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  This role will provide support at the corporate level, to our existing and future contracts.   RESPONSIBILITIES   - As a member of a three-person team, the Quality Manager will work under the leadership of the Director of Quality. - Individual will supervise the Quality Administrator - Perform Quality Manager functions to maintain compliance with ISO 9001:2015, ISO 27001:2013, ISO 20000:2018, CMMI. Perform Quality Manager functions to obtain ISO 22301, CMMC and additional certifications as needed. This will include internal and external audits, document preparation and review, evidence gathering and other tasks as assigned. - Manage and monitor Corrective Actions and Root Cause Analysis.   - Work to ensure performance standards, measures, and contract deliverables are in conformance with the contract, e.g., quality control plan, Program Management Plan, the quality assurance surveillance plan, and contract deliverables. - Create, implement, enforce Quality procedures and ensure effectiveness alongside leadership. - Consistently communicate with executive management, senior management and customers to ensure traceability with requirements. - Coordination and assistance of external third party Quality System audits for certification. - Provide training for quality system requirements and implementation. - Maintain, edit, and create BMS documents. REQUIRED QUALIFICATIONS - Bachelor’s degree or minimum of 2 years related government contracting experience - Minimum of 2 years of government contracting experience - Top Secret clearance - Candidate must be highly organized, possess strong attention to detail, respect confidentiality and fit the culture of TekSynap - Ability to write reports, document processes and collect and summarize feedback. - Experience analyzing and documenting processes. - Ability to operate under deadlines while still meeting standards. - Responsible for conducting Quality meetings. Preparation of metrics and material. - Dedicated space for home office and reliable phone and internet access - Competent in problem-solving and multitasking, self-motivated, and follows direction well. - Must have completed DOD Mandatory Controlled Unclassified Information (CUI) Training - Must have completed Personally Identifiable Information (PII) Training - Must have completed or will complete, within 60 days of hire: - ISO 9001:2015 Internal Auditor Training - ISO 27001:2022 Internal Auditor Training - ISO 20000:2018 Internal Auditor Training - CMMI v2.0 and CMMI Associate Training

RESPONSIBILITIES Under general supervision, responsible for the acquisition, installation, maintenance, and usage of the organization's local area network. - Manages network performance and maintains network security. - Ensures that security procedures are implemented and enforced. - Installs all network software - Evaluates, develops and maintains telecommunications systems. - Troubleshoots network problems. - Establishes and implements network policies, procedures, and standards and ensures their conformance with information systems and organization objectives. - Trains users on network operation.    REQUIRED QUALIFICATIONS - BA/BS Degree with 5+ years' experience in network administration or AA Degree with 7+ years' experience in network administration - Security+ Certification - Active Secret Clearance - IAT Level II Certification

