Job Listings

RESPONSIBILITIES - Create, maintain, and update ZTA Cloud Lab Architectural Diagrams reflecting improvements, vulnerabilities, and patches. - Provide Monthly Status Reports detailing the progress of ZTA Cloud lab tests and evaluations. - Develop and maintain a simulated, multifaceted ZTA Testing & Evaluation (T&E) environment in the commercial cloud. - Perform standard lab maintenance, including patching, configuration management, and software updates. - Evaluate new and existing cloud technologies supporting ZTA. - Provide Authorization and Accreditation (A&A) support in accordance with DoD regulations and the RMF process. - Develop and maintain cloud test environments, optimizing utilization of cloud-native services and features for the ongoing development and maintenance of the Cloud lab. - Create cloud-specific use-cases for Zero Trust Architecture (ZTA), integrating them into functional requirements and testing processes. - Manage Cloud requirements analysis, conceptual design, detailed design, and implementation of a cloud project. - Strong understanding of Cloud information flows and process architecture necessary for implementation of cloud security. - Use information technology to plan, prepare, and execute cloud related security tasks. - Prepare and review Cloud security architecture. - Apply knowledge of Cloud security requirements, documentation, and risk mitigation strategies. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Provide strategic leadership in the development and implementation of Zero Trust Architecture (ZTA) principles and security controls. - Oversee the development of comprehensive ZTA architecture documentations, emphasizing adherence to reference design and security controls. - Assist the Information System Security Manager (ISSM) in obtaining and retaining Authority to Operate (ATO) for all instances. - Maintain a robust accreditation and authorization process for the ZTA mission, with a focus on Engineering Development activities. - Ensure the Information System Security Officer (ISSO) follows the Risk Management Framework (RMF). - Develop and test Zero Trust Software. - Ensure adherence to security controls, policies, and documentation throughout the software development life cycle. - Develop ZTA architecture documentations pertaining to security controls - Maintain the custom created software and applications. - Ensure software adheres to government policies. - Take a lead role in managing and mitigating cybersecurity incidents and vulnerabilities. - Ensure software is following Government requirements.   REQUIRED QUALIFICATIONS - Clearance: - Must possess Secret Clearance. - Years of Experience: - 5 - 7 years of experience

RESPONSIBILITIES - Collaborate with development and operations teams to integrate security practices seamlessly into the DevOps pipeline. - Implement security automation tools within the CI/CD pipeline to identify and mitigate security vulnerabilities early in the development lifecycle. - Conduct regular security code reviews to identify and address vulnerabilities in application code. - Contribute to ongoing process improvement initiatives, ensuring that security practices evolve alongside changes in technology and industry best practices. - Collaborate with the ISSO to implement and maintain RMF-compliant security controls throughout the ZTA mission lifecycle, including engineering development, cloud lab support, and software development for agency and mission partner use. - Perform conceptual design, detailed design, code, and unit test of critical IT programs within a subsystem or system-of-systems. - Support integration testing of programs within a subsystem or system-of-systems. - Support design and development of databases. - Generate Interface Control Documents (ICDs), documenting the interfaces between programs. - Support the development of Acceptance Test Plan and Procedure documents. - Require knowledge of the principles, methods, and techniques used in software engineering and applications and systems development. - Participate in all phases of software development and engineering, including system design, analysis, and modeling at a highly technical level. - Perform software and information engineering, including full life cycle application systems design and development. - Work from specifications to develop and modify operating software programming applications. - Design, code, test, debug, and document programs. - Assist in the definition of limited design specifications and parameters. - Resolve hardware and software compatibility and interface design considerations. - Assist in the analysis of system architecture requirements, performs requirements acquisitions and definition and data analysis, and may customize purchased applications. - Perform technical and subject matter research on emerging technologies to determine impacts on application executions. - Perform system modeling. - Write, modify, and maintain technical documentation and specifications such as user manuals, system documentation, and training materials. - Perform integration testing and support of various computer operating and/or network systems. - Troubleshoot and provide customer support for system engineering and software issues. - Perform database analysis, design, implementation, and testing. