Job Listings

RESPONSIBILITIES - Responsible for managing and coordinating all activities related to the infrastructure within the assigned node sites. - Oversee the installation, operation, maintenance, and sustaining engineering of cable infrastructure, ensuring compliance with industry standards and government regulations. - Work closely with various stakeholders, including government agencies, vendors, and internal teams, to ensure the efficient operation and optimization of the network infrastructure. - Perform installation activities related to cable trays, copper, coax, and fiber elements. - Conduct infrastructure maintenance and clean-up of Telecommunication Rooms (TRs). - Develop and implement maintenance plans for corrections and ensure compliance with industry standards. - Coordinate with Rapid Response Team for ISP events and temporary connections. - Perform fiber restoration, splicing, testing, and audit spare fibers. - Provide routine maintenance and relocation services for dark fiber infrastructure. - Maintain accurate documentation of all installation activities, surveys, permits processed, and tickets closed. - Ensure compliance with ANSI/TIA/EIA standards, BICSI guidelines, and local JSP standards. - Perform QA before equipment/installation release and report any installation discrepancies. - Strong knowledge of telecommunications infrastructure, including fiber optics, copper, and coaxial cables. - Familiarity with industry standards such as ANSI/TIA/EIA, BICSI, and JSP OSP standards. - Excellent communication and interpersonal skills, with the ability to coordinate effectively with stakeholders. - Proficiency in documentation and reporting tools/software. - Ability to work independently and manage multiple projects simultaneously.   REQUIRED QUALIFICATIONS - Experience: - 3+ years of experience in network engineering, ISP/OSP management, or a related field. - Certifications: - CompTIA Sec+ CE or another DoD Compliant Certification - Clearance: - Must possess a Top Secret/SCI clearance

RESPONSIBILITIES - Provide break/fix replacement and removal of all TACLANE devices in the JSP environment upon request for removal, incident, or Local Configuration Request (LCR). - Manage TACLANE configurations, including but not limited to key loading, interface configurations, and network settings. - Ensure compliance with NSA/CSS Commercial Solutions for Classified (CSfC) guidelines and TACLANE operational best practices. - Respond promptly to security incidents involving TACLANE devices, including unauthorized access attempts or suspected breaches. - Work with security teams to investigate incidents, implement remediation measures, and report findings to appropriate authorities. - Monitor the performance and health of TACLANE devices using monitoring tools and logs. - Identify and address performance bottlenecks or issues to optimize device performance and network throughput. - Maintain accurate documentation of TACLANE configurations, procedures, and incident reports. - Generate regular reports on TACLANE status, performance metrics, and compliance with security policies and regulations. - Provide training and knowledge transfer sessions to other team members and end-users on TACLANE operations, best practices, and security protocols. REQUIRED QUALIFICATIONS - Experience: - 5-8 years’ experience - Training: (One of the following) - GEM One Encryptor Manager Operator Training - TACLANE Encryptor Training - CBT ND-111 COMSEC Accountability & Control - NSA COMSEC Course (IAEC-2112) - Local COMSEC Management SW (LCMS) - Security Refresher Information Assurance (IA) Training - Certifications: - CompTIA Security+ CE - Computing Environment Certification: - CCNA or higher - Clearance: Must possess Top Secret/SCI clearance