  RESPONSIBILITIES - Plans, designs, develops, tests, implements, edits, maintains, and documents web applications using web programming languages and leveraging agile methodologies.  - Knowledge of Web–based technologies, including Web browsers, SharePoint Server 2013, SharePoint Online, Modern SharePoint, JavaScript, jQuery, JSON objects, HTML, and Cascading Style Sheets (CSS) - Provide Custom SharePoint applications in C#, JavaScript and HTML   - Experience with Business Connectivity Services, Master Pages, Apps, Page Layouts, User Store, Web Parts and Workflow Foundation - Experience building report using Power Bi from SharePoint Online data - Configuring SharePoint timer jobs based on business requirements, and service applications like Search, Metadata, and User Profile Synchronization - Gathering requirements from business users and recording them clearly in a format useful for development - Integrating existing and new applications using modern enterprise integration patterns - Provide Custom SharePoint Content Management System Application Design, Development and Support.  - Provides development resources with a high level of experience building complex user interfaces for data capture in SharePoint Forms - Develop new data elements and relationships within an enterprise data model - Develop data flows, power query scripts, and other solutions to move and manipulate data both from external data services and within the existing data model.  - Build Power Automate workflows and process automations to support application functions and business processes including, email notifications, approvals, document creation, data import/export, and Extract, Transform, Load (ETL) processes.  - Provide maintenance and development support for existing custom SharePoint applications - Manage user roles as needed to ensure proper access and security controls - Provide SharePoint Online configuration management support  - Experience managing content databases, site layout structures, Document Sets and Document Library  - Conduct a high-level program management and business processes evaluation and provide contextualized software integration solutions - Experience with custom application development with Power Platform development and Microsoft Project framework is preferred but not required - Assist other technical staff in resolving problems - Assist end users by providing strategic SharePoint direction, training materials, and status updates on support requests. REQUIRED QUALIFICATIONS - 6-8 years of experience with the analysis, design, development, and delivery of Web–based applications including SharePoint Online, Office 365, Windows SharePoint Services, SharePoint Server 2016 and, Web services - BS/BA degree or equivalent experience - Proficient with HTML, HTML5, CSS, CSS3, Web User Interface Design (UI), Security Principles, Object-Oriented Design, JavaScript, AngularJS, Bootstrap, jQuery, .NET, C#, XML, XSLT, CAML Query, RestAPI, SharePoint services, Powershell, and SharePoint Designer 2013 for application development tool - Proficient with developing Microsoft Windows PowerShell scripts for automating tasks and configuration of SharePoint Online environment - SharePoint Online, Power Platform development, Microsoft Project development certification desired, but not required - Must be a U.S. Citizen or Permanent Resident (Green Card) - Must be able to successfully pass Public Trust background check

RESPONSIBILITIES - Responsibilities will vary per internship.  Specific training plans will be incorporated for each intern and will be coordinated with their department lead REQUIRED QUALIFICATIONS - Must be a current college student - Legal right to work in the United States

RESPONSIBILITIES - Demonstrate experience and ability to supervise a team of test specialists and manage complex, state-of-the-art test programs. - Demonstrate experience and ability to translate complex program requirements into testable objectives. - Demonstrate ability to analyze and recommend test cycle, test plans, safety reviews, and detailed test objectives. - Ability to manage and work effectively with diverse organizations and personalities to execute a successful test program. - Ability to apply complex test methodologies and compensate for limitations and restrictions. - Posess a detailed familiarity with commercial test environments and operating procedures. - Ability to develop overall test strategy to include objectives, methodologies, analysis, and schedules. - Able to independently assess system performance against stated requirements. - Ability to apply test discipline to design a thorough and executable test program. - Able to lead analysis efforts to dissect output data, interface with the client, and provide clear results and recommendations. REQUIRED QUALIFICATIONS - Five (5) years relevant experience - Certifications: - Relevant certification from a nationally recognized technical authority. - DoD Approved 8570 Baseline Certification: Category IAT Level II - CCNA Security - CND - CySA+ - GICSP - GSEC - Security+ CE - SSCP - CASP+CE - CCNP Security - CISA - CISSP (or Associate) - GCED - GCIH - CCSP - Clearance: Must possess a Secret clearance and be eligible for an IT II.

RESPONSIBILITIES   The DTRA IT Infrastructure supports approximately 5000 users using distributed operations between the National Capital Region (NCR) and DTRA Albuquerque, NM and supporting facilities on Fort Belvoir, VA, as well as sites in Albuquerque, NM, Eglin AFB, FL, and a variety of CONUS and OCONUS locations. In support of the DTRA IT Systems Administration Group the candidate will support multiple computer networks at various levels of security classification.  - Provide the full range of support services required to manage the day-to-day operations and systems administration of the DTRA IT computing environment, ensuring reliable, secure, and efficient availability of the current and evolving DTRA IT services and capabilities. - Support the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis, in accordance with requirements for a Defense Agency NOSC and appropriate DoD Directives. - Included in this objective the candidate will maintain real-time situational awareness of the DTRA IT infrastructure and supported environments; shall lead restorative actions to ensure all networks remain up and operational. - Additionally, the NOSC supports the Systems Administration function with vulnerability management, and the contactor shall continuously monitor infrastructure equipment and apply patches and interface with Sys Ad to support the sustainment of over 1,300 servers on three enclaves. - To mitigate security risks, the candidate will coordinate closely with the government and support team responsible for Cybersecurity Support Services (Task Order 2) ensure security upgrades, patches, configurations, and logging are introduced and implemented with appropriate priority commensurate with the level of exposure to potential cybersecurity threats.  - Plan, manage, back up, troubleshoot, fix/repair, install OEM and security patches and upgrades, and monitor the health of the DTRA IT Server and Storage infrastructures to ensure continuous, secure, and efficient access to the full range of DTRA partners.  - Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. REQUIRED QUALIFICATIONS - Two – four years of experience required.  - Active Top-Secret clearance with SCI eligibility required.  - DoD 8570 compliant certification required - IAT II cert.