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Develop and maintain UI using modern web development technologies (e.g. HTML5). - Develop and maintain the client-side of applications using technologies such as CSS, JavaScript, and C#. - Write server-side code powering the application features as well as creating databases and content management systems. - Develop Application Programming Interfaces (API) to support ZTA software and capability integration. - Analyze the project requirements along with the government to see the complete picture to identify any difficulties users could face and effectively solve them through design (e.g. User interface (UI) / User experience (UX). - Perform conceptual design, detailed design, code, and unit test of critical IT programs within a subsystem or system-of-systems. - Support integration testing of programs within a subsystem or system-of-systems. - Support design and development of databases. - Generated Interface Control Documents (ICDs), documenting the interfaces between programs. - Support the development of Acceptance Test Plan and Procedure documents. - Require knowledge of the principles, methods, and techniques used in software engineering and applications and systems development. - Participate in all phases of software development and engineering, including system design, analysis, and modeling at a highly technical level. - Perform software and information engineering, including full life cycle application systems design and development. - Work from specifications to develop and modify operating software programming applications. - Design, code, test, debug, and document programs. - Assist in the definition of limited design specifications and parameters. - Resolve hardware and software compatibility and interface design considerations. - Assist in the analysis of system architecture requirements, performs requirements acquisitions and definition and data analysis, and may customize purchased applications. - Perform technical and subject matter research on emerging technologies to determine impacts on application executions. - Perform system modeling. - Write, modify, and maintain technical documentation and specifications such as user manuals, system documentation, and training materials. - Perform integration testing and support of various computer operating and/or network systems. - Troubleshoot and provide customer support for system engineering and software issues. - Perform database analysis, design, implementation, and testing. REQUIRED QUALIFICATIONS - Experience: - Three (3) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Establish system information in the development of enterprise-wide or large-scale information systems. - Work with other technical disciplines, such as functional analysts, business process reengineering specialists, and software and systems engineers, as applicable. - Design architecture to include the software, hardware, and communications to support the total requirements, as well as provide for present and future cross functional requirements and interfaces. - Develop and maintain UI using modern web development technologies. - Write server-side code, contribute to the full software development life cycle. - Collaborate with cross-functional teams to define, design, and ship new features. - Participate in system architecture design and code reviews. - Troubleshoot, debug, and optimize application performance. - Contribute to the documentation of software design, coding, and testing activities. - Ensure code quality through unit testing, code reviews, and continuous integration. - Familiar with emerging requirements for GOTS/COTS components and Web-based technology. - Evaluate, analytically and systematically, problems of workflows, organization, and planning, and develops appropriate corrective action. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Facilitate and lead Agile/Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. - Collaborate with the product owner and development team to prioritize and deliver user stories, ensuring alignment with project goals and objectives. - Foster a culture of continuous improvement and Agile best practices within the development team. - Coordinate and manage the Zero Trust Architectural Software Development and Sustainment tasks according to Agile principles. - Ensure adherence to the industry Software Development Life Cycle (SDLC) and government policies. - Oversee the development and testing of Zero Trust Software, providing in-depth demonstrations as needed. - Collaborate with stakeholders to gather requirements and provide feedback on software capabilities, process improvement, and policy enhancement. - Work closely with the development team in the creation and maintenance of UI/UE using modern web development technologies (e.g., HTML5, CSS, JavaScript, C#). - Develop Application Programming Interfaces (APIs) to support ZTA software and capability integration. - Collaborate with the team to design, code, test, debug, and document software components. - Develop high-level system design diagrams and architectures, encompassing software, hardware, and communications to meet present and future cross-functional requirements. - Act as a bridge between the development team and other stakeholders, ensuring effective communication and collaboration. - Work closely with government counterparts to understand project requirements and address any challenges users may face through effective UI/UX design. REQUIRED QUALIFICATIONS - Experience: - Three (3) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Create and maintain a baseline testing schedule integrated into the Government’s Integrated Master Schedule (IMS). - Design and maintain Cloud test environments, maximizing the use of cloud native services and features. - Conduct various tests including functional, performance, regression, user acceptance, security testing, and assessment and implementation testing. - Coordinate and perform integration Test and Evaluation (T&E) by generating test plans and objectives. - Develop Cloud-specific use-cases for Zero Trust Architecture (ZTA) in functional requirements and testing. - Provide Monthly Status Reports documenting the progress of ZTA Cloud lab tests and evaluations. - Collaborate in the development, maintenance, and enhancement of ZTA Cloud Lab Architectural Diagrams by promptly addressing vulnerabilities through thorough testing and patching processes. - Develop and test Zero Trust Software, ensuring compliance with government policies and requirements. - Examine project specifications to pinpoint potential user challenges and devise robust solutions for UI/UX optimization. - Evaluate, recommend, and implement automated test tools and strategies. - Design, implement, and conduct test and evaluation procedures to ensure system requirements are met. -  Direct and/or participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection. REQUIRED QUALIFICATIONS - Experience: - Three (3) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Develop comprehensive Zero Trust (ZT) architecture documentations, including reference designs, security controls, and technology implementation considerations. - Create white papers as requested by the Government, aligning with mission needs. - Collaborate with agency stakeholders to identify and consolidate requirements for ZTA. - Implement appropriate requirement language for final approval, ensuring alignment with ZTA goals. - Assess technology capabilities against ZTA, DoDIN, and STIG requirements, providing reports and briefings to the ZTA program office. - Leverage knowledge of DoDIN, ZTA Requirements, and Technical Evaluations to develop ZTA reference architectures and security models. - Evaluate solutions for feasibility and scalability for enterprise consumption. - Support the ISSO in the Risk Management Framework (RMF) process and cybersecurity documentation. - Create, maintain, and update ZTA Cloud Lab Architectural Diagrams reflecting improvements and vulnerabilities. - Provide monthly progress reports on ZTA Cloud lab tests and evaluations. - Create high-level system design diagrams and contribute to program design, coding, testing, debugging, and documentation. - Perform A&A technical writing tasks in support of DoD authorization and accreditation requirements, adhering to DoD regulations and the RMF process. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Develop ZTA architecture documentation, including reference designs, security controls, and technology implementations. - Prepare white papers based on mission needs and government requirements. - Collaborate with agency stakeholders to identify and consolidate ZTA requirements. - Support integration efforts, provide reports, briefings, and demonstrations to the ZTA program office. - Leverage knowledge of DoDIN, ZTA requirements, and technical evaluations to develop reference architectures and security models. - Create, maintain, and update ZTA Cloud Lab Architectural Diagrams. - Document progress of ZTA Cloud lab tests and evaluations in Monthly Status Reports. - Develop Zero Trust (ZT) architecture documentations to include adoption of architectural and reference design, security controls and technologies along with implementation considerations. - Perform A&A technical writing tasks in support of DoD authorization and accreditation requirements, adhering to DoD regulations and the RMF process. REQUIRED QUALIFICATIONS - Working Experience with Microsoft Visio - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Implement and maintain robust version control practices for all ZTA designs, documents, codes, and other artifacts, ensuring traceability, accountability, and the ability to roll back changes when necessary. - Enforce configuration management practices across all lab activities, including patching, software updates, and configuration changes. - Apply configuration management principles to design configurations, ensuring that changes to ZTA reference architectures, security models, and other design elements are systematically documented, version-controlled, and aligned with the overall lab environment. - Develop and provide inputs to the monthly progress reports for configuration management, change management, and quality assurance. - Establish and maintain a centralized Configuration Management Database (CMDB) to track and manage lab assets, configurations, and relationships. - Document and manage ZTA Strategy documentation, ensuring it aligns with the overall lab configuration and is consistently updated to reflect the evolving ZTA principles and strategies. - Develop, document, and maintain ZTA Implementation Plans, detailing the steps, timelines, and dependencies required to deploy and integrate ZTA components within the lab environment. - Design and execute a comprehensive testing framework encompassing functional testing, performance testing, regression testing, user acceptance testing, security testing, and assessment as well as implementation testing. - Perform standard lab maintenance such as patching and configuration management. REQUIRED QUALIFICATIONS - Experience: - Three (3) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Apply expertise in Zero Trust architecture principles, reference architecture, strategy, and holistic ZT concepts. - Work with agency stakeholders to identify and consolidate requirements for the implementation and integration of technologies supporting ZTA. - Implement appropriate requirement language and seek approval for finalized requirements. - Develop evaluation criteria considering ZTA requirements, DoDIN integration, STIG requirements, and scalability for mission needs. - Provide reports, briefings, or demonstrations to the ZTA program office. - Leverage existing knowledge to develop ZTA reference architectures and security models. - Evaluate solutions for feasibility and scalability for enterprise consumption. - Support the ISSO in implementing the Risk Management Framework (RMF) and maintaining accreditation documentation. - Appoint a member as the ZTA ISSO and ensure processes for reporting cybersecurity events are in place. - Develop a baseline testing schedule integrated into the Government’s Integrated Master Schedule (IMS). - Develop Cloud-specific use-cases for functional requirements and testing. - Create, maintain, and update ZTA Cloud Lab Architectural Diagrams as technologies improve. - Provide monthly status reports documenting the progress of ZTA Cloud lab tests and evaluations. - Apply process improvement and reengineering methodologies and principles of best practices to conduct process modernization projects, including applicable trade studies. - Create and assess performance measurements. - Collaborate with leadership to define strategic objectives and translate them into clear, measurable process improvement goals. - Monitor progress towards goals, analyze data to identify deviations and adapt strategies as needed to ensure successful implementation and sustained impact. REQUIRED QUALIFICATIONS - Experience: Three (3) years of experience - Clearance: Must possess Secret Clearance.