RESPONSIBILITIES - Perform a variety of tasks, specifically to assist in exchanging existing wireless access points with new wireless access points in hospital/healthcare environments. - Under general direction, inventory, document, remove, replace, mount and confirm connectivity of wireless access points - Document and escalate any irregularities and challenges - Read floor plans and document access point location changes - Complete daily progress reports in a timely manner - Complete work within OSHA and the Veteran’s Administration regulations - Complete work in a manner consistent with infection control guidance provided by each location - Ensure that all tools and equipment are secure at all times - Position is 100% nationwide travel – candidate must be within commuting distance to a regional or international airport REQUIRED QUALIFICATIONS - HS Diploma or equivalent - 0-2 years’ experience in customer service installing or replacing technical components at customer sites, i.e. cable boxes, phone systems, network equipment, etc. is desired. - Must be responsible, self-motivated, service-oriented with good technical aptitude, willing to perform variable field-based assignments at client locations. - Ability to operate a lift (e.g. boom, scissor, vertical) - Cat-5 through Cat-7connectivity experience is a plus  - Basic computer skills and mobile device application usage (Email, Text Messaging, Photos) - Be familiar with MS Word and Excel applications and PDF viewers/editors (Adobe, Bluebeam) - Ability to effectively and professionally communicate with customers, co-workers and team lead - Must be able to work as part of a team with management, survey engineers, core engineers and other Technicians in a fast-paced environment. - Need to possess attention to detail, be able to multi-task and learn quickly.   - Must have or be able to pass the Veterans Administration Background Investigation - Must be able to successfully pass a drug screeing - Must complete and pass two stage TB testing - Must have a valid state driver’s license and proof of insurance  - Must be at least 21 years of age - Must reside within the continental United States - Must be willing and able to travel 80-100% - Must be willing and able to travel via plane to CONUS and OCONUS locations - U.S. Citizen COMPETENCIES - Establish Focus - Motivational Support - Develop Others - Change Management - Performance Management - Oral Communication - Written Communication - Persuasive Communication - Interpersonal Awareness - Build Relationships - Analytical Thinking - Conceptual Thinking - Strategic Thinking - Technical Expertise - Initiative - Foster Innovation - Results Oriented - Teamwork - Customer Service

RESPONSIBILITIES - You will play a crucial role in ensuring the seamless deployment and setup of Windows 11 systems for our valued customers. You will be responsible for executing the imaging process, configuring systems to meet customer requirements, and delivering a superior user experience. Your technical expertise and attention to detail will contribute to the overall success of our Windows 11 upgrade project. - Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting - Ability to operate a wide variety of system components to include hardware, software and mass storage technology - Ability to operate, under supervision, communications-computer systems, and install, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software - Requires local travel using personal vehicle, company van, cart or other motorized vehicle REQUIRED QUALIFICATIONS - One (1) year of relevant experience - Active Secret clearance with IT-II sensitivity - One of the following active IAT II or III certifications: - Security+ CE - CASP+ CE - CCNA Security - CySA+ - GICSP - GSEC - SSCP - CCNP Security - CISA - CISSP (or Associate) - GCED - GCIH - DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 - Must have the following: valid state driver's license, personal vehicle and proof of insurance

RESPONSIBILITIES - Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. - Develops and manages detailed work plans, schedules, changes to scope and milestone deadlines, project estimates, project budgets resource plans, and status reports. - Recommends and takes action to direct the analysis and solutions of problems. - Meets regularly with business and technology owners to define business and technical requirements and develop corresponding implementation plans. - Plans course of projects, including milestones, resources required, - cross-functional dependencies, use of technology and tools and document in project plan, following established project management methodology. - Proactively manages project dependencies, risks, action items and blockers. Communicates and escalates as needed. - Assists the team to remove roadblocks and manages dependencies - Manages team data, metrics and analyzes trends REQUIRED QUALIFICATIONS - 5-10 Years of experience - Active Secret (or ability to obtain TS) or Top Secret clearance - A bachelor's degree in IT, computer science, business management, or a related field. - Any relevant project management related experience. - A Project Management Professional (PMP) certification is preferred 

