Job Listings

RESPONSIBILITIES - Directs all phases of program operations from inception through completion and serve as the Government’s principal point of contact for all technical, operational and process teams supporting the program mission - Responsible for the cost, schedule, and technical performance of the program - Serves as the program's Technical Director performing horizontal integration planning, and interface with other functional areas, ensuring that technical solutions and schedules are implemented on time, within budget and at acceptable quality levels - Participates in negotiating contract changes - Coordinate’s preparation of engineering change proposals, business plans, performance work statements and specifications, operating budgets, and financial terms/conditions of the contract - Establishes milestones and monitors adherence to master plans and schedules - Identifies program problems and implements proactive solutions in areas such as resource allocation or changing contractual specifications to mitigate risks to the program’s schedule, cost, and quality - Directs the work of technical and administrative employees in a technically complex environment - Develops and coordinates new program plans and delivery methods - Develops and coordinates program requirements with a team of several subcontractors across distinct technology areas - Develops solutions to complex problems that require the regular use of ingenuity and creativity REQUIRED QUALIFICATIONS - Active Top-Secret clearance - BS in technical field and at least 12 years of program management experience (some PM experience may originate in the military, but the candidate must have at least three years of PM experience in industry) - Demonstrated understanding of U.S. Army IT operational and technical requirements - Experience leading a large, technically complex organization - Demonstrated success and experience managing contractors in a DoD environment, working with Military and civilian leadership, while obtaining mission success and program profitability. - Must be willing to work overtime, after hours, holidays, and weekends, as necessary PREFERRED QUALIFICATIONS  - PMP certification - ITIL v4 certification - Understanding of the Army’s Department of Defense Information Network (DoDIN-A)

RESPONSIBILITIES - Installation, configuration, maintenance, and administration Enterprise ArcGIS geospatial information systems on three networks plus redundant systems at backup site to include managing and monitoring replication between servers and sites. - DoD PKI enabled front end Web server installation, configuration, and administration, as well as security vulnerability mitigation and remediation IAW DISA STIGs and various scans. - Implement DoD and local SSO security requirements, including STIG, Virus Scan, compliance scanning, HBSS, and local security policies, while maintaining system efficiency, maintainability, and supportability. - Install and configure new software as required and install software patches as they become available. - Troubleshoot, debug, and resolve software, system, network, and security related issues. - Work with software vendor technical support to overcome issues, including software, configuration, and compatibility issues with DoD compliant security environment. - Write and modify scripts in PowerShell, C#, C++, HTML, XML, JSON, and JavaScript to automate administrative processes and labor tasks, modify installed software, and provide system control and monitoring. - Develop and maintain required system documentation (as-builts, SOPs, work instructions, TTPs etc) REQUIRED QUALIFICATIONS - Active DoD Secret Clearance with TS/SCI eligibility - 8570 IAT II level certification, i.e. Security + CE - Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience.  Years of work experience may be substituted one for one with college years. - 10+ years of relevant experience - US Citizen - Experience administering applications in VMware environment - Experience with Windows Server OS and troubleshooting - Experience with ArcGIS/ESRI automation and deployments - Proactive self-starter demonstrating a positive, willing attitude and excellent oral and written communication skills. - Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. - Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context.