RESPONSIBILITIES   - Manage all aspects of the ZTA program from planning and development to implementation and sustainment. - Develop and maintain program documentation, including white papers, presentations, and technical specifications. - Ensure compliance with all government regulations and security requirements. - Lead a team of technical professionals and collaborate effectively with stakeholders across the organization. - Develop and maintain a multifaceted, simulated ZTA testing and evaluation environment in the commercial cloud. - Oversee lab maintenance tasks such as patching, configuration management, and software updates. - Develop and implement a testing strategy for ZTA technologies. - Design and maintain cloud test environments. - Create and update ZTA Cloud Lab architectural diagrams. - Prepare monthly status reports on the progress of ZTA Cloud lab tests and evaluations. - Develop software or applications in support of DISA’s Zero Trust Mission. - Maintain and update existing custom-created software and applications. - Ensure software adheres to government policies and requirements. - Provide feedback on software capabilities, process improvement, and policy improvement. - Develop high-level system design diagrams and program design documents. - Design architectures to meet requirements and support future needs. - Develop Application Programming Interfaces (APIs) to support ZTA software and capability integration. - Develop and maintain user interfaces (UI) and user experiences (UX) for ZTA applications. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance

RESPONSIBILITIES - Provide end-user support services for hardware and software. - Manage and monitor all support request tickets. Track tickets until closure and update status regularly. - Provide user support via remote computer control (RDP and SCCM) - Provide on-site walk-up and deskside user support - Provide basic incident evaluation, fault isolation, analysis, and troubleshooting; resolve issues if possible, or escalate to the appropriate tier and support team based on SLA requirements - Provide file access management and restore lost or damaged files in user-accessible locations - Create and maintain standard operating procedures (SOPs) for end users and end-user support. - Provide full account lifecycle management for Commission users using Microsoft Active Directory Domain Services - Ensure user and computer account attributes and directory information remain up to date as changes occur. - Capable of imaging devices to maintain a hot shelf of readily available inventory.  - Maintain a standard workstation baseline configuration image according to approved USITC secure configuration standards - Knowledge of ServiceNow for ITSM in support of Tiers I and II tickets for triage and escalation - Provide technical support for client endpoints: incident analysis, fault isolation troubleshooting, and remedial/restoration actions after escalation to resolve tickets within ServiceNow - Utilize ServiceNow to manage and document incidents, problems, and changes efficiently. - Collaborate with Tier 1 support and other IT teams to ensure timely issue resolution. - Navigate and leverage ServiceNow effectively to troubleshoot and resolve advanced technical issues. - Escalate incidents to Tier 3 support or specialized teams after thorough triaging efforts - Contribute to the improvement of ServiceNow configurations and workflows. - Provide clear and concise communication to end-users, explaining technical solutions in non-technical terms. - Collaborate effectively with the Tier 1 team, Service Desk Lead, and other IT stakeholders. - Document resolutions in detail and contribute to the knowledge base for future reference. - Prioritize a positive customer experience by understanding and addressing user needs. - Solicit and act on feedback to continuously improve service delivery. - Proactively identify opportunities to enhance customer satisfaction. - Maintain and enforce a software whitelist containing approved software titles and versions - Perform software audits on client devices to ensure software license compliance and validation of approved software - Resolve basic issues to printers, copiers, faxes, and multifunction devices such as user-serviceable jams, toner replacement, and physical layer network connectivity - Coordinate with external contractors for assets under warranty - Perform government-approved software installations using automated remote deployment mechanisms - Provide audio/video teleconferencing support - Provide support for Mobile Device Management (MDM) software - Provide support for Unified Communications as a Service (UCaaS) devices - Knowledgeable on how to subscribe to and manage patches and releases for all approved software - Provide vulnerability resolution and remediation services for the operating system and applications installed on client endpoint devices - Provide Microsoft desktop whitelisting support for all approved software - Maintain approved software for desktops, ticketing solutions, printers - Provide virus scanning and remediation services for client endpoints - Ability to ensure endpoint devices and network