Job Listings

RESPONSIBILITIES - Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. - Prepares detailed specifications and then writes and modifies programs based on these specifications. - Analyzes and revises existing system logic difficulties and documentation as necessary. - Displays extensive knowledge of the Department of the Army Logistics and Materiel performance / effectiveness data sources. REQUIRED QUALIFICATIONS - Associate's Degree with 7 years of relevant experience or  Bachelor's Degree with 5 years of relevant experience - At least 5 years of experience programming using both .NET and Java - Possesses an Oracle Java SE Certification within the last 3 years. - IAT Level I Certification (A+ CE, Network + CE, SSCP, CCNA-Security) - Secret Clearance

RESPONSIBILITIES - Provide application development support for the Microsoft suite of development tools and technologies including  C# or VB.NET, SQL Server, and web development skills.  This effort involves detailed analysis of the current system, program revisions, maintenance, enhancements and post implementation support of the application/system/database utilizing an Agile Approach.  - Participate in and/or lead daily scrum meetings, resource estimation of incoming updates and additions to the application, and work with their team to provide estimated deliverables to the project team. - May be expected to act as a mentor for junior developers helping them to grow their knowledge base through peer review and process design and to provide input on potential modernization and advancement opportunities to the project. Must have excellent analytical and problem-solving skills and be able to perform independent analysis and complete assigned tasks with minimal supervision.   REQUIRED QUALIFICATIONS - BS plus 6 years plus of relevant experience. Four years of related experience can be substituted for degree. - Able to work in a team environment with strong interpersonal skills and an ability to interact with team members and senior managers - Experienced with the Microsoft suite of development tools and technologies and have very strong C# or VB.NET, SQL Server, and web development skills. - Solid understanding of application lifecycle development and a strong understanding of object-oriented development principles.   - Must have excellent analytical and problem-solving skills and be able to perform independent analysis and complete assigned tasks with minimal supervision. - Experience with the following technologies: -  C# (preferred) or VB.NET -  ASP.NET Model View Controller (MVC) or ASP.NET Web Forms - Entity Framework/LINQ - Micro services - Web Services/Windows Communication Foundation (WCF) - SQL Server 2014+ and Transact-SQL (T-SQL) - HTML, CSS, JS, JQuery - XML and JSON - Microsoft Visual Studio - Azure Dev Ops/Microsoft Team Foundation (TFS) - Agile software development processes and methodologies - SQL Server Integration Services (SSIS)/ETL

RESPONSIBILITIES - Provide guidance and technical direction to team members - Participate in the process of communicating mutually agreed upon expectations. Communicate challenges or risks proactively and appropriately. - Strong inter-personal skills to establish and maintain effective working relationships with others - Task tracking at a personal and team level and adhering to quality standards - Provide successful solutions to company business/ technical issues - Familiarity and experience with the MARS DE, with a strong background in data warehousing, data visualization, report creation, and data analysis. REQUIRED QUALIFICATIONS - Bachelor's degree in Computer Science, Data or IT Engineering related field - Good communication skills and ability to understand and clarify complex issues and solutions - Good understanding of the software development life cycle and business process management life cycle. - Installs & configures software components - Implements iterative builds - Software Testing and Deployment experience - Executes software and component documentation - Knowledge transfer experience - Passion for technology and willingness to learn - Participate in requirement gathering and design session - Must have an active TS/SCI w/Counter Intelligence (CI) Polygraph