The CSFC Solutions Engineer would assist and support with the development, configuration, testing, and evaluation of Commercial Solutions for Classified (CSfC) solutions used to secure government customers' classified data and networks. The Engineer will work individually and as a member of a team to configure network, software, and hardware networking components and security appliances and applications to meet DoD requirements and support their installation and initialization onsite in the customers' environments.   RESPONSIBILITIES - Architecting Commercial Solutions for Classified (CSfC) compliant solutions that meet NSA, DoD, and customer requirements. - Be able to develop and modify system scripts. - Write standardized system documentation, including configuration guides, test procedures, test results, and training materials. - Provide onsite training to technical and non-technical users on the daily use, management, and troubleshooting of the solution after installation. - Support all Cross-Domain solution requirements - Collaborate with other operations departments to design approved infrastructure - Serve as the escalation contact during large outages for Tier 2 and 3 systems. - Author systems Engineering Design Packages including detailed implementation project plans and procedures. - Configures systems, software, and hardware components to meet NSA CSfC, NIAP, and DoD requirements - Performs systems design and systems integration - Designs, develops, implements, tests and maintains complex secure communications systemss - Configuring/managing PKI Certificate Authorities for CSfC solutions - Configuring Certificate Authority (ISC CertAgent/MS Windows Server/Red Hat Certificate systems) - Configuring firewalls, Intrusion Prevention/Detection systems, vpn gateways, wireless controllers from various vendors (e.g., Aruba, Cisco, Palo Alto, SonicWALL, Juniper) - Document configuration, test procedure, results, and training materials - Preparing test reports and configuration documentation according to customer standards. - Providing customer on-site training on solution daily use, management, and troubleshooting - Providing customer on-site solution installation and integration - Manage contractors and vendors during the implementation phase. - Provide tier 2 and 3 support as part of a technical team. - Identify and recommend hardware and support solutions based on research and analysis of new technologies, interfacing with customers and vendors. - Provide technical expertise to sales engineering teams during complex systems developments. - Serves as Systems Integrator for the various contracts within the DoD - Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. - Apply DoD STIGs and IAVAs - Perform special projects and other duties as assigned.   REQUIRED QUALIFICATIONS - Top Secret OR Higher OR Secret Clearance level with completed T5 investigation - 10 or more years of experience in Engineering - BA/BS =12 years, MA/MS = 10 years; - 8570 IAT II CySA+ (CompTIA Cybersecurity Analyst), GICSP (Global Industrial Cyber Security Professional), GSEC (GIAC Security Essentials), Security+ CE (CompTIA Security+ Continuing Education), CND (Certified Network Defender),  SSCP (Systems Security Certified Practitioner) - Professional Systems Certification (e.g., MCSA, Linux, etc)

The CSFC Solutions Auditor would assist and support with the development, configuration, testing, and evaluation of Commercial Solutions for Classified (CSfC) solutions used to secure government customers' classified data and networks. The Engineer will work individually and as a member of a team to configure network, software, and hardware networking components and security appliances and applications to meet DoD requirements and support their installation and initialization onsite in the customers' environments.   RESPONSIBILITIES - Coordinate with the NSA CSFC PMO on all CSFC related documents and statuses. - Prepare documents required for NSA registration (Checklist, Annex, Deviations, ConOps, etc.) - Prepare daily, weekly, and monthly reports describing the task status in accordance with task order report template. - Review, manage, control, and maintain security audit log data - Document and report security-related incidents to appropriate authorities - Perform annual assessment of NSA capability packages checklists and Cross Domain Solution registrations - Performs authorization continuous monitoring on all Risk Management Framework (RMF) packages - Evaluate an array of IT devices (e.g. Windows, RHEL, Cisco routers, switches, firewalls, etc.) for DoD compliance using SCAP Compliance checker, ACAS, Evaluate STIG, and via manual STIG check reviews - Must be proficient in navigating through the eMASS application - Provide DoD Cybersecurity analysis and risk based security recommendations for the CSfC system - Assess CSfC IAW DoDI 8500, DoDI 8510 and NISP SP 800-53 - Review, updated and/or develop NSA registration artifacts (e.g., SSP, POA&M, MOU/MOA, topology, network architecture, PPSM, policies and procedures, HW/SW lists.) for CSFC compliance. - Supports CT&E or DT&E activities of system security engineering and program protection activities. - Identify the mitigation controls for identified risks and propose additional strategies for identified vulnerabilities - Support all Cross-Domain solution requirements - Act as the Cybersecurity Subject Matter Expert - Consult in other projects when needed - Continue education and learning new and evolving technology - Perform special projects and other duties assigned   REQUIRED QUALIFICATIONS - Top Secret OR Higher OR Secret Clearance level with completed T5 investigation - 5 or more years of experience in cybersecurity - BA/BS = 5 years; AA=7 years - IAT-III DOD 8570 Certification CASP+ CE (CompTIA Advanced Security Practitioner), CCNP Security (Cisco Certified Network Professional Security), CISA (Certified Information Systems Auditor), CISSP (Certified Information Systems Security Professional) or Associate, GCED (GIAC Certified Enterprise Defender), GCIH (GIAC Certified Incident Handler), CCSP (Certified Cloud Security Professional)