printers are fully patched and that anti-virus software is up to date - Ability to ensure all client endpoint devices are configured with Full Disk Encryption (FDE) before issuance - Responds to calls, email, and personnel request for technical support. - Documents, tracks, and monitors the problem to ensure a timely resolution. - Knowledgeable on commonly used concepts, practices, and procedures within a particular field. - Relies on limited experience and judgment to plan and accomplish goals. - Work under general supervision. REQUIRED QUALIFICATIONS - 6+ years of experience in a Tier 2 or equivalent technical support role. - Proficient in using ServiceNow for incident and problem management. - ITIL Foundation knowledge (certification preferred). - Strong analytical and critical thinking skills - Excellent verbal and written communication skills - Commitment to delivering exceptional customer service - High school diploma, technical certification, or HDI Certification preferred. - Proficiency with word processing, spreadsheets, databases, and other Office Suite applications - US Citizen - Active Secret Clearance  

RESPONSIBILITIES   Servers - Install, maintain, and upgrade servers such as Windows servers and other operating systems - Maintain current baseline configurations on all server operating systems, and coordinate and document exceptions to baselines where necessary - Provide application white-list management for all server software - Support, maintain, and upgrade USITC’s virtualization platform - Support network infrastructure protocols including but not limited to DNS, DHCP, LDAP, NTP, Cloud Services - Provide support for Cloud computing environments including but not limited to Platform as a Service (PaaS), Infrastructure as a service (IaaS), software as a Service (SaaS), and hybrid environments - Work with Government personnel to support the migration of workloads of on-premises private cloud platforms to or from public cloud platforms - Monitor Cloud environments for compliance with industry best practices and Commission security standards - Integrate Cloud platforms with ITCNET using Active Directory Federation Services and SAML 0 single sign-on (SSO) - Manage, maintain, and upgrade Microsoft Endpoint Configuration Manager site systems   Security Management - Provide support to the Commission’s Security Operations Center for cybersecurity incidents and investigations - Support and operate automated patch management and deployment mechanisms for all IT infrastructure Manual patching processes shall be documented and followed to supplement automated processes where gaps are identified. - Ensure that all IT infrastructure components are fully patched, and that anti-virus software is installed and up to date supporting USITC policies - Maintain current baseline configurations on all IT infrastructure Coordinate and document baseline exceptions to systems where necessary. - Assist Government personnel in researching security vulnerability resolution and remediation strategies for IT infrastructure components and IT infrastructure - Notify the appropriate contract and government personnel of any potential security incidents within timelines defined by USITC policies - Assist with Government requests for information on security controls as requested by the Government - Implement security controls, or make other changes to IT infrastructure components to address POAMs and audit findings - Assist the USITC in the coordination of cybersecurity-related processes and activities for IT infrastructure These processes include, but are not limited to, Risk Management Framework (RMF) and system authorization, Cyber Incident Handling, System Life Cycle Management Processes (e.g., Engineering Change and Configuration Management), Vulnerability Management, Malware Protection, Security Assessments/Evaluations/Reviews, Continuous Monitoring. Storage - Coordinate and collaborate with the appropriate stakeholders to identify functional and technical requirements for new or enhanced network capabilities and/or services to support the USITC mission - Work with Federal SMEs and technical leads to support the design, deployment, and management of new systems and services per Commission Change and Project Management policies - Recommend new IT systems based on documented requirements set forth by the Commission - Coordinate with Federal SMEs and technical leads to configure and test new system designs to ensure they meet the requirements and adjust them as needed - Install, maintain, and upgrade Storage Area Network (SAN), backup hardware and software - Identify problem areas affecting storage and backup systems - Ensure records retention policies are implemented and enforced on storage and backup systems - Support the rotation, storage, and off-site transfer and delivery of backup media Systems Engineering Support   REQUIRED QUALIFICATIONS - Bachelor’s degree, Technical Certification, or Graduate of Technical/Trade School - 6 years of experience in administration or relevant operating/software systems for tasking - Proficiency with word processing, spreadsheets, databases, and other office software - US Citizen - Active Secret Clearance