RESPONSIBILITIES - Work in tandem with Deputy Director, other Proposal Managers, Capture Leads, and other stakeholders in the planning, development, and completion of federal and DoD proposals. - Writing and developing proposal content. Note: This function is not limited to coordinating the proposal process and editing contributor inputs; you are expected to create proposal content from baseline information and write original content responsive to the RFP through research, interviews with subject matter experts, and understanding of our messaging and value proposition. - Interviewing subject matter experts and solution architects and crafting findings into compliant, compelling, and relevant content for Government proposals. - Leading and/or participating in proposal meetings and reviews with internal and external stakeholders including teaming partners, senior company leaders, and subject matter experts. - Preparing clear and concise briefing materials for senior management. - Developing proposal outlines, compliance matrices, proposal schedules, and providing direction to leadership and cross-functional teams assigned to work proposal efforts. - Analyzing proposal documents for quality of the proposal for reviews and final delivery by performing rigorous quality assurance and compliance checks on draft and final documents. - Leveraging the entire Microsoft suite of applications to ensure proposals are compliant with presentation requirements and visually appealing. - Coordinating and managing color reviews and determining and executing recovery plans. - Managing and tracking multiple proposals, including solicitation amendments. REQUIRED QUALIFICATIONS - Bachelor’s Degree - One to two (1-2) years of experience managing proposals for Federal and/or DoD customers or five (5+) years of professional experience in a relevant field (e.g., Education, Communications, Writing, Information Technology, Government Contracting, Marketing, Management) with demonstrated ability to write and format professional communications - Foundation in Shipley Proposal Development and Business Development methodology preferred - Experience developing prime proposals with teams of subcontractors preferred - Experience developing winning proposals for contract valued at $2M or greater is preferred  

The Entry level Desktop Hardware Technician performs a variety of routine hardware related tasks for various types of fully integrated computer-based systems.   RESPONSIBILITES - Under supervision, demonstrate an ability to install, configure, repair, and maintain fully integrated information technology computer-based systemsinternal and peripheral devices, memory chips, video cards, hard drives, printers, network interface cards, media converters, and other peripheral devices. - Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting customer schedules. - Will require onsite travel using personal vehicle, company van, company golf cart or another motorized vehicle.   REQUIRED QUALIFICATIONS: - Clearance: Secret - Formal education and six months prior experience. - Have an ability to get and hold a current National Agency Check with Local Agency Check with Credit Check (NACLC) - Must have valid state driver’s license, personal vehicle and proof of insurance.

RESPONSIBILITIES - Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services. - Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure. - Ensure timely fulfillment of requested Mail and MDM services for role based access, permissions, specialized communications, distribution groups, availability, and functionality. - Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations. - Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects. - Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors. - Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks. - Assess and report performance, access, licensing, capacity, and recommend solutions. - Participate in 24/7 rotation of On-Call support. - Manage, and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders. - Work with server, network, database, and storage administrators for routine operations. - Participate in Disaster Recovery, documentation, and testing. - Create, update and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures, work instructions, and knowledge articles. - Routinely and effectively communicate through multiple channels and stakeholders. - Be a highly cohesive team member and a change agent while serving as a consultant. REQUIRED QUALIFICATIONS - Must have a minimum of 4 years of experience providing Service Management System administration services.   - Must have a minimum of 10 years of experience supporting enterprise messaging services. - Must have experience managing SMS development activities and be proficient in applying the SDLC and DevOps principles. Must have knowledge the current DOT SMS.  (Currently Remedy.) - Effective customer relationship and workload/portfolio management with Federal and contractor leadership and end users for delivery of Mail and MDM services. - Customer service delivery of troubleshooting, issue diagnosis, usability, and utilization of Mail and MDM services through knowledge articles, training, and demonstration. - Customer relationship and workload/portfolio management with clients and end users. - Coordinated engineering projects, tasks, and troubleshooting across multiple teams. - Proven design, configuration, integration, testing, release, maintenance, and support of Microsoft O365 cloud, Exchange 2013, Azure, Office suite, and Outlook applications and One Drive for Business & Microsoft Security & Compliance. - Proven design, configuration, testing, release, maintenance, and support of Microsoft In Tune, with Apple Business Manager integration. - Must be a U.S. Citizen  - Must successfully pass a drug screening - Active or must be able to obtain a Public Trust CERTIFICATIONS Must be certified in Microsoft O365 or equivalent

RESPONSIBILITIES - Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting - Ability to operate a wide variety of system components to include hardware, software and mass storage technology - Ability to operate, under supervision, communications-computer systems, and insall, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software - Requires local travel using personal vehicle, company van, cart or other motorized vehicle REQUIRED QUALIFICATIONS - One (1) year of relevant experience - Active Secret clearance with IT-II sensitivity - One of the following active IAT II or III certifications: - Security+ CE - CASP+ CE - CCNA Security - CySA+ - GICSP - GSEC - SSCP - CCNP Security - CISA - CISSP (or Associate) - GCED - GCIH - One of the following computing environment certifications: - Information Technology Specialist - Device and Configuration Management - 98-349 – Windows 10: Windows Operating System Fundamentals - MCDST - MCITP EDST - Bomgar Remote Support Administrator - MCITP EDA - MCSA: WS2016 - MCSE:  WS2016 - MCITP SA: WS2016 - MCITP EA: WS2016 - MCITP Data Base - Any Microsoft Certified Solutions Master (MCSM) - Any Microsoft Certified Master (MCM) - MS Networking with Windows Server 2016 - MS Identity with Windows Server 2016 - DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 - Must have the following: valid state driver's license, personal vehicle and proof of insurance