RESPONSIBILITIES - Perform initial discovery efforts, defining data collection requirements based on inputs needed to develop a successful migration plan - Utilize advanced data analysis techniques and benchmarks to define the future state migration plan, and the pre-migration activities necessary to close gaps - Forecast backend infrastructure needs resulting from the migration of over 20 agencies into a single architecture - Design solutions, integrate, configure, test and deploy numerous types storage and data protection technologies from EMC, NetApp, Nutanix, and others. - Optimize end-to-end system performance and migration workflows. - Conduct data captures to obtain computing performance and system configuration information. - Define migration plans that accelerate execution and minimize impact to the user community. - Establish migration plans for complex n-tier applications and services. - Gather needed data to forecast long-term capacity and performance requirements. REQUIRED QUALIFICATIONS - Experience: - 10 years of experience - Proficiency with enterprise-class storage and data protection technologies such as: storage and backup arrays, SAN switches, backup software, and storage replication technology. - Desired Qualifications: - Consulting firm experience - Strong knowledge of networking, servers, cyber, and data center facilities - Cloud Migration - Microsoft Azure Virtual Desktop (AVD) - Virtual Desktop Infrastructure (VDI) - Microsoft Intune – Endpoint Management & Software Distribution - Microsoft 356 Administration - Microsoft Power BI - Active Directory Administration - Enterprise level migration experience - Operating system rollout - Developing engineering and implementation plans - Certifications: - DoD Approved 8570 Baseline Certification: Category IAT Level II - CCNA Security - CySA+ - GICSP - GSEC - Security+ CE - SSCP - CND - Citrix Certified Enterprise Engineer Certification (CCEE) - Clearance: Must possess a Secret clearance

  RESPONSIBILITIES - Provides telecommunications enhancement designs for medium and large-scale telecommunication infrastructures - Applies knowledge of LAN/WLAN engineering and scientific principles, and computer technologies - Provide Survey and Design efforts for LAN and WLAN modernization efforts which may include various types of LAN/WLAN hardware (i.e. Aruba, Ruckus, Juniper, or Cisco) for capacity, redundancy, signal strength, and/or device placement - Generate a cost analysis based on historical data provided by the government and create a Total-vs-partial estimate to compare OEM electronics and provide a recommendation to the government - Configuration and installation of network routers, switches, wireless controllers, and access points - Implement Campus Area Network and VLANs subnet IP addressing migrations - Ensure Cybersecurity requirements are met for all installed components - Assist with Implementation Plans and other documentation as required by the PWS - Assist with developing a List of Materials for all hardware and installation materials necessary to complete the installation REQUIRED QUALIFICATIONS - BA/BS with 10 years’ experience, or HS with 15 years’ experience with relevant technical certifications - Secret Clearance required - Cisco CCNA or Juniper JNCIA certification required - IAT Level II Preferred - CCNA-Security - CySA+ ** - GICSP - GSEC - Security+ CE - CND - SSCP - 7 years’ experience with Enterprise networks - 2 years’ experience in the design and implementation of LAN/WLANs - Knowledge of RF transmissions, mapping and surveying, configuration of access points, antennas and related equipment, cabling infrastructure to support WLAN systems, client wireless configurations, operations and troubleshooting.