RESPONSIBILITIES - Set clear expectations and goals for the service desk team, ensuring they meet or exceed performance targets. - Provide ongoing training and professional development to enhance the team's skills. - Champion a customer-first approach within the service desk, prioritizing customer satisfaction. - Serve as the Tier 1 and Tier 2 point of contact for the Commission’s users’ IT needs via phone, email, walk-up, and any other means proposed by the Contractor. - Interact with key government stakeholders, and end-users (including VIPs) to understand their IT needs and provide effective solutions. - Develop and implement customer service strategies to enhance the overall experience. - Define, track, and report on KPIs related to service desk operations, ensuring consistent achievement of defined Service Level Agreements (SLAs). - Identify areas for improvement and lead initiatives to enhance service desk performance. - Apply ITIL methodologies to service desk operations, aligning processes with ITIL standards. - Collaborate with cross-functional IT teams to ensure the effective implementation of ITIL principles. - Monitor and report on SLAs, driving continuous improvement based on ITIL guidance. - Leverage the ITSM system (ServiceNow) to optimize incident, problem, and change management processes to maintain and support the operation and configuration. - Act as the primary point of contact for ServiceNow-related queries and issues. - Continuously improve and customize ServiceNow configurations and workflows. - Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and web-based entry for other requests and incidents. - Manage and monitor all support request tickets. Track tickets until closure and update status regularly. - Provide a Service Desk call center during the schedule. - Maintain a searchable knowledge base of support information. - Maintain a service catalog and self-service software request system. - Provide user support via remote computer control on-site walk-up and deskside user support. - Provide basic incident evaluation, fault isolation, analysis, and troubleshooting; resolve issues if possible, or escalate to the appropriate tier and support team based on SLA requirements. - Notify users of network services status, planned outages, or other communications. - Provide file access management and restore lost or damaged files in user-accessible locations. - Create and maintain standard operating procedures (SOPs) for end users and end-user support. SOPs must be submitted to and approved by the contracting officer’s representative (COR). - Experience with desktop application management, programming languages, common operating systems, software proficiency, technical writing, and data analysis. - Directory Federation Services and SAML 2.0 single sign-on (SSO). REQUIRED QUALIFICATIONS - Active Secret Clearance - Bachelor’s degree in Computer Science, Information Technology, or related field (IT certifications in place of education will be considered, having both is ideal). - US Citizen. - Proven track record of leadership and service delivery management or other relevant IT experience (min 5 years). - Experience in delivering client-focused solutions based on customer needs with demonstrated dedication to customer service and satisfaction. - Exceptional interpersonal and communication skills. Excellent verbal and written communication skills. - Excellent listening and presentation skills. - Strong problem-solving abilities and analytical thinking. - Hands-on experience with service desk and remote-capability software. - Proven ability to manage multiple projects at a time while paying strict attention to detail. - Possess IT/technical background and experience as an administrator on IT service desk software – help desk certification preferred, but not required. - Experience in Tier 0 self-service capability, Tier 1 and 2 request/incident/problem management support for the Service Desk, and Tier 3 support for elevated technical issues. - Manage the following: Provide full configuration, support, and maintenance of ServiceNow, which integrates with the existing USITC Active Directory for requests and SCCM for asset management. Process requests, incidents, and problems per SLAs. - Manage the support for technology enhancements. - Manage and provide end-user support services for hardware and software. DESIRED CERTIFICATIONS - ITIL Foundation certification or higher. - PMP Certification