RESPONSIBILITIES - Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting - Ability to operate a wide variety of system components to include hardware, software and mass storage technology - Ability to operate, under supervision, communications-computer systems, and insall, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software - Requires local travel using personal vehicle, company van, cart or other motorized vehicle REQUIRED QUALIFICATIONS - One (1) year of relevant experience - Active Secret clearance with IT-II sensitivity - One of the following active IAT II or III certifications: - Security+ CE - CASP+ CE - CCNA Security - CySA+ - GICSP - GSEC - SSCP - CCNP Security - CISA - CISSP (or Associate) - GCED - GCIH - One of the following computing environment certifications: - Information Technology Specialist - Device and Configuration Management - 98-349 – Windows 10: Windows Operating System Fundamentals - MCDST - MCITP EDST - Bomgar Remote Support Administrator - MCITP EDA - MCSA: WS2016 - MCSE:  WS2016 - MCITP SA: WS2016 - MCITP EA: WS2016 - MCITP Data Base - Any Microsoft Certified Solutions Master (MCSM) - Any Microsoft Certified Master (MCM) - MS Networking with Windows Server 2016 - MS Identity with Windows Server 2016 - DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 - Must have the following: valid state driver's license, personal vehicle and proof of insurance

The Database Administrator is responsible for ensuring the integrity of all the databases within the system. The Database Administrator works closely with System Administrators to carry out and sustain system-wide backups and restores. The Database Administrator will provide maintenance of databases to include the following: backups, disaster recovery, database support (status checks, Oracle critical patch updates). Software Sustainment Support: This position will provide software administration services for the sustainment and maintenance of the infrastructure middleware and databases in a managed Oracle DBMS. This support will include development and maintenance of scripts, defect correction, software upgrades, data migration, technical analysis, documentation, and other activities supporting compliance with emerging cybersecurity requirements and inspections. Software Integration Support: The position will provide system administration support for the Oracle DBMS servers. This support will include software integration and software security. Examples include Puppet module integration, manual DISA STIG item implementation, and solution engineering using Ansible and other emerging technologies.   Required Specialized Skills: - Detailed knowledge, training and expertise in Database Administration of an Oracle Database Management System (DBMS) to include Oracle Performance Tuning, Oracle Administration, Operating Systems (OSs), Scripting Languages, and Oracle Administration in a RedHat Linux and Solaris environment. - Knowledge of DISA Security Technical Implementation Guidelines (STIGs) and the ability to evaluate cybersecurity compliance of Oracle DBMS software against the DISA STIG. - Experience with transitioning Oracle DBMS software and databases onto RedHat Enterprise Linux Servers. Familiarity with Red Hat Enterprise Linux 7/8 Operating Systems. - Experience with creating and modifying scripts.   - Ability to provide software support for installation and testing of Oracle DBMS vendor patches, including installation and configuration of the Oracle patch utility. - Participates in the design, maintenance, troubleshooting, enhancement, coding, and administration of relational databases. - Analyzes and determines information needs and elements, data relationships and attributes, data flow and storage requirements, and data output and reporting capabilities. - Participates in continuous improvement efforts in enhancing performance and providing increased functionality, including performing proactive maintenance such as ensuring continued space availability, monitoring activity, and documenting problems, changes, and solutions. - Tests and troubleshoots designed applications and their database connections. - Maintains current knowledge of relevant technologies and vendors' best security practices as assigned.   Preferred Skills, Qualifications or Experience: - Proficient verbal and written communication skills, to include presentation to management. - Previous assignments that include design of data dictionaries, database structure and layout, installing, upgrading, and managing database applications. - Familiarity using Puppet, Ansible, and/or other configuration management software. - Experience with a Xymon monitoring solution for an Oracle DBMS. - Familiar with ESRI ArcSDE. - Knowledge of the Oracle Spatial Engine. - Experience working in the Federal workspace with emphasis on Department of Defense / U.S. Navy operating environments. - Knowledge of Oceanographic databases, applications, and systems.   Required Education:  Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in database administration. Previous military or technical experience, education, and technical certifications may be substituted for the education requirement. Required Experience: Increasingly complex and progressive experience in performing database administration or related IT operations. Must have experience as a RedHat Linux Oracle DBA. Has experience with current and emerging technologies. 