RESPONSIBILITIES   End-User Support - Provide end user support services for hardware and software. - Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and web-based entry for other requests and incidents. - Process request, incidents, and problems per defined Service Level Agreements (SLAs). - Provide support for technology enhancements. - Manage, monitor, track, and resolve all support request tickets and provide daily updates. - Provide a service desk call center support from 0600 – 1800 Monday – Friday. - Serve as the Tier 1 and Tier 2 point of contact for the Commission’s users’ IT needs via phone, email, and walk-up. - Maintain a searchable knowledge base of support information. - Maintain a service catalog and self-service software request system. - Provide user support via remote connectivity. - Provide basic incident evaluation, fault isolation, analysis, and troubleshooting, and resolution of issues, or escalate if required. - Develop All Hands communications for network services status, planned outages, etc, - Provide file access management and restore of lost or damaged files. - Create and maintain standard operating procedures (SOPs) for end users and end user support. - Experience in desktop application management, programming languages, common operating systems, software proficiency, technical writing, and data analysis. - Maintain the asset inventory database, perform automated and manual audits. - Provide hardware and software inventory management. Account and Identity Management - Provide full account lifecycle management using Microsoft Active Directory Domain Services. - Ensure user and computer account attributes and directory information is up to date. Endpoint Management and Support - Ensure stock of imagined devices are ready for rapid deployment. - Maintain a standard workstation baseline configuration image per approved USITC secure configuration standards. - Ensure workstation deployments follow a defined checklist prior to production deployment ensuring systems are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed. - Use remote diagnosis and tools to resolve incidents. - Provide technical support for client endpoints: incident analysis, fault isolation troubleshooting, and remedial/restoration actions after escalation to resolve tickets. - Maintain and enforce a software whitelist containing approved software titles and versions. - Resolve basic issues to printers, copiers, faxes, and multifunction devices. - Coordinate with external contractors for assets under warranty. - Perform software installations using automated remote deployment mechanisms. - Provide software/application training as needed. - Provide support for Mobile Device Management (MDM) software. - Provide support for Unified Communications as a Service (UCaaS) devices. Vulnerability Management - Subscribe to and monitor for patch releases for all items on the software whitelist. - Provide vulnerability resolution and remediation services for the operating system and applications installed on client endpoint devices. - Provide Microsoft desktop whitelisting support for all USITC software. - Maintain approved software for desktops, ticketing solution, printers. - Ensure software is patched to current levels before deployment. - Provide virus scanning and remediation services for client endpoints. - Ensure endpoint devices and network printers are fully patched and that anti-virus software is up to date.   REQUIRED QUALIFICATIONS - 4+ years of experience in a Tier 2 or equivalent technical support role. - Proficient in using ServiceNow for incident and problem management. - Strong analytical and critical thinking skills - Excellent verbal and written communication skills - High school diploma - Proficiency with word processing, spreadsheets, databases, and other Office Suite applications - US Citizen - Active Secret Clearance - Preferred: - ITIL Foundation knowledge (certification preferred). - Experience with automated patch management tools. - Basic scripting or programming skills. - Technical certification, or HDI Certification

RESPONSIBILITIES - Configuration Management Specialist / Configuration Management Specialist III - Documentation and monitoring of procured licenses/certificates (HQ/TO1) Hardware, component devices, and software; manage Configuration Management System; coordinate, review and maintain system and enclave drawings library (6 badge). The Configuration Management Specialist will be responsible for the receipt, issue, management, and renewal tracking of the 45,435 licenses requested under this proposal.  REQUIRED QUALIFICATIONS - Minimum of a Secret celarance. - 5 years of related experience. - Experience with Flexera software

  RESPONSIBILITIES - Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. - Ability to efficiently manage and prioritize a workload of assigned tickets. - Ability to communicate effectively with peers and leadership in a team-focused environment. - Ability to seamlessly transition from daily operations to project actions, and vice-versa. - Ability to receive and accurately follow guidance and SOP’s provided by contract and government leadership. - Ability to adapt to new situations and policies in the ever-developing technical world. - Ability to operate a wide variety of system components to include hardware, software, and mass storage technology. - Ability to operate, under supervision, communications-computer systems, and insall, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software. - Requires local travel using personal vehicle, company van, cart or other motorized vehicle. REQUIRED QUALIFICATIONS - One (1) year of relevant experience - Active Secret clearance with IT-II sensitivity - One of the following active IAT II or III certifications: - Security+ CE - CASP+ CE - CCNA Security - CySA+ - GICSP - GSEC - SSCP - CCNP Security - CISA - CISSP (or Associate) - GCED - GCIH - DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 - Must have the following: valid state driver's license, personal vehicle and proof of insurance