The Network Engineer performs a variety of routine project tasks applied to network engineering as listed below for the US International Trade Commission. This position is required to be on-site supporting the customer in Washington, DC. - Perform installation and integration of IT infrastructure components for Tier 2-3 support and coordinate vendor support when necessary - Monitoring of all IT infrastructure components for performance metrics, configuration standards, and availability using management and monitoring systems - Support rapid automated incident detection and resolution to assist in preventive maintenance - Respond to tickets escalated from other teams and support tiers based on severity using ServiceNow - Conduct effective troubleshooting and problem solving to minimize downtime through lessons learned and past experiences, isolate root cause, and perform corrective actions - Create, update, and maintain Standard Operating Procedures (SOPs) - Provide operational support of the data networks to include but not limited to WAN, Cloud, LAN (wireless and wired), Firewalls, and other components - Support and maintain the remote access system to support remote workforce capabilities - Perform analysis and identify bottlenecks and other problem areas and report findings to the appropriate personnel for action - Support and maintain secure reliable network connectivity to cloud services - Support the design, deployment, and management of new systems and services and recommend new IT systems based on documented requirements - Provide support for Cloud computing environments including but not limited to Platform as a Service (PaaS), Infrastructure as a service (IaaS), software as a Service (SaaS), and hybrid environments - Experience with Cloud platforms utilizing Active Directory Federation Services (ADFS) for SAML 2.0 single sign-on (SSO) - Provide support to the Commission’s Security Operations Center for cybersecurity incidents and investigations - Maintain current baseline configurations on all IT infrastructure components. - Assist Government personnel to research security vulnerability resolution and remediation strategies for IT infrastructure components and IT infrastructure applications - Participate in Change Management and Configuration Management practices, policies, processes, and procedures including developing change requests with supporting documentation and implementation of approved change requests   REQUIRED QUALIFICATIONS - At least 1-4 years of recent IT Network engineering experience - Installation and integration of IT infrastructure components for Tier 2-3 support and coordination of vendor support - Supporting data networks including WAN, Cloud, LAN (wireless and wired), Firewalls, and other components - Secret Clearance - IAT Level II Certification and Security+ PREFERRED - One of the following PREFERRED: CCNA or CCNP

RESPONSIBILITIES - Ability to make decisions, plan, manage tasks, and direct resources. - Experienced in coordinating tasks to address potential, suspected, and confirmed IT security incidents and which countermeasures need to be deployed to defend, contain, and recover from an incident. - Provide technical leadership to SOC analysts in executing on cybersecurity strategy and NOAA incident response plan. - Orchestrate the SOC response to major security threats. - Provide technical expertise evaluating threats and vulnerabilities. - Prepares cybersecurity reports by collecting, analyzing, and summarizing data and trends and provide ongoing reports. - Maintains incident response procedures by ensuring compliance to standards and policies; developing and conducting training programs. REQUIRED QUALIFICATIONS - 8 - 10 years management complex large scale technology programs - BA/BS Degree - Must be able to successfully obtain a Public Trust CERTIFICATIONS Should possess and maintain one or more of the following technical certifications or equivalent industry certifications: - DOD 8140 - SANS DOD 8140 Cert Track - CompTIA DOD 8140 Cert Track - CEH-Master-Cert-Track - ISACA’s Cybersecurity Nexus (CSX) - Global Information Assurance Certification (GIAC) credential track

RESPONSIBILITIES - Ability to make decisions, plan, manage tasks, and direct resources to to operate and maintain the FISMA High system computers and networks - Maintaining information assurance in compliance to DOC and NOAA IT Security policies and maintaining control implementation and documentation in accordance with NIST 800-53 r5 high-impact security controls. - Determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing cost estimates. - Plans security systems by evaluating network and security technologies; developing requirements for local area networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related security and network devices; designs public key infrastructures (PKIs), including use of certification authorities (CAs) and digital signatures as well as hardware and software; adhering to industry standards. - Maintains security security plan by monitoring and ensuring compliance to standards, policies, and procedures; developing and conducting training programs. - Maintain security standards of the information systems by monitoring the IT environment; identifying security and operational gaps; evaluating and implementing enhancements. - Prepares system security reports by collecting, analyzing, and summarizing data and trends. REQUIRED QUALIFICATIONS - 8 - 10 years management complex large scale technology programs - BA/BS Degree - Must be able to successfully obtain a Public Truat CERTIFICATIONS Should possess and maintain one or more of the following technical certifications or equivalent industry certifications. - ISC2 Certified Information Systems Security Professional (CISSP) - ISC2 Information Systems Security Architecture Professional (ISSAP) - Highly Desireable - ISC2 Certified Cloud Security Professional (CCSP) - ISACA Certified Information System Manager (CISM) - ISACA Certified Information System Auditor (CISA) - GIAC Security Leadership Certification (GSLC) - EC-Council Certified Chief Information Security Officer (CCISO) - Cisco Certified Architect (CCAr) - Cisco Certified Design Expert (CCDE) - Cisco Certified Internetwork Expert (CCIE) Security - Axelos ITIL Master - Axelos ITIL Strategic Leader (SL)