RESPONSIBILITIES - Execute and monitor project activities - Coordinate priorities and resources between multiple projects - Prepare and update project plans and status reports - Provide updates and participate in scheduled operational meetings - Facilitate sessions to effectively resolve issues - Develop project-related documentation and implement lessons learned - Must be flexible to work semi shift work/non-standard hours  REQUIRED QUALIFICATIONS - 2+ Years of Experience - College degree or equivalent years of experience - Experience with Wireless projects - Experience working in hospital environments - Experience with large/complex nationwide projects - Must have or be able to pass the Veterans Administration Background Investigation - Due to travel and support within medical facilities, individuals must be fully vaccinated for COVID-19. - Must be able to pass a drug screening  - Must reside within the continental United States - U.S. Citizen  CERTIFICATIONS (desired) - CAPM Certification or similar COMPETENCIES  - Establish Focus - Change Management - Develop Others - Oral Communication - Written Communication - Interpersonal Awareness - Build Relationships - Analytical Thinking - Conceptual Thinking - Strategic Thinking - Technical Expertise - Initiative - Foster Innovation - Results Oriented - Teamwork - Customer Service  

Level 1 Technician (low-voltage technician)  will be responsible to perform a variety of tasks, specifically to assist in exchanging existing wireless access points with new wireless access points in hospital/healthcare environments. Must be responsible, self-motivated, service-oriented with good technical aptitude, willing to perform variable field-based assignments at client locations.   RESPONSIBILITIES - Under general direction, inventory, document, remove, replace, mount and confirm connectivity of wireless access points - Document and escalate any irregularities and challenges - Read floor plans and document access point location changes - Complete daily progress reports in a timely manner - Complete work within OSHA and the Veteran’s Administration regulations - Complete work in a manner consistent with infection control guidance provided by each location - Ensure that all tools and equipment are secure at all times - Position is 100% nationwide travel – candidate must be within commuting distance to a regional or international airport REQUIRED QUALIFICATIONS - HS Diploma or equivalent - 0-2 years’ experience in customer service installing or replacing technical components at customer sites, i.e. cable boxes, phone systems, network equipment, etc. is desired. - Ability to operate a lift (e.g. boom, scissor, vertical) - Cat-5 through Cat-7connectivity experience is a plus  - Basic computer skills and mobile device application usage (Email, Text Messaging, Photos) - Be familiar with MS Word and Excel applications and PDF viewers/editors (Adobe, Bluebeam) - Ability to effectively and professionally communicate with customers, co-workers and team lead - Must be able to work as part of a team with management, survey engineers, core engineers and other Technicians in a fast-paced environment. - Need to possess attention to detail, be able to multi-task and learn quickly.   - Must have or be able to pass the Veterans Administration Background Investigation - Must be able to successfully pass a drug screeing - Must complete and pass two stage TB testing - Must have a valid state driver’s license and proof of insurance  - Must be at least 21 years of age - Must reside within the continental United States - Must be willing and able to travel via plane to CONUS and OCONUS locations - Due to travel and support within medical facilities, individuals must be fully vaccinated for COVID-19. - U.S. Citizen COMPETENCIES - Establish Focus - Motivational Support - Develop Others - Change Management - Performance Management - Oral Communication - Written Communication - Persuasive Communication - Interpersonal Awareness - Build Relationships - Analytical Thinking - Conceptual Thinking - Strategic Thinking - Technical Expertise - Initiative - Foster Innovation - Results Oriented - Teamwork - Customer Service  