RESPONSIBILITIES - Utilize existing systems or provide approved interfaces to monitor the operational state and performance of circuits, network equipment, and systems. - Responsible for performing circuit activation, upgrades, & deactivations related to telecommunications service orders. - Responsible for the design and delivery of secure voice, video, and data communications networks. Also responsible for the timely updating of related Circuit and configuration management tools such as Mission Assurance Decision Support System (MADSS) and local Circuit Activation database. - Maintain comprehensive documentation including locations, MAC addresses, serial numbers, warranty information, and deployment details. - Activate, change, upgrade, deactivate trunks, links, and circuits in accordance with DISA TSOs or regulatory guidance as directed by higher levels of control and submits applicable reports to include delayed service, exception, and in‐effect reports. - Provide site survey and related data for various projects involving installation of outside plant for media connections, connectivity on and off the Pentagon reservation, and outlying/remote dedicated Circuits. - Provide circuit activations, modifications, upgrades, or deactivations to accommodate customers’ voice, video, and data requirements. - Perform necessary corrective maintenance actions to restore failed circuits or services back to operational status. - Perform Test and Acceptance on all trunks, links, circuits, and equipment using assigned parameter codes.  - Maintain system diagrams for all links, trunks, circuits, and systems in the TCFs and the servicing facilities.  - Ensure equipment, cables, patch bays, or other circuit access points are labeled appropriately. - Coordinate the installation of government circuits with the Defense Information Systems Agency, local users, and associated commercial vendors.  - Must have the ability to work independently and on multiple tasks simultaneously, ability to pay attention to details and documentation, strong organizational skills. - Experience with BICSI installation regulations and standards   REQUIRED QUALIFICATIONS - Experience: - 5+ years’ related experience - Certifications: - CompTIA Security+ CE - Computing Environment Certification: - CCNA or CCNA Collaboration - Clearance: Must possess Top Secret/SCI clearance

RESPONSIBILITIES - Develop and maintain a comprehensive training program in accordance with DISAC 310-70-1, tailored to the specific requirements of technical control facility operations. - Develop a training plan and schedule for all personnel, ensuring coverage of key technical areas and compliance with contract requirements. - Provide hands-on training on troubleshooting circuits configured in the Tech Control training lab to simulate operational environments. - Configure and maintain the Tech Control training lab with equipment simulating actual tech control equipment, trunks, and circuits. - Conduct weekly in-person training classes for initial station qualification and periodic classes thereafter to maintain training currency. Training must include hands-on training on troubleshooting circuits configured in the Tech Control training lab to simulate operational circuits. - Monitor and maintain training records for all personnel. - Stay updated on advancements in telecommunications technology and incorporate relevant changes into training programs. - Collaborate with other departments to ensure training programs align with organizational goals and objectives. - Experience with BICSI installation regulations and standards. REQUIRED QUALIFICATIONS - Experience: - 5+ years of experience in Technical Control Facility Operations or a closely related field - Certifications: - CompTIA Security+ CE - Computing Environment Certification: - CCNA or CCNA Collaboration - Clearance: Must possess Top Secret/SCI clearance

RESPONSIBILITIES - Provide circuit restoration, fault isolation, and status reporting services in accordance with DISAC policies and procedures. - Conduct circuit engineering, system engineering, Quality Control (QC), testing, trend analysis, and performance monitoring. - Ensure compliance with DISA regulations and local JSP policies. - Prepare and review all work products for technical and grammatical correctness. - Update and maintain Documentation Style Guides and templates. - Receive, log, track, and resolve trouble tickets from various sources. - Implement and enforce quality control measures in accordance with DISAC and local JSP policies to ensure adherence to operational procedures and standards. - Conduct regular audits and inspections of circuit engineering, system engineering, and maintenance activities to verify compliance with established protocols and specifications. - Develop and maintain a robust QC testing program to evaluate equipment performance, identify faults, and ensure optimal functionality of telecommunications networks. - Analyze trend data and performance metrics to identify areas for improvement and implement corrective actions as necessary. - Collaborate with stakeholders to address customer feedback and resolve issues related to service quality or performance. - Monitor and track circuit restoration and fault isolation activities to ensure timely response and resolution of service disruptions. - Review documentation, reports, and incident logs to verify accuracy, completeness, and alignment with regulatory requirements. - Provide training and guidance to personnel on QC procedures, standards, and best practices to promote a culture of quality excellence within the technical control facility. - Maintain documentation of QC processes, findings, and corrective actions taken for internal records and compliance purposes. - Serve as a point of contact for QC-related inquiries, audits, or assessments conducted by regulatory agencies or external stakeholders. - Experience with BICSI installation regulations and standards. REQUIRED QUALIFICATIONS - Experience: - 3-5 years of relevant experience - Certifications: - CompTIA Security+ CE - Computing Environment Certification: - CCNA or CCNA Collaboration - Clearance: Must possess Top Secret/SCI clearance

