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RESPONSIBILITIES
- Responsible for overall management and performance of all contract activities and task order requirements.
- Performs day-to-day technical and management support functions of assigned projects.
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RESPONSIBILITIES
- Supports the planning, analysis, design, testing, and troubleshooting of networks or operational systems.
- Provides comprehensive technical support and/or leadership for elements such as: complex processes, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery.
- Leads and/or performs project planning, scope, control, management, tracking, or review activities.
- Support includes, but is not limited to, elements such as: research, studies, requirements/specifications definition, analysis, assessments, planning, acquisition,...
RESPONSIBILITIES
- Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented.
- Open service desk tickets and ensure proper information is collected from user and recorded in service management system.
- Diagnose and resolve routine hardware and software...
RESPONSIBILITIES
End-User Support
- Provide end user support services for hardware and software.
- Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and web-based entry for...
RESPONSIBILITIES
- Supports the planning, analysis, design, testing, and troubleshooting of networks or operational systems.
- Provides comprehensive technical support and/or leadership for elements such as: complex processes, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery.
- Leads and/or performs project planning, scope, control, management, tracking, or review activities.
- Support includes, but is not limited to, elements such as: research, studies, requirements/specifications definition, analysis, assessments, planning, acquisition,...
RESPONSIBILITIES
- Assist the Intermediate Network Engineer and on-site government personnel in responding to and managing any tickets, alerts, or communications that come into the Network Operations Center.
- Install, maintain, and evaluate network systems and communications systems.
- Perform technical refresh of routers, switches, and firewall devices at...
RESPONSIBILITIES
- Ensure daily review of ServiceNow portal customer equipment requests, tasks and tickets are fulfilled in a timely manner, in accordance with DLA Asset Management policies.
- Provide daily customer and team support to facilitate both local and regional hardware requirements and requests.
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RESPONSIBILITIES
- Provide IT support for over 22,000 worldwide customers by diagnosing and resolving hardware and software issues.
- Use remote assistance to assist customers if the customer’s PC is connected to the network.
- Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3....
RESPONSIBILITIES
- Interact and coordinate with the onsite USAISEC Project Engineers (PE) on a daily basis during surveys and installation efforts
- Ensure all daily reports, spreadsheets, and required documentation are provided to the USAISEC PE and the designated Technical Monitor (TM) in accordance with the PWS and contract CDRLs
- Conduct Survey and Installation...
RESPONSIBILITIES
- The preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades for Server/Core Switches
- Understand equipment capabilities to follow fault diagnosis procedures to support effective fault resolution for Server/Core Switches
- Understand equipment capabilities to follow...
REQUIRED QUALIFICATIONS
- A minimum of ten (10) years of experience as an Enterprise Architect specializing in
network infrastructure services including a minimum of four (4) years of experience in
cloud technologies such as but not limited to Azure and AWS. Google Cloud Platform
(GCP)...
RESPONSIBILITIES
- Lead a team of mid-level and junior telecommunications/electronics technicians to ensure project requirements are successfully executed
- Provides telecommunications enhancement designs for medium and large-scale telecommunication infrastructures
- Provides consultation in the organizing of telecommunications installations on-site
- Lead Survey and Design efforts for LAN and WLAN modernization efforts specifically focused on the telecommunications infrastructure
- Installation of network routers, switches, wireless controllers, and access...
TekSynap is seeking individuals to support the Department of Veterans Affairs TSS contract. We are looking to fill the following roles within the IT Operations and Services CLIN:
Business Process Analyst
Business Process Re-engineer
Cyber Security Engineer
TekSynap is seeking individuals to support the Department of Veterans Affairs TSS contract. We are looking to fill the following roles within the Remediation Services CLIN:
Configuration Manager
Cyber Security Engineer
Database Administrator
TekSynap is seeking individuals to support the Department of Veterans Affairs TSS contract. We are looking to fill the following roles within the Program Managment Office:
Administrative Assistant
Clerical Assistant
Configuration Manager
RESPONSIBILITIES
- Perform Risk Management Framework Steps 1-3; collection of system information; selection of required security controls; and implement the security controls as required to achieve system authorization.
- Support RMF step 4 by participating in risk assessments, and aid in the support of POAM remediation.
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RESPONSIBILITIES
- Managing the queue for an IT Service Desk made up of fully remote Tier I resources and a regionally dispersed Tier II Desktop Team
- Establishing process for monitoring productivity and performance of agents using ServiceNow dashboarding and monitoring
- Driving continuous improvement initiatives in line with federal efficiency mandates and agency performance...
RESPONSIBILITIES
- Manage and maintain complex software systems.
- Perform application software implementations and upgrades.
- Ensure high availability, security and integrity of assigned applications.
- Monitor applications, including setting alerts to maintain the stability of the...
RESPONSIBILITIES
- Manage and maintain complex software systems.
- Perform application software implementations and upgrades.
- Ensure high availability, security and integrity of assigned applications.
- Monitor applications, including setting alerts to maintain the stability of the...
RESPONSIBILITIES
- Manage and maintain complex software systems.
- Perform application software implementations and upgrades.
- Ensure high availability, security and integrity of assigned applications.
- Monitor applications, including setting alerts to maintain the stability of the...