The Deputy Program Manageris expected to be able to: - Assist the Agile Program Manager performing administrative and coordination activities that contribute to the successful cost, schedule, and performance of a large technical contract. - Perform as the backup contract management point of contact for the Government Program Manager (PM), Contracting Officer (CO), Contracting Officer Representative (COR), and senior management. - Contribute to program efforts by working with the program delivery team to monitor cost, risk, schedule, and contract performance. Ensure efficient and effective execution of the contract. - Communicate with technical personnel and interpret technical status and progress to non-technical staff/customers to ensure progress, issues and risk are discussed and addressed early. - Assist in the development, implementation and management of project plans and schedules towards successful completion of predetermined long-range goals. - Assists in management of contract including future task orders to attain optimal performance within contract cost and schedule parameters. - Assists in the adjustment of resource estimation at project inception; tracking progress and planning, helping efforts re-planning and adjusting course based on both realities of team velocity and potential changes in user needs over the course of the project. - Be familiar with and able to perform select management functions in the Scaled Agile Framework (SAFe). - Update and deliver select CDRLs on behalf on the Agile Program Manager and other program leaders. REQUIRED QUALIFICATIONS - Experience in a project coordinator or project manager role with work being performed at multiple geographic locations - Experience working directly with senior level corporate and government staff - Experience and/or understanding of cost-plus-award-fee (CPAF) government contracts - Highly motivated, self-learner, and technically inquisitive - Excellent written and verbal communication skills

At TekSynap, people are our differentiator. As a Help Desk Analyst supporting a federal government customer, you will be trusted to perform first level contact and incident resolution to customers with software, and application problems. Includes handling both customer telephone support as well as electronically submitted requests.   RESPONSIBILITIES - Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests - Provides polite and friendly customer service - Support all Cross-Domain solution requirements - Stay up-to-date and be familiar with CSfC capability packages - Stay up-to-date on CSfC-approved products and versions. - Utilize network monitoring and testing tools to verify the health and availability of the network and associated service applications - Utilize troubleshooting methods and tools (i.e. ping, trace route) to diagnose or resolve incidents. Efficiently escalate incidents to the appropriate group when required - Augment cybersecurity monitoring staff as needed - Support the building of end point devices, including smart phones and laptops - Documents incident status and solutions in incident database tools. - Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability - Support briefings and advocacy in helping the client adopt the CSfC service offering - Willingness to occasionally work evenings and weekends required for outages or maintenance efforts - Perform special projects and other duties as assigned.   REQUIRED QUALIFICATIONS - 3 or more years of experience in service desk support - Professional Certification CE IAT Level II or higher  - BA/BS = 5 years; AA=7 years - Secret Clearance level - IAT-II 