RESPONSIBILITIES - Provide round-the-clock support and monitoring of technical control operations, responding to trouble tickets, inquiries, and service requests from customers, DISA, and JSP service desks. - Maintain COMSEC integrity for both PPTCFs including COMSEC inventories, keying material (KEYMAT) loading, and destruction in compliance with DoD standards. - Generate regular reports and metrics on CAB performance, ticket resolution rates, customer satisfaction scores, and other key performance indicators, providing insights and recommendations for continuous improvement initiatives. - Monitor and maintain the functionality of TCF equipment, including communication lines, cryptographic devices, and control systems. - Ensure secure and uninterrupted data transmission within the facility. - Respond to alarms and troubleshoot technical issues within the TCF environment. - Conduct routine preventive maintenance checks on equipment to identify and address potential problems. - Implement and adhere to strict security protocols for handling classified information within the TCF. - Maintain accurate and up-to-date logs of system activity and security incidents. - Assist with security inspections and audits of the TCF. - Install, configure, and maintain network hardware and software within the TCF. - Provide technical support to users accessing the TCF systems. - Assist with implementing new technologies and procedures within the TCF environment. - Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits. - Provide comprehensive technical support and maintenance services to the Pentagon Primary Technical Control Facility (PPTCF), Pentagon Alternate Technical Control Facility (PATCF), and Mark Center. - Experience with BICSI installation regulations and standards. REQUIRED QUALIFICATIONS - Experience: - 2-5 years’ experience - Certifications: - CompTIA Security+ CE - Computing Environment Certification: - CCNA or CCNA Collaboration - Clearance: Must possess Top Secret/SCI clearance

RESPONSIBILITIES   - Assist in designing all new developments in VMWare to ESXi Host - Support the design and impact of all new deployments in support of VMware Horizon on-premises VDI - Coordinate with internal and external agencies to ensure interoperability - Assist in leading the development and implementation of senior management and customer O&M and future need requirements into detailed technical solutions - Support aspects of Systems Engineering and integration activities for systems managed by RVI  - Provide systems engineering documentation in support of new and existing systems - Provide technical planning to support new and existing systems, with specific guidance and direction by the government, on how to execute a requirement-based project - Support lifecycle engineering to identify and manage requirements for systems managed by RVI to include sustainment, technology evolution and system disposal - Identify Risks and analyze the uncertainties and develop plans to reduce the likelihood and consequences of those uncertainties  - Create and maintain system engineering documents such as the System Engineering Plans (SEP) for the overall systems engineering, SSDDs, IDDs, and Requirements Verification Traceability Matrix (RVTM) of designated systems within the PRS Enterprise - Ensure documents and drawings are compliant with standards for system engineering reference models – such as the Department of Defense Architectural Framework (DoDAF) as they apply to the implementation and specification of system engineering processes - Proven experience as a VMware Engineer or in a similar role, with a deep understanding of VMware virtualization technologies (vSphere, ESXi, vCenter Server). - Understand snapshot, cloning and vMotion. - Ample experience with VMs and application migrations in general. REQUIRED QUALIFICATIONS - Active Secret clearance  - Active IAT Level II Certification - 7 Years of relevant experience - Experience with VMware Horizon and knowledge of VDI - Must have familiarity with the following: - DNS - DHCP - Active Directory w/smartcard logins - GPO - Powershell - ePO/HBSS/McAfee - SQL Server - SCCM - WSUS - Hyper-V - MS Failover Cluster DESIRED QUALIFICATIONS - VMware certifications (such as VCP, VCAP, VCIX) are highly desirable. - MCSE certification. - Experience with vRealize tools such as vROPs, VRNI, HCX, and vCloud. - Expertise with metro or stretched cluster, VMware vSAN, in a standalone cluster as well as the stretched cluster and data replications. - Expertise with VMware affinity rules, High availability, and DRS as well as host patching and upgrades. - Good understanding of stretched cluster networking requirements, VMware and network ports and protocol, vSAN policies, VMware vCenter 7 and ESXi 7, and security requirements, ESXi 7 STIG and certificates requirements. - Understanding of data deduplication, compression and encryption, witness site and its rule, and nested nodes. - Proficiency in troubleshooting VMware-related issues, analyzing logs, and diagnosing performance problems. - ITSM knowledge and experience, particularly with Remedy.