The CSFC Solutions Engineer would assist and support with the development, configuration, testing, and evaluation of Commercial Solutions for Classified (CSfC) solutions used to secure government customers' classified data and networks. The Engineer will work individually and as a member of a team to configure network, software, and hardware networking components and security appliances and applications to meet DoD requirements and support their installation and initialization onsite in the customers' environments.   RESPONSIBILITIES - Architecting Commercial Solutions for Classified (CSfC) compliant solutions that meet NSA, DoD, and customer requirements. - Be able to develop and modify system scripts. - Write standardized system documentation, including configuration guides, test procedures, test results, and training materials. - Provide onsite training to technical and non-technical users on the daily use, management, and troubleshooting of the solution after installation. - Support all Cross-Domain solution requirements - Collaborate with other operations departments to design approved infrastructure - Serve as the escalation contact during large outages for Tier 2 and 3 systems. - Author network Engineering Design Packages including detailed implementation project plans and procedures. - Configures network, software, and hardware components to meet NSA CSfC, NIAP, and DoD requirements - Performs network design and systems integration - Designs, develops, implements, tests and maintains complex secure communications networks - Configuring/managing PKI Certificate Authorities for CSfC solutions - Configuring Certificate Authority (ISC CertAgent/MS Windows Server/Red Hat Certificate systems) - Configuring firewalls, Intrusion Prevention/Detection systems, vpn gateways, wireless controllers from various vendors (e.g., Aruba, Cisco, Palo Alto, SonicWALL, Juniper) - Document configuration, test procedure, results, and training materials - Preparing test reports and configuration documentation according to customer standards. - Providing customer on-site training on solution daily use, management, and troubleshooting - Providing customer on-site solution installation and integration - Manage contractors and vendors during the implementation phase. - Provide tier 2 and 3 support as part of a technical team. - Identify and recommend hardware and support solutions based on research and analysis of new technologies, interfacing with customers and vendors. - Provide technical expertise to sales engineering teams during complex network developments. - Serves as Systems Integrator for the various contracts within the DoD - Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. - Apply DoD STIGs and IAVAs - Perform special projects and other duties as assigned. REQUIRED QUALIFICATIONS - Top Secret OR Higher OR Secret Clearance level with completed T5 investigation - 2 or more years of experience in engineering  - BA/BS = 2 years; AA=5 years - IAT-II DOD 8570 Certification CySA+ (CompTIA Cybersecurity Analyst), GICSP (Global Industrial Cyber Security Professional), GSEC (GIAC Security Essentials), Security+ CE (CompTIA Security+ Continuing Education), CND (Certified Network Defender),  SSCP (Systems Security Certified Practitioner) - Professional Network certification (e.g., CCNA, etc)

  RESPONSIBILITIES The Program Manager is responsible for serving as the customers primary POC provide supervision and guidance for all contractor personnel assigned to the subject effort, supervise on-going efforts, and manage contract performance. Maintains ultimate responsibility for the quality and efficiency of the requirement to include both technical issues and businesses processes. Responsible for committing the TekSynap organization and make decisions for the organization in response to customer issues, concerns, and comments, as well as be proactive in alerting the customer to potential contractual or programmatic issues. The PM shall be readily available to respond to customer questions, concerns, and comments.   REQUIRED QUALIFICATIONS - Experience in completing, leading, or directing the work of others on projects similar to the size, scope, and complexity of the work and environment described in the Task Areas. - Managerial experience providing technical advice, organizing, planning, directing, and managing staff to ensure goals and objectives are achieved. - Experience with the management and supervision of teams comprised of technical multi- discipline employees and teaming partners/subcontractors. - Experience with risk management and problem solving. - Experience with customer service, including ability to communicate clearly with both operational teams and senior leadership. DESIRED QUALIFICATIONS - Experience managing teams working on system architectures, networks, and operations. - Basic familiarity with cyber threat intelligence/analytical processes and concepts - Four or more years professional experience within the designated area (such as TTPs, IOCs, ATT&CK, Diamond Model, etc.).

RESPONSIBILITIES The Data Collections Manager is responsible for implementing the data management strategy, ensure data is high-fidelity, and identify data gaps and redundancies. This individual will be responsible for the overall quality and consistency of data for solution as well as the general management of routine and customized reporting, data enrichment and oversight of information supporting routine and special projects. - Experience navigating, organizing, analyzing, and visualizing large amounts of data. - Basic familiarity with cyber threat intelligence/analytic processes and concepts (e.g., TTPs, IOCs, MITRE ATT&CK, Diamond Model, etc.). - Excellent problem solving and analytical skills. - Experience with modern database and information technologies. - Excellent communication skills to translate complex problems for a variety of technical and non-technical audiences as well as for senior leadership. - Experience understanding the data needs of a diverse set of stakeholders, including federal and non federal cyber threat analysts, CISO-level decision makers, service managers, and CISA-internal stakeholders (e.g., other CISA platform owners and service managers and senior leadership). - Ability to translate raw data into meaningful trend analyses, reports, and briefings. REQUIRED QUALIFICATIONS - Experience providing data management services related to the Provider offered CTI platform. - Secret Clearance - Bachelors Degree in Information Technology or similar