RESPONSIBILITIES - Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. - Develops and manages detailed work plans, schedules, changes to scope and milestone deadlines, project estimates, project budgets resource plans, and status reports. - Recommends and takes action to direct the analysis and solutions of problems. - Meets regularly with business and technology owners to define business and technical requirements and develop corresponding implementation plans. - Plans course of projects, including milestones, resources required, - cross-functional dependencies, use of technology and tools and document in project plan, following established project management methodology. - Proactively manages project dependencies, risks, action items and blockers. Communicates and escalates as needed. - Assists the team to remove roadblocks and manages dependencies - Manages team data, metrics and analyzes trends REQUIRED QUALIFICATIONS - 5-10 Years of experience - Active Secret (or ability to obtain TS) or Top Secret clearance - A bachelor's degree in IT, computer science, business management, or a related field. - Any relevant project management related experience. - A Project Management Professional (PMP) certification is preferred 

RESPONSIBILITIES - Responsible for development cycles in Continuous Integration/Continuous Deployment (CI/CD) - Process monitoring to maximize automation of testing and monitoring - Provide risk analysis and mitigation recommendations - Incident management to include reporting, tracking, and resolution - Testing, selection and implementation of technologies, tools and working methods: - Create, develop, and implement solutions to address infrastructure and security - Identify needs for build automation, designing, and implementing CI/CD solutions - Create plug-and-play/reusable solutions and patterns for CI/CD pipelines - Create, develop, and implement automation and system integration for various build platforms - Ensure uptime and response time Service Level Agreements (SLAs) are met - Build or maintain CI/CD building blocks and shared libraries proactively for app and development teams to enable quicker build and deployment - Architect, Engineer, and implement Infrastructure as Code (IaC) development, testing and production environments for directed programs - As DevSecOps SME, Support the capture efforts on directed programs and mentorship to developing technicians - Assist with writing proposals and win themes, crafting support solutions in response to capture efforts. - Provides white-papers, research, and industry best practices for DevSecOps REQUIRED QUALIFICATIONS - Minimum of a Secret celarance. - 5 years of related experience  - 8570/8140 IAT II or better

RESPONSIBILITIES - Responsible for development cycles in Continuous Integration/Continuous Deployment (CI/CD) - Process monitoring to maximize automation of testing and monitoring - Provide risk analysis and mitigation recommendations - Incident management to include reporting, tracking, and resolution - Testing, selection and implementation of technologies, tools and working methods: - Create, develop, and implement solutions to address infrastructure and security - Identify needs for build automation, designing, and implementing CI/CD solutions - Create plug-and-play/reusable solutions and patterns for CI/CD pipelines - Create, develop, and implement automation and system integration for various build platforms - Ensure uptime and response time Service Level Agreements (SLAs) are met - Build or maintain CI/CD building blocks and shared libraries proactively for app and development teams to enable quicker build and deployment - Architect, Engineer, and implement Infrastructure as Code (IaC) development, testing and production environments for directed programs - As DevSecOps SME, Support the capture efforts on directed programs and mentorship to developing technicians - Assist with writing proposals and win themes, crafting support solutions in response to capture efforts. - Provides white-papers, research, and industry best practices for DevSecOps REQUIRED QUALIFICATIONS - Minimum of a Secret celarance. - 5 years of related experience  - 8570/8140 IAT II or better

  RESPONSIBILITIES - Responsible for effective provisioning, operation, installation/configuration and maintenance of systems hardware/software/related infrastructure. - Provide technical support, guidance and hands-on delivery in the planning, implementation and ongoing operations. - The Systems Engineer shall participate in technical research and development to enable continuing innovation within the infrastructure. - Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values and regulatory requirements. - The Systems Engineer shall document specifications, project plans, configurations, test plans and results. REQUIRED QUALIFICATIONS - Five (5) years of overall professional experience in the engineering field. - Two (2) years hands-on experience with enterprise SAN (Storage Area Network) management to include capabilities and technologies such as: Fiber Channel zoning, FCoE (Fiber Channel over Ethernet) unified fabric, HBA/CNA (Host Bus Adapter/Converged Network Adapter), storage controllers, and LUN (Logical Unit Number), RAID (Redundant Array of Independent Disks), and file sharing / NAS (Network Addressable Storage). - Five (5) years hands-on experience with enterprise hierarchical storage system management; operation of enterprise backup/restore services, using software such as Veritas NetBackup. - Two