RESPONSIBILITIES   The Subject Matter Expert – Project Manager oversees all aspects of the contractor’s support of all tasks within this PWS, including planning, organizing, staffing, directing, integrating, and controlling activities necessary for all tasks to meet schedule, and performance requirements. Other responsibilities include, but are not limited to: - Manages all day-to-day operations including administrative functions, assessing risks, identifying assumptions, and resolving interpersonal conflicts. - Responsible for the duties, tasks, and activities required to make the program/project successful. - Actively participates in the management decision-making process.   REQUIRED QUALIFICATIONS Minimum ten (10) years of experience in IT/logistics project or program management, to include: - Must have DoD project management experience - Experience using MS Project Security/Certification Requirements: - Must have Secret Clearance with IT-I eligibility - Must have Project Management Certification from a nationally recognized authority

The Senior Corporate Enterprise Network Engineer performs a variety of network engineering task including but not limited to the below. - Works under general supervision developing the requirements to manage a task from inception to conclusion - Expert knowledge of the following protocols and services for both IPv4 and IPv6: - OSPF, Multi-Protocol BGP, MPLS (L2VPN, L3VPN, VPWS, TE, CSC), Multicast (MSDP, PIM-SM, PIM-SSM, Multicast VPN, Quality of Service, VPN Routing and Forwarding and Stateless Firewall Filters. - Develop required specifications for simple to moderately complex problems - Expertise with current and anticipated network equipment; COTS 10 Gigabit Ethernet WAN and associated software and hardware equipment - Coordinate with the Task Order PM, COTRs and government user representatives to ensure accurate solutions and user satisfaction on technical matters - Plan, perform, and document laboratory assessments of hardware and software for both the classified and unclassified DISN Services to ensure proper connectivity and operations between the DLA WAN, the DLA's NOC, and DISA's NOCs - Coordinate with the government customer to create a Technology Assessment Plan (TAP) to include the objectives, scope, equipment and configurations, technical approach, procedures, schedules, and roles and responsibilities required to complete the WAN technology refresh and upgrades - Generate and update design drawings - Prepare After Action Reports (AAR) that document the approach taken, results, recommendations and supporting rationale - Identify new and emerging network capabilities as well as developing product evaluation and selection criteria - Produce formal documentation of recommendations for executive briefings - Ensure interoperability between NIPR, SIPR and DISN network equipment and services - Planning and tracking for implementation tasks - Create necessary supporting configuration artifacts such as network maps, detailed designs, test plans, operations readiness test reports, device configurations, and maintenance processes and procedures - Knowledge and understanding of the below technologies: - Wireless Technologies - IPv6 in concert with NIPR & SIPR transition - Network Operations including network computer defense and situational awareness - DISN Video Teleconferencing over NIPR & SIPR - VOIP considering DISA Switched Network (DSN) efforts - Digital Streaming Video - Coordinate, plan and implement technology refreshes and upgrades to NIPR systems and equipment - Identify and evaluate of emerging standards as they related to the NIPR & SIPR and DLA/DOD mandates   REQUIRED QUALIFICATIONS   Minimum five (5) years of progressive Information Technology (IT) experience in the following: - Deployment of WAN networks - Deployment of a separate Pulse Secure Remote Access VPN architecture be able to provide tier II/III troubleshooting support - Support the design and implementation of WAN equipment on the NIPR and SIPR - Technology refreshes and upgrades - Wireless technologies - IPv6 transition and transition - Tier III network troubleshooting - Provide network engineering services to support the full WAN lifecycle including design, implementation, installation, testing and transition to sustainment - Analysis of hardware, hardware configuration, security policy, network management, network protocols and security solutions in support of network functions related to the interoperability of the LAN, WAN (NIPR & SIPR) and DISN Security/Certification Requirements: - Must have Secret Clearance with IT-I eligibility - Must have active CCNP - Must have one of the following DoD 8570 Baseline IAT Level III certifications - CASP+ CE - CCNP Security - CISA - CISSP (or Associate) - GCED - GCIH