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RESPONSIBILITIES
- Facilitate the development of new software solutions and transition of existing solutions from monolithic structures to micro-service structure operating within hardened containers.
- Work with application development teams to refactor or create solutions that leverage the DevSecOps CI/CD pipeline and tools.
- Instruct/guide teams...
IMPLEMENTATION SUBJECT MATTER EXPERT (SME)- LEAD
- Provides expert support, analysis and research into exceptionally complex problems and processes relating to the subject matter.
- Serves as technical expert on executive-level project teams providing technical direction, interpretation, and alternatives.
- Thinks independently and demonstrates exceptional written and oral...
RESPONSIBILITIES
- Designs and develops new software products or major enhancements to existing software.
- Addresses problems of systems integration, compatibility, and multiple platforms.
- Responsible for project completion.
- Performs feasibility analysis on potential future...
RESPONSIBILITIES
- Lead projects that involve the successful management of teams composed of data processing and other information management professionals who have been involved in analysis, design, integration, testing, documenting, converting, extending, and implementing automated information and/or telecommunications systems.
- Perform day-to-day management of overall contract support operations, possibly involving multiple projects and groups...
RESPONSIBILITIES
- Serve as the project manager for a large, complex task order (or a group of task orders affecting the same system) and shall assist the Program Manager in working with the Government Contracting Officer (KO), the task order-level Task Order Managers, Government management personnel and customer agency representatives.
- Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and...
RESPONSIBILITIES
- Design, develop, and integrate new architectural cloud features tailored to DLA's fuel inventory management needs.
- Collaborate with engineering and cybersecurity teams to plan and implement secure, cloud-based strategies.
- Act as the Subject Matter Expert (SME) in executing and overseeing cloud computing strategies aligned with DLA requirements.
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RESPONSIBILITIES
- Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service.
- Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead.
- Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead.
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RESPONSIBILITIES
- Directs all phases of program operations from inception through completion and serve as the Government’s principal point of contact for all technical, operational and process teams supporting the program mission
- Responsible for the cost, schedule, and technical performance of the program
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RESPONSIBILITIES
The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to...
RESPONSIBILITIES
- Must be able to pass a full background check and/or obtain a Government clearance.
- Provide RF wireless engineering to clients. This includes a basic understanding of RF transmissions, mapping and surveying, configuration of access points, antennas and related equipment, cabling infrastructure to support WLAN systems, client wireless configurations, operations, and troubleshooting.
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RESPONSIBILITIES
- Principal Network SME for the USAF Base Infrastructure Modernization (BIM) Contract.
- Research, analyze, and recommend potential technology/performance enhancements and information system upgrades for the purpose of lifecycle sustainment/replacement, security, and operational improvements necessary to support a secure, reliable, and sustainable environment.
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RESPONSIBILITIES
- Performs day-to-day technical and management support functions of assigned projects spanning all Section 3 requirements and activities.
- Organizes, directs, and coordinates the planning and production of all activities and deliverables...
RESPONSIBILITIES
- Responsible for overall management and performance of all contract activities and task order requirements.
- Performs day-to-day technical and management support functions of assigned projects.
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RESPONSIBILITIES
- Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented.
- Open service desk tickets and ensure proper information is collected from user and recorded in service management system.
- Diagnose and resolve routine hardware and software...
RESPONSIBILITIES
End-User Support
- Provide end user support services for hardware and software.
- Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and web-based entry for...
RESPONSIBILITIES
- Assist the Intermediate Network Engineer and on-site government personnel in responding to and managing any tickets, alerts, or communications that come into the Network Operations Center.
- Install, maintain, and evaluate network systems and communications systems.
- Perform technical refresh of routers, switches, and firewall devices at...
RESPONSIBILITIES
- Ensure daily review of ServiceNow portal customer equipment requests, tasks and tickets are fulfilled in a timely manner, in accordance with DLA Asset Management policies.
- Provide daily customer and team support to facilitate both local and regional hardware requirements and requests.
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RESPONSIBILITIES
- Provide IT support for over 22,000 worldwide customers by diagnosing and resolving hardware and software issues.
- Use remote assistance to assist customers if the customer’s PC is connected to the network.
- Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3....
RESPONSIBILITIES
- The preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades for Server/Core Switches
- Understand equipment capabilities to follow fault diagnosis procedures to support effective fault resolution for Server/Core Switches
- Understand equipment capabilities to follow...
REQUIRED QUALIFICATIONS
- A minimum of ten (10) years of experience as an Enterprise Architect specializing in
network infrastructure services including a minimum of four (4) years of experience in
cloud technologies such as but not limited to Azure and AWS. Google Cloud Platform
(GCP)...