RESPONSIBILITIES - Work with the Veterans Administration's Enterprise System Engineering/Capacity Management for Telecommunications team. - Serve as a member of a team that provides Enterprise level recommendations for LAN to VA senior leadership on enterprise communications. - Provide Tier4 escalation support when issues arise, deployment support for new technologies or architectures. - Make use of enterprise monitoring tools (SolarWinds and Splunk). - Optimize network performance by supervising performance, addressing network problems and breakdowns, and partnering with network engineers to optimize the network. - Devise and support radio frequencies (RF) link performance, reliability, and quality. - Enable data and system protection by developing and maintaining mechanisms for backing up and retrieval. - Collaborate with different teams to ensure the optimized performance of VoIP and other wireless telecommunication devices. - Work with security team to evaluate threats, troubleshoot issues, and comply with appropriate security configuration standards of their organizations. - Design and deploy changes to the configurations of clients as per the applicable change management process. - Proactively handle all network security solutions. - Manage firewalls, such as Palo Alto, Juniper or Cisco ASA. - Use tools to evaluate to test and tweak wireless products, such as routers, switches, hubs, bridges, virtual private networks (VPNs), and network amplifiers, among others. REQUIRED QUALIFICATIONS - Master's Degree in computer science, electronics engineering or other engineering or technical discipline is required.  10 years relevant experience is required. 10 years of additional relevant experience may be substituted for education. (Note: SalientCRGT only requires a Bachelor’s degree with 12 years of experience) - 5+ years’ experience in a large enterprise environment involving network architecture and management - Strong understanding of Networking - Strong understanding of Cisco CLI (IOS/XE/NX-OS) - Experience in a large enterprise environment involving WiFi networking architecture and design and implement WLANs and other wireless networks. - Cisco IOS XE command line is a must. - Experience with ticketing and change management (ServiceNow preferred) - Knowledge and experience with IPv6 - Duties may require traveling, being on call periodically, and occasionally working outside normal working hours (evenings and weekends) - Must be a U.S. Citizen - Must be able to pass a government Tier 4 High Background Investigation CERTIFICATIONS This position requires privileged system access. The applicant shall have six months to obtain an industry standard certification. CCNP capable or higher preferred, CWNP or ACMA

RESPONSIBILITIES - Work with the Veterans Administration's Enterprise System Engineering/Capacity Management for Telecommunications team. - Serve as a member of a team that provides Enterprise level recommendations for LAN to VA senior leadership on enterprise communications. - Provide Tier4 escalation support when issues arise, deployment support for new technologies or architectures. - Make architecture recommendations to support the growing needs of the VA - Test the recommendations for enterprise compatibility in the state of the art network design lab - Provide on-call escalation support in the event that an issue arises that cannot be rectified by the network operations team - Write white papers on new technology uses in the VA and how it will help support the mission of the VA - Work with security team to evaluate threats, troubleshoot issues, and comply with appropriate security configuration standards of their organizations. - Design and deploy changes to the configurations of clients as per the applicable change management process. - Proactively handle all network security solutions. - Make use of testing and diagnostic tools to assess and modify equipment. - Develop and implement policies and classify and oversee access to protect network systems. - Make sure that all equipment, including servers and the other network products, are well-connected. REQUIRED QUALIFICATIONS - Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline with 5 years relevant experience is required. 10 years of additional relevant experience may be substituted for education. (Note: GovCIO (formerly SalientCRGT) only requires a Bachelor’s degree with 12 years of experience) - 5+ years’ experience in a large enterprise environment involving network architecture and management - Strong understanding of Networking - Strong understanding of Cisco CLI (IOS/XE/NX-OS) - Experience in a large enterprise environment involving LAN networking architecture and management - Cisco IOS XE command line is a must. - Cisco switch administration - Understanding of capacity management/planning techniques and processes - An in-depth knowledge/understanding VLAN, port channels, stacking - In-depth understanding of OSPF, EIGRP is a must - Ability to interact with executive level Veterans Administrative staff - Ability to work across multiple projects; provide written/verbal status updates on each project on a regular basis to the team lead, Program Manager and customer - Knowledge and understanding of Network management and application analysis tools is required (NetScout, LiveAction, SolarWinds) and (Riverbed (formally OpNet) preferred) - Understanding of network packets captures - Experience with ticketing and change management (ServiceNow preferred) - Knowledge and experience with IPv6 - Must be a U.S. Citizen - Must be able to pass a government Tier 4 High Background Investigation CERTIFICATIONS CCNP capable or higher preferred