RESPONSIBILITIES - Act as the central communications point for all things cyber; track, communicate, and report status of DTRA CSSP systems and applications - Prepare briefing documentation to show current status of CTO tasking - Attend daily CTO meetings, and other meetings for named operations as required representing DTRA Cyber Operations in the meeting - Maintain situational awareness through daily interactions and coordination with JOC Watch Team, BSN4 Watch Team, and DTRA IT-CS IA Directives personnel - Responsible for reporting status of DTRA CSSP projects, DTRA CPCON changes, status of DTRA compliance with Tier I initiatives, and communicating requests for OPS assistance to the CSSP - Responsible for gathering pertinent data from the Morning IT Operations briefing, and disseminating this data to the CSSP Detect team, and CSSP leadership - Tracking, response, and timely reporting of requests for information (RFI), VDPs, Tippers, CTO’s, WARNORDs, TASKORDs and all applicable operation support documents, ensuring any associated tasking is completed by CSSP Watch team - Responsible for tracking and reporting of CPCON status and any relevant actions resulting from CPCON changes to CSSP leadership - Responsible for ensuring coordinated responses to Tier I RFI’s and the creation of Blue/Red reports - Employ effective web, email, and telephonic communications to clearly manage security incident response procedures as they pertain to CTO, and/or other named operations - Lead the Cyber Fusion cell; organize monthly meetings to discuss relevant Cybersecurity topics affecting DTRA and other DoD organizations - Validates that the comprehensive documentation and any operational issues affecting the CSSP team are brought to the attention of the CSSP Lead - Recommends changes to the NOSC video wall to enhance the Detect team’s ability to track data and maintain situational awareness - Oversee shift changes, ensuring communication of case/mission status occur between shifts and the timely notification to leadership during off-hours when priority events occur - Ensure that CSSP cases created and are of substantial quality to be entered properly into the SIPR case portal and subsequently distributed to JIMS - Oversee the completion of cyber products to include but not limited to: weekly case briefings, Open Source Reporting, miscellaneous internal and external reporting products as required REQUIRED QUALIFICATIONS - Professionally certified, DOD 8570 IAT II and CSSP Analyst. - Active Top Secret (TS) with eligibility for Sensitive Compartmented Information (SCI) clearance - Bachelor’s degree in Information Technology, or relevant discipline; Additional years of experience may be substituted in lieu of education - Two years in CSSP technology, knowledgeable in the mission and operational requirements of Department of Defense (DoD) - Demonstrated understanding DoD IT operational and technical requirements - Must be willing to perform shift work, work overtime, after hours, holidays, and weekends, as necessary PREFERRED QUALIFICATIONS - Master’s degree in Communications, Network Management, Telecommunications, Cybersecurity or a related field - Any Project Management Certification (e.g., CPMP, CPM, Project+, PPM, PMITS, PMP, etc.)

BOEM and BSEE are responsible for managing the nation’s offshore energy, minerals, and natural resources on the Federal Outer Continental Shelf (OCS). BSEE promotes safety, protects the environment, and conserves resources offshore through vigorous regulatory oversight and enforcement. BOEM manages the responsible exploration and development of offshore energy and marine mineral resources on the OCS. OCS production accounts for about 18 percent of domestic crude oil and four percent of domestic natural gas supply.   RESPONSIBILITIES - Create test scenarios and a test plan that will include all required information to successfully execute test events. - Create automated test scripts based on the appropriate test plans - Execute required tests after generating the necessary test data and transactions in test environments to exercise applicable data values. - Utilize static code analysis tools to eliminate known vulnerabilities during development - Provide the necessary training and instruction for business personnel to complete testing. - Identify and resolve issues identified during testing. - Track test results and defects to ensure resolution - Develops, implements, and maintains quality assurance/configuration management programs in support of a variety of software, hardware, and IT services. - Establishes standards for life cycle, documentation, development methods, testing, and maintenance. - Develops and defines major and minor characteristics of quality/configuration management (including metrics and scoring parameters) and determines requisite quality control/configuration management resources for an actual task order. - Conducts or participates in formal and informal reviews at predetermined points throughout the system life cycle. - Serves as liaison between Program Management and other functional groups to resolve issues regarding quality assurance/configuration management. - Reviews and evaluates software products and services for adherence to government directives, standards, and guidelines. - May provide task direction and guidance to less experienced team members   REQUIRED QUALIFICATIONS - 4 years of specialized experience in a functional area of expertise. - Bachelor’s degree in relevant discipline or functional area. - DOI Background Investigation, Entry on Duty  

