service capability to meet requirements while balancing security, sustainability, and maintainability. - Support development of IP addressing schemes across IPv4 and IPv6 networks. - Work with information assurance teams to ensure compliance to DoD standards to assist with providing accreditation artifacts. REQUIRED QUALIFICATIONS - Experience: - 12-15 years' experience (with Bachelor’s degree in Science, Technology, Engineering and Math) **OR** - 10-13 years of experience (with Master's degree) - Experience documenting logical or physical designs using drawing tools (e.g. Visio, Powerpoint, Gliffy, Cameo, MagicDraw) to depict systems, subsystems, interfaces, components, and communications of I/T applications and infrastructure. - Experienced and comfortable with conducting technical troubleshooting to resolve issues. - Experience conducting site surveys or analyzing data obtained from site surveys. - Experience creating or executing a migration plan to move circuits, network traffic, services, applications, or data between environments or to a commercial cloud provider. Alternatively, experience planning or executing a technology refresh or lifecycle refresh of an existing I/T system. - Heavily experienced in upgrading and LCR of network devices. - Must have broad exposure to common I/T infrastructure networking in the areas of LAN, WAN, TCP/UDP, IPSec, VPN, Proxies, Routing(L2/L3), and Firewalls. - Must have experience in working with two or more of the following vender network technologies: Cisco, Juniper, F5, Aruba, Palo Alto, Dell, Brocade, and Fortinet. - Demonstrate experience in designing and implementing medium to large network infrastructure and producing corresponding technical documentation. - Must be able to work as part of a team to troubleshoot and resolve complex network issues. - Excellent written and verbal communication skills. This shall include drafting SOPs and technical documentation. - Requires ability to communicate with executive leadership (internally or client) regarding matters of significant important to the organization/project. - Must be able to present designs and plans to technical leadership personnel and boards for approvals. - Demonstrate experience in one or more of the following enterprise network management tools such as PaloAlto Panorama, SolarWinds, Cisco Prime, Cisco DNA, What’s Up Gold, or Junos Space. (Preferred) - Experience in designing and implementing VTC solutions. (Preferred) - Experience with ScienceLogic SL1 and/or SolarWinds.(Preferred) - Hands on experience with SD-WAN.(Preferred) - Demonstrate expertise in design and improvement of complex and geographically enterprise networks.(Preferred) - Expert knowledge of DoD security requirements for network infrastructure.(Preferred) - Demonstrate experience in system hardening of network infrastructure to include DoD STIG implementation.(Preferred) - Education: - Minimum of a Bachelor’s degree in Science, Technology, Engineering and Math (preferred) with 12-15 years' experience or Master's degree with 10-13 years of experience. - Certifications: - Network certification which shall meet or exceed a CCNA (Required) - Certified Cisco Network Professional (CCNP) or equivalent (Preferred) - DoD Approved 8570 Baseline Certification: Category IAT Level II (One of the following): - CAP - CASP+ CE - CISM - CISSP (or Associate) - CCISO - GSLC - HCISPP

  RESPONSIBILITIES - Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. - Creates, updates and closes out help desk tickets.  - Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.  - Provide Tier I support for customers, which include incident management activities such as basic fixes, general troubleshooting, and non-invasive corrective actions. The Help Desk will act as the entry point for any and all incidents across the system.  - Perform basic, First Call Resolution (FCR) incident resolution, incident document and entering clear and concise information into the ServiceNOW ticketing system.  - Provide direct support to end users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents. - Responsible for alerting management to recurring problems and patterns of problems. - Assign tickets to Tier 2/3 technicians as necessary. - Coordinate security and situational awareness concerns with TekSynap Management. - Participate in regular team meetings and process improvement projects and training. - Exceptional communication and interpersonal skills to build and maintain professional relationships with our customer base as well as office staff. REQUIRED QUALIFICATIONS - 1-3 years of experience - Prior experience in a government consulting services environment is preferred - Must be able to fluently communicate verbal and written using English. To include emails, deskside support and telephone calls - Maintain any additional certification(s) or training(s) required by the contract - Must be flexible with work schedule, once training is complete shift will be 2pm-11pm, EST. - Must successfully pass drug screen - Must be a U.S. Citizen

  RESPONSIBILITIES - Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. - Ability to efficiently manage and prioritize a workload of assigned tickets. - Ability to communicate effectively with peers and leadership in a team-focused environment. - Ability to seamlessly transition from daily operations to project actions, and vice-versa. - Ability to receive and accurately follow guidance and SOP’s provided by contract and government leadership. - Ability to adapt to new situations and policies in the ever-developing technical world. - Ability to operate a wide variety of system components to include hardware, software, and mass storage technology. - Ability to operate, under supervision, communications-computer systems, and insall, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software. - Requires local travel using personal vehicle, company van, cart or other motorized vehicle. REQUIRED QUALIFICATIONS - One (1) year of relevant experience - Active Secret clearance with IT-II sensitivity - One of the following active IAT II or III certifications: - Security+ CE - CASP+ CE - CCNA Security - CySA+ - GICSP - GSEC - SSCP - CCNP Security - CISA - CISSP (or Associate) - GCED - GCIH - DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 - Must have the following: valid state driver's license, personal vehicle and proof of insurance

RESPONSIBILITIES - Monitor VTC calls for senior leaders as part of the white glove monitoring service for scheduled SIPR and NIPR VTC calls. - Provide support for DLA Information Operations by performing active and passive call monitoring, utilizing TMS, CMS, CMM for conference control and scheduling, while adhering to current STIG’s.  - Assign additional technical administrative duties such as performing CODEC updates. - Install, configure, maintain, and support AV/VTC equipment and systems. - Seek out and implement new ways to improve the efficiency and effectiveness of VTC operations. - Develop and implement disaster recovery and business continuity plans for VTC systems and networks. - Conduct regular audits of VTC systems to ensure compliance with security standards and best practices. REQUIRED QUALIFICATIONS - Experience: - Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing arena, including deployment, trouble shooting, supporting VTCs in a dynamic environment. - Certifications: - DoD Approved 8570 Baseline Certification: Category IAT Level II - CCNA Security - CySA+ - GICSP - GSEC - Security+ CE - SSCP - CND - Computing Environment Certification - Cisco CLTECH - Cisco Certified Technician Supporting Cisco Collaboration Devices - Clearance: - Must possess Secret Clearance.