RESPONSIBILITIES - Work with the Veterans Administration's Enterprise System Engineering/Capacity Management for Telecommunications team. - Serve as a member of a team that provides Enterprise level recommendations for LAN to VA senior leadership on enterprise communications. - Provide Tier4 escalation support when issues arise, deployment support for new technologies or architectures. - Make architecture recommendations to support the growing needs of the VA. - Test the recommendations for enterprise compatibility in the state of the art network design lab - Use existing Network Management tools to provide capacity management/utilization reports - Provide on-call escalation support in the event that an issue arises that cannot be rectified by the network operations team. - Write white papers on new technology uses in the VA and how it will help support the mission of the VA. REQUIRED QUALIFICATIONS - Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline with 5 years relevant experience is required. 8 years of additional relevant experience may be substituted for education. - 5+ years’ experience in a large enterprise environment involving network architecture and management - Experience with Cisco router and switch administration - Understanding of capacity management/planning techniques and processes - An in-depth knowledge/understanding of carrier circuits to include, but not limited to T1, DS3, OC3, and Ethernet Transport Services. - Multi-address family BGP, OSPF, EIGRP knowledge is a must - Ability to interact with executive level Veterans Administrative staff - Desire to learn new technologies such as Cloud, 100G Metro-E, and SD-WAN. - Ability to work across multiple projects; provide written/verbal status updates on each project on a regular basis to the team lead, Program Manager and customer - Knowledge and understanding of Network management and application analysis tools is required (NetScout, SolarWinds) and (OpNet preferred) - Duties may require traveling, being on call periodically, and occasionally working outside normal working hours (evenings and weekends) - Must be a U.S. Citizen - Must be able to pass a government Tier 4 High Background Investigation CERTIFICATIONS PWS Specified Certifications: This position requires privileged system access.  The applicant shall have six months to obtain an industry standard certification. CCNP capable or higher preferred

RESPONSIBILITIES - Capture and reporting of IT Service Desk support metrics - Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems - Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy) - Remote access configuration and support for DTRA users and external customers as required (supporting telework, off-site travel, and mission or contingency operations) - Install, configure, maintain, and troubleshoot computer peripherals - Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel - Provide end-user software and application support - Coordinate security and situational awareness concerns with DTRA NOSC - Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services. - Must be able to lift 50 lbs. - The Helpdesk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews - Service Desk call answering after normal business hours (0600 – 1800) are currently covered by the NOSC. Support services are limited outside the normal business hours unless advance arrangements are made to support scheduled after hours activities - Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction REQUIRED QUALIFICATIONS - Active US DoD TOP SECRET Clearance.  - 5 years of related experience  - 8570 IAT II level certification, i.e. active Security + CE

RESPONSIBILITIES - Configuration Management Specialist / Configuration Management Specialist III - Documentation and monitoring of procured licenses/certificates (HQ/TO1) Hardware, component devices, and software; manage Configuration Management System; coordinate, review and maintain system and enclave drawings library (6 badge). The Configuration Management Specialist will be responsible for the receipt, issue, management, and renewal tracking of the 45,435 licenses requested under this proposal.  REQUIRED QUALIFICATIONS - Minimum of a Secret celarance. - 5 years of related experience 

RESPONSIBILITIES - Tech Writer / Tech Writer III - Document development maintenance (HQ/PMO) Technical Implementation Plans (TIP), SOP/Work Instruction management, Records Management System, Knowledge Management System. The Technical Writer with be responsible for the development and maintenance of SOP/Work Instructions related to management of 43,435 licenses and the issue, life-cycle management and disposal/LCR of 9,721 assets requested under this proposal. Additionally, the Technical Writer will be responsible for the annual review and update of more than 300 TO1 related documents within Command Media library.  REQUIRED QUALIFICATIONS - Minimum of a Secret celarance. - 5 years of related experience 