RESPONSIBILITIES - Provide Splunk Engineer Expertise for the Operations and Maintenance of Splunk Enterprise, Splunk Enterprise Security; Splunk IT Service Intelligence for a DoD organization - Splunk Team Responsibilities include: - Splunk System Administration - New Solution design and implementation - Red Hat system configuration - Security Analytics - Splunk System reports and visualization development - Update and maintenance of technical documentation and diagrams - Splunk System functional assessments and operations and performance testing - Splunk System consulting and user training, - Splunk System Tier-III support services - Development of Splunk system technical documentation and SOPs - Splunk Architecture analysis and improvement, including fault tolerance and/or high availability - Splunk Architecture improvement roadmap development - Continuity of Business and Disaster Recovery design analysis and improvement implementation for the Splunk Architecture - Installation, configuration, management, and optimization of Splunk software - Monitoring and optimization of Splunk Architecture performance - Analysis and improvement of configuration of data collection and data mapping - Analysis, improvement, and implementation of backup strategy for the Splunk Architecture   REQUIRED QUALIFICATIONS ·      4+ years of relevant experience ·        Top Secret Clearance with SCI eligibility ·        Active IAT Level II certification or IAM Level I or IASAE Level I certification ·        Splunk Enterprise Certified Admin or Splunk Architect certification required

RESPONSIBILITIES   End-User Support - Provide end user support services for hardware and software. - Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and web-based entry for other requests and incidents. - Process request, incidents, and problems per defined Service Level Agreements (SLAs). - Provide support for technology enhancements. - Manage, monitor, track, and resolve all support request tickets and provide daily updates. - Provide a service desk call center support from 0600 – 1800 Monday – Friday. - Serve as the Tier 1 and Tier 2 point of contact for the Commission’s users’ IT needs via phone, email, and walk-up. - Maintain a searchable knowledge base of support information. - Maintain a service catalog and self-service software request system. - Provide user support via remote connectivity. - Provide basic incident evaluation, fault isolation, analysis, and troubleshooting, and resolution of issues, or escalate if required. - Develop All Hands communications for network services status, planned outages, etc, - Provide file access management and restore of lost or damaged files. - Create and maintain standard operating procedures (SOPs) for end users and end user support. - Experience in desktop application management, programming languages, common operating systems, software proficiency, technical writing, and data analysis. - Maintain the asset inventory database, perform automated and manual audits. - Provide hardware and software inventory management. Account and Identity Management - Provide full account lifecycle management using Microsoft Active Directory Domain Services. - Ensure user and computer account attributes and directory information is up to date. Endpoint Management and Support - Ensure stock of imagined devices are ready for rapid deployment. - Maintain a standard workstation baseline configuration image per approved USITC secure configuration standards. - Ensure workstation deployments follow a defined checklist prior to production deployment ensuring systems are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed. - Use remote diagnosis and tools to resolve incidents. - Provide technical support for client endpoints: incident analysis, fault isolation troubleshooting, and remedial/restoration actions after escalation to resolve tickets. - Maintain and enforce a software whitelist containing approved software titles and versions. - Resolve basic issues to printers, copiers, faxes, and multifunction devices. - Coordinate with external contractors for assets under warranty. - Perform software installations using automated remote deployment mechanisms. - Provide software/application training as needed. - Provide support for Mobile Device Management (MDM) software. - Provide support for Unified Communications as a Service (UCaaS) devices. Vulnerability Management - Subscribe to and monitor for patch releases for all items on the software whitelist. - Provide vulnerability resolution and remediation services for the operating system and applications installed on client endpoint devices. - Provide Microsoft desktop whitelisting support for all USITC software. - Maintain approved software for desktops, ticketing solution, printers. - Ensure software is patched to current levels before deployment. - Provide virus scanning and remediation services for client endpoints. - Ensure endpoint devices and network printers are fully patched and that anti-virus software is up to date.   REQUIRED QUALIFICATIONS - 4+ years of experience in a Tier 2 or equivalent technical support role. - Proficient in using ServiceNow for incident and problem management. - Strong analytical and critical thinking skills - Excellent verbal and written communication skills - High school diploma - Proficiency with word processing, spreadsheets, databases, and other Office Suite applications - US Citizen - Active Secret Clearance - Preferred: - ITIL Foundation knowledge (certification preferred). - Experience with automated patch management tools. - Basic scripting or programming skills. - Technical certification, or HDI Certification