RESPONSIBILITIES - Oversee the administration, configuration, and maintenance of Linux workstations, VMs, and supporting software. - Configure and maintain enterprise Linux administration tools such as Identity Management (IdM), Satellite, and Ansible Tower servers. - Harden systems against vulnerabilities and threats using automated tools in accordance with DISA STIGs. - Proactively recommend and implement performance and reliability improvements to systems and independently develop solutions to problems. - Train junior systems administrators and help desk technicians in best practices and day-to-day operations. - Assist in the documentation of knowledge base articles, standard operating procedures, and work instructions as needed. REQUIRED QUALIFICATIONS - Active Top-Secret Clearance with SCI eligibility - Active IAT level II Certification - Proficient with Red Hat Enterprise Linux (RHEL). - Experience with automation and configuration management tools such as Ansible. - Familiarity with enterprise management of Linux systems. - 10-12 years of work experience - Ability to work independently with minimal oversight. - Attention to detail. - Strong oral and written communication skills. DESIRED QUALIFICATIONS - Bachelor’s degree (BS) in Computer Science, Information Technology, Information Management Systems, or a related field from an accredited college or university. - Red Hat Certified Systems Administrator or equivalent certification.

RESPONSIBILITIES - Configuring, tuning, and administering HBSS systems. - Ensuring OPORD and FRAGO compliance. - Execute and monitor the progress of software deployments, upgrades, and installation of McAfee Agent, ENS Threat Prevention, ENS Firewall, DLP and other HBSS security modules to host computers. - Configure, test and deploy HBSS policies based on STIG requirements. - Utilize Experience building queries, dashboards, and reports. - Create exceptions and/or exclusions within ENS Threat Prevention policies as needed. - Provide OS level support for McAfee ePolicy Orchestrator software configuration and updates. - Troubleshoot product deployment issues on host systems. - Create, test and implement DLP policies for the data protection. - Brief leadership in regards to compliance as needed. - Work effectively independently as well as within a team environment. - Demonstrate a strong work ethic and ability and willingness to take on new challenges. REQUIRED QUALIFICATIONS - Active US DoD TOP SECRET Clearance. - 10 years of related experience . - 8570 IAT II level certification, i.e. active Security + CE. - Must have a DoD issued HBSS Certification. - Associates degree in a relevant field. - VMWare Experience. - Windows Server 2016 and 2019 Server sustainment - Linux experience. - Experience applying DISA STIGs/Security Patches. - Strong writing skills with SOP and Policy development relevant to HBSS. - Experience leading small teams.

RESPONSIBILITIES    - Update and maintain current AV/VTC deployments using Government supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases and AV/VTC unique applications.  - Provide Standard and Advanced AV/VTC Support for hardware/software configuration, troubleshooting and problem resolution Enterprise wide. Provide technical support for AV/VTC update software installation and configuration issues and provide resolution. Trouble tickets shall be input, updated and maintained using the current Remedy Help Desk software application or any subsequent Help Desk applications.   - Provide enterprise support for DLA, Information Operations at Site AV/VTC equipment, to include CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV other miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.   - Contact appropriate vendor repair personnel for warranty and/or proprietary repairs, as required. Explain and demonstrate the malfunction to the appropriate equipment/hardware vendor responding to the warranty call. Verify that the repairs made by the servicing vendor are proper and fix the problem.   - Provide subject matter expertise to onsite support technicians in the setup and deployment of AV/VTC systems to all DLA Site locations CONUS as required.   - Provide knowledge transfer to DLA Information Operations personnel in the deployment and administration of the AV/VTC system. - Provide Advanced AV/VTC Support for all Site personnel.   - Research potential impacts for upgrades and implementation of AV/VTC products currently in use including: patches, upgrades, service packs and applications. Provide recommendations to limit customer downtime.   - Provide AV/VTC Subject Matter Expertise (SME) to DLA Information Operations IT Management and DLA Headquarters.   - Respond to DLA CERT Advisories, Bulletins and Tasking, and ensure all AV/VTC equipment and transmissions are secure from vulnerabilities x Develop/generate reports to be used by the DLA Information Operations Information Assurance Office for tracking and managing of DLA CERTS.  - Prepare and brief on specific projects/findings as required by the COR. - Provide Advanced AV/VTC Support for the AV/VTC infrastructure at DLA, Information Operations.  - Provide support in the implementation and sustainment of AV/VTC throughout DLA, Information Operations. - Create or update network diagrams from an AV/VTC point of view.   - Create user job aides to facilitate setup and operation of AV/VTC sessions without administrator intervention.   - Create step by step equipment configuration guides to ensure standard equipment configurations throughout the agency.   - After hours/on-call support may be required. Coverage shall be coordinated with the COR/COTR after contract award and historically has not required more than 12 incidents per year.  - The Contractor shall work overtime hours if required by the COR/COTR. The overtime hours are required on occasion to support an increase in security related remediation’s, unforeseen hardware/software issues, workstation replacements, disposal of end of life equipment and support of overseas locations  -   REQUIRED QUALIFICATIONS - Two (2) years of progressive Information Technology (IT) experience including at least two projects in technical areas included in the Statement of Work Task Area. At least one project must have occurred within the past three (3) years. - Security / Certification Requirements: - Secret  - IAT-II Certifications (one of the following):  - Security + CE - CCNA Security - CySA+ - GICSP - GSEC - CND - SSCP - VTC Certification (one of the following) - Cisco Certified Technician: Collaboration 100-890 - CCNA

RESPONSIBILITIES The Chief Technologist Lead (CTL) is responsible for overseeing all technical aspects of the project that involves engineering development, architecture, integration and interface design analysis, installation, integration, fielding and field analysis, operations, maintenance, and testing of hardware and software. The CTL will ensure that technical planning, leading, organizing, and motivating teams of contractors and sub-contractors are being achieved to a high level of performance, technical and engineering quality. The CTL is responsible for researching, cost-justifying, recommending, and establishing current and future hardware and software architectures for all aspects of IT, from networks up through operating systems and shared software services. The CTL shall support system-level design and configuration of products including determination of hardware, operating system, and other platform specifications to meet project requirements while maintaining interoperability with existing Government network(s). The CTL shall perform a variety of network engineering tasks and activities concerned with major systems design, integration, and implementation, and shall often be called on to troubleshoot unique or complex problems.   REQUIRED QUALIFICATIONS - A minimum of a Bachelors of Science/Engineering degree in Electrical, Computer Engineering, System Engineering, Network Engineering or other related technical field. - A minimum 10 years of experience managing complex projects of a similar scope and complexity to Section C requirements. - 8570 certification (minimum Information Assurance Management (IAM) Level III). - Current/Acitve TS/SCI with Polygraph DESIRED QUALIFICATIONS - Master’s degree in engineering, computer science, or other related technical field. - Three years planning and executing local and long-haul communications. - Cisco Certified Internetwork Expert (CCIE) certification or equivalent. - Microsoft Certified Solutions Expert (MCSE) certification or equivalent. - Experience and knowledge of COOP, DR, and Alternate Operating Locations (AOL). - Experience in collaborating with counterparts in other IC and governmental organizations and at senior levels, where customers and mission areas supported. - Experience managing the development and implementation of new technology, to include the design, integration, migration of network infrastructure and services, maintenance and troubleshooting, and recommending enhancements. - 10 years of experience designing local, regional, WAN, and network systems and subsystems supporting voice, video, data, and imagery information. - 10 years of experience leading teams of network, system, and architecture engineers. - Six years of experience leading a team utilizing Agile Software Development methodologies to successfully integrate Mission Command and Processing, Exploitation, and Dissemination web services that have been certified and accredited. - Cloud Certification - Internet Protocol Engineering Professional (IPEP) - Registered Communications distribution designer (RCDD) - Certified Telecommunications Network Specialist (CTNS) - Systems Security Certified Practitioner (SSCP) - Comp TIA Advance Security Practitioner (CASP)

The Program Manager (PM) shall act as the overall lead, manager, and administrator for the contracted effort. The PM shall direct efforts of cross-competency teams, to include contractors at multiple locations, and shall serve as the primary interface and POC with Government program authorities and representatives on technical and project issues. The PM shall be responsible for regularly briefing leadership on program status and milestones. The PM shall oversee contractor personnel project operations by developing procedures, planning and  directing execution of the contractual, technical, multi-disciplinary engineering, programming, maintenance, and administrative support effort, and monitoring and reporting progress. The PM shall manage acquisition and employment of project resources and control financial and administrative aspects of the project.    REQUIRED QUALIFICATIONS - TS/SCI with Polygraph clearance - Bachelor’s degree in engineering, computer science, or other related technical field or Bachelor’s degree in a business or management-related field accompanied by experience anaging complex engineering TOs. - Six years of experience managing complex projects of a similar scope and complexity to Section C requirements and an active certification in one of the following: - Active Project Management Institute (PMI) Project Management Professional (PMP) or Program Management Professional (PgMP). - Defense Acquisition Workforce Improvement Act (DAWIA) Level III Program Management certification. -  Federal Acquisition Certification for Program and Project Managers (FAC P/PM) Level 3.   DESIRED QUALIFICATIONS It is desired that the PM has the following qualifications: - Master’s degree in engineering, computer science, or other related technical field. - 10 years of experience in a IC environment performing in a related subject area (engineering, computer science, etc.) to that of the TOR. - 10 years of experience working as a contractor Project Manager supporting Government requirements similar to the TOR. - Six years of experience leading a team utilizing Agile Software Development methodologies to successfully integrate Mission Command and Processing, Exploitation and Dissemination web services that have been certified.