RESPONSIBILITIES - Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. - Open service desk tickets and ensure proper information is collected from user and recorded in service management system. - Diagnose and resolve routine hardware and software issues. - Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources. - Provide incident and problem management for all issues reported to the Help Desk by creating, updating, and managing requests. - Meet First Call Resolution (“FCR”) goals; suggest improvement to increase the FCR rate. - Provide incident resolution and troubleshooting assistance for Government owned and off-site computers. - Escalate issues as appropriate. - Stay current with system information, changes, and updates to increase first call resolutions and Client service satisfaction. - Document and ensure proper information is recorded as part of the incident/problem resolutions. - Ensure proper closeout of tickets once resolution has been confirmed. - Install and configure FDA qualified products and upgrades. These could include applications, software, utilities, device drivers, and operating systems. - Assign priority levels to the service request based on the urgency of the request as it relates to business impact. - Manage customer usernames and passwords for all systems under the Subcontractor’s control using FDA provided tools for both on-site and off-site users. These tools are subject to change as necessary to meet FDA’s mission. The Subcontractor shall comply with all FDA policies and follow all FDA procedures regarding password creation, resets and maintenance. - Research, test and coordinate resolutions via secure remote access for user issues. The Subcontractor, as requested, shall document and/or update Secure Remote Access Service (“SRAS”) procedures, policies and FAQs for users or as approved by HT’s Technical Representative. - Provide 24x7 reporting/communication services for Global/High impact issues and outages.  REQUIRED QUALIFICATIONS - Must have knowledge and experience in customer service practices.  - Required professional attitude, company focus, and strong work ethic.  - Proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.  - Ability to perform shift work. - Must be able to obtain Public Trust security clearance.   - Ability to perform shift work. REQUIRED CERTIFICATIONS - Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.)

RESPONSIBILITIES - Receipt, inventory, delivery (HQ/TO1) Warehouse coordination, staging support, Property Manager coordination (4 badge). The Logistics Specialist will be responsible for the receipt, issue, life-cycle management and disposal/LCR of 9,721 assets requested under this proposal REQUIRED QUALIFICATIONS - Minimum of a Top Secret celarance. - 5 years of related experience 

RESPONSIBILITIES - Lead and operate the internal IT Helpdesk for TekSynap’s corporate HQ supporting 900+ users. - Provide leadership and oversite for IT Administrators managing the front line for inbound support requests to receive, triage and facilitate resolution for internal customers. Elevates when necessary. - Oversee Incident, Problem and Knowledge Management requests through the ServiceNow ticket system. - Aid with the development and documentation of new and existing policies, procedures and processes for IT systems and workflows, track issues via ticketing system. - Maintaining an operational knowledge of the latest Windows 10 features, best practices, and system/application configurations. - Monitor and respond to incidents and alerts from Microsoft 365 and Azure Sentinel. - Monitoring, updating, patching, troubleshooting, and optimizing laptop and systems. - Monitor and maintain cloud resources in Azure. - Lead the operation and maintenance of the local server room, network and infrastructure consisting of Cisco and Juniper network equipment. - Collaborating with (getting help from or providing help to) subject matter experts on the IT team. - Generate various reports as required - Oversees summer IT internship program - Support organizational design and definition of change management roles and responsibilities - Support communication efforts across the organization as it relates to the Helpdesk and IT Services. - Periodically engage vendor support personnel to achieve fixes for complex problems.   REQUIRED QUALIFICATIONS - 3 years in an IT supervisor role - supervisor experience in a help desk role preferred - Knowledge of ITIL v4 processes and best practices. - Demonstrated excellence in planning, directing, and managing Enterprise Service Desk IT projects/operations in an organization similar in size. - Demonstrated ability for oral and written communication with the highest levels of management. - Mid-level knowledge of Microsoft 365 and Azure Administration - Mid-level knowledge of the Cisco command line to include how to configure Cisco ASA Firewalls, Routers, Switches and Wireless Controllers. - Certifications Required – Security+ (or higher). - Preferred Certifications - HDI Support Center Manager; ITIL - Knowledge of security best practices and procedures. - Excellent communication skills to include patience, tenacity, and follow-through in tracking, troubleshooting and bringing to resolution internal customer support requests - Ability to explain computer concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues. - Strong task management skills, including the ability to prioritize, triage, resolve and escalate in an efficient and effective manner. - Ability to lift 50lbs. on an infrequent basis