RESPONSIBILITIES - Support the overall telecommunication system configuration management using the Government-provided network infrastructure and management tools, particularly the NetPlus system. - Ensure the maintenance and accessibility of the NetPlus infrastructure, generate standard and custom reports, and collaborate with various stakeholders to ensure the smooth operation of the telecommunication systems. - Maintain and administer the NetPlus infrastructure, ensuring continuous accessibility and performance. - Conduct server patching and ensure the system's compliance with security standards. - Generate standard reports to include Line counts, Circuit counts, and Usage reports. - Support overall telecommunication system configuration management using NetPlus. - Ensure proper configuration of the NetPlus system to collect Call Detail Reporting information accurately. - Maintain documentation related to the NetPlus system, including system manuals and software updates. - Provide technical support for any issues related to the NetPlus system. - Previous experience in administering and maintaining network infrastructure, preferably with experience in telecommunication systems. - Proficiency in using network management tools, particularly NetPlus. REQUIRED QUALIFICATIONS - Experience: - 3+ years in networking and system administration. - Certifications: - Netplus - CompTIA Network + - Clearance: - Must possess a Secret clearance

RESPONSIBILITIES - Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies. - Involves implementing preventive maintenance programs, monitoring system performance, troubleshooting incidents, and collaborating with stakeholders to meet operational objectives. - Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements. - Continuously monitor voice systems' performance, report on performance, and take corrective actions. - Respond to customer incident tickets promptly and restore systems and services to full operational capability. - Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards. - Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems. - Ensure system and subsystem operation meets specified performance requirements. - Develop and execute test plans for voice services, ensuring industry standards compliance. - Proven experience in operating and maintaining VoIP and VoSIP systems. - Experience with troubleshooting and resolving voice infrastructure incidents. - Experience working with Cisco Unified Communications Manager (CUCM).   REQUIRED QUALIFICATIONS - Experience: - 3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems. - Certifications: - Cisco Certified Network Associate (CCNA) Collaboration - Cisco Certified Network Professional (CCNP) Collaboration - Clearance: - Must possess a Secret clearance

RESPONSIBILITIES - Responsible for overseeing the operation, maintenance, and support of the Mission Assurance Decision Support System (MADSS) in accordance with DISAC regulations and local JSP policies. - Ensure the availability, reliability, and security of telecommunications network services, including secure and non-secure voice, data, optical, and digital message traffic services. - Conduct real-time and predictive assessments on operational impacts due to disruptions on the DODIN and its supporting infrastructure. - Input critical and non-critical circuits into the MADSS database. - Provide designated on-site MADSS support during normal JSP workdays. - Attend MADSS-related Technical Working Groups (TWGs) via teleconference. - Prepare and submit monthly reports detailing MADSS activities, including circuit status, trend analysis, trouble ticket status, and completion reports. - Establish and maintain a trend analysis program on all circuits, trunks, links, and systems. - Institute and maintain a Training Program in accordance with DISAC standards. - Ensure compliance with DISAC regulations and guidelines for circuit installations and maintenance. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Strong understanding of network operations, security protocols, and compliance requirements. REQUIRED QUALIFICATIONS - Experience: - 5+ years of relevant experience in network administration, telecommunications, or a related field. - Certifications: - CompTIA Security + CE - Clearance: - Must possess a Top Secret/SCI clearance