RESPONSIBILITIES   The Tier 1/II service desk/desktop support position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. - Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. - Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred - Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation - Maintains required documentation of Tier 1 processes and SOPs - Deployment, configuration and troubleshooting of Windows 10 SDC - Knowledge of common protocols and basic Network Troubleshooting - Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software - Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates - Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues - Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation - Troubleshoot and configure peripheral devices, system hardware and MFDs - Support enterprise applications on Apple iOS and other mobile devices - Maintain, support and troubleshoot both classified and unclassified VTC systems - Scheduling and facilitating of all unit VTC REQUIRED QUALIFICATIONS - Active Secret clearance required - DoD 8570 IAT II certification required - 1-3 years of experience - Prior experience in a government consulting services environment is preferred

RESPONSIBILITIES - Facilitate in the new hire process and onboarding of new employees - Complete I9’s and E-Verify for all new hires - Conduct new employee orientation - Support development projects within the company - Employment Verifications - Administration of employee benefits and enrollments - Reconciliation of benefits - Respond to employee benefit inquiries and communications - Contribute, edit, and assist with the Monthly Employee Newsletter - Support employee engagement events - Maintenance of all employee HR records and data - Manage and maintain data accuracy in ADP - Assist with ADP reporting and data audits - Manages and monitors completion of performance reviews - Supports staff and managers with ADP system - Assist with corporate wide communications - Assist with HR Compliance requirements - Assist managers in the preparation and documentation of employee counseling efforts - Other duties as assigned   REQUIRED QUALIFICATIONS - 1-3 years of experience in an administrative or HR role - Relevant Bachelor’s degree desired - ADP experience desired - Must have or be able to obtain a Secret Clearance - U.S. Citizenship - Familiar with general HR procedures and policies - Competent in problem solving and multitasking, self-motivated, and follows directions well - High level of confidentiality is required for this role - Proficient with MS Office products including Outlook and SharePoint

RESPONSIBILITIES - Engage and manage strong business relationships with all customers to ensure high level of service, response, and overall success of customer-driven business and technical strategies. - Assist technical support representatives with the management of all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all assets. - Serve as lead liaison between business customers and technology development. Concentration to detail is optimal for customer satisfaction. Understand customer requirements and business objectives. - Provide proactive onsite and virtual technical consulting support to one or more offices for our government customer. - Provide strategic advice within the customers support guidelines in using technology to achieve goals. - Assist with the management of IT initiatives and collaborate with office technical staff and liaisons. - Serve as technology expert and consultant to develop and propose solutions that meet the technology and business requirements of new advisors with technical emphasis is on hardware capabilities, software requirements and systems integration. - Assist and consult with the new technology implementation. - Train support staff in new and existing IT solutions/systems when needed. Provide assistance with technical issues. - Revise existing systems and suggest improvements when needed. - Partner with other technology teams to analyze business needs, implement customer solutions and provide technical product support. REQUIRED QUALIFICATIONS - BSc/BA in computer science, IT or relevant field; MSc/MBA in business a plus - Minimum of 10+ years’ experience of IT Consulting experience. - Minimum of 8-10 years’ experience in the technology field with deep hands-on experience. - Minimum of 8-10 years’ experience of supporting technology infrastructure. - Minimum of 5 years’ experience with VMware ESX Server or VMware products. - Extensive experience as a technical consultant in an IT related filed. - Advanced knowledge of hardware and software solution, network and server maintenance. - Ability to conduct in-house training to increase end-user proficiency. - Ability to keep up with IT trends and innovation. - Detailed knowledge of Microsoft (Windows Server 2012/2016 (2019 a plus), Microsoft Exchange, Office 365 and Active Directory) - Experience in supporting and knowledge of Windows 10 and macOS. - Setup, operation and troubleshooting of TCP/IP networking thorough knowledge of desktop and business/technical support systems.  - Experience with VoIP and network security is a plus. - 5+ years of experience with troubleshooting carrier and various connectivity issues for TDM, and IP networking fundamentals, including subnetting, router login procedures and assignment of routing protocols. - Working experience with Windows and Apple products - Must be able to pass the Public Trust Background check - Must be a U.S. Citizen. DESIRED SKILLS - Excellent written and verbal communication, listening, and presentation skills. - Ability to work effectively and add value as a team member. - Strong problem-solving skills; ability to assess a problem and determine an effective course of action CERTIFICATIONS (minimum of 2 required) - CCNA - MCSA - MCSE  - VCP - Windows Server 2016/2019 certification - ACSP (Apple Certification)

RESPONSIBILITIES - Provide IT support for over 22,000 worldwide customers by diagnosing and resolving hardware and software issues. - Use remote assistance to assist customers if the customer’s PC is connected to the network. - Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3.   - Research questions using available information resources, including an IT Help Desk knowledge base. - Install, configure, troubleshoot, diagnose, and repair software. - Software support includes upgrade or reinstalling application software, utility software, and FDA procured/developed standard system software. - Remotely configure, troubleshoot, and diagnose desktop/laptop system hardware, mobile devices, and peripherals (printers, scanners, etc.).  - Technicians assist with COOP exercises and events, and provide support for virus/malware, and system administration support. - Follow existing Standard Operating Procedures (SOPs), enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed. Assist in the creation and maintenance of SOPs. They are expected to assist junior technicians with any questions they may have. REQUIRED QUALIFICATIONS    - 3 years of IT support work experience OR experience with the FDA Environment. - Possess proven excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills. - Excellent problem-solving skills and broad understanding of relationships between hardware and applications are necessary. - Proven knowledge of troubleshooting of Windows 7, Windows 10, Microsoft Office applications, iPhone and Android devices, and local and/or network printers - Required professional attitude, company focus, and strong work ethic. - Proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties. - Ability to perform shift work. - Valid U.S Driver's License - Must be able to successfully obtain a Public Trust  CERTIFICATIONS REQUIRED Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have a MOS certification must commit to being fully certified within 30 days of hire)

RESPONSIBILITIES - Manage the development of database projects and provides all activities related to the administration of computerized databases. - Evaluate and analyze functional business requirements, workflow, and existing processes and interfaces and applies business process improvement practices to re-engineer methodologies and practices consistent with sound DBMS principles and existing customer standards and planning documents. - Demonstrate expertise in designing and analyzing database management systems, encompassing a deep understanding of current operating systems software internals and proficiency in data manipulation languages. - Apply component and object-oriented concepts to develop and maintain data/information repositories for organizations utilizing information engineering principles. - Lead enterprise data and process modeling efforts, contributing to the identification and development of standardized objects that enhance organizational efficiency and data management. - Apply activity and data modeling, transaction flow analysis, internal control and risk analysis, and performance measurement techniques to develop functional specifications and logical and physical database designs. - Engage in strategic collaboration with fellow managers within the information systems to meticulously project and define long-range requirements for proficient database administration and design. Align these strategic initiatives with the overarching objectives of the organization to ensure optimal data management and functionality. - Plan and budget staff and data resources to support application developers in planning preparation, load analysis, and backup and recovery of data. - Prepare and deliver presentations on database management system concepts and applicable tradeoffs. - Ensure that proposed object definitions are clear, concise, technically correct, and represent singular concepts. - Ensure that the proposed objects are consistent with data and process models. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Design, implement, and oversee data migration strategies, ensuring seamless transition and integration of data across systems. - Assess existing data structures, identify optimization opportunities, and implement improvements for enhanced performance. - Develop and maintain data migration and integration documentation, including detailed plans and technical specifications. - Conduct data profiling and analysis to ensure data quality and integrity during migration and integration processes. - Implement and enforce data governance and security policies to safeguard sensitive information throughout the migration and integration lifecycle. - Present system designs for user approval at formal reviews. - Conduct configuration management, integrating software, interpreting software test results, and recommending solutions for unsatisfactory test results. - Direct life-cycle support, including maintenance, administration, and management. - Provide solutions to identified software problem reports. - Serve as a central point of contact to resolve end user problems and to increase end user efficiency. - Receive and respond to end user "help" requests and/or trouble reports. - Analyze whether user problems result from hardware failure/problem, network failure/problem, software failure/problem or is procedural in nature. - Provide solutions to identified software problem reports. - Report hardware/network/software problems to the appropriate organization for resolution. - Work through procedural problems with the user to successful resolution. - May serve as a system documentation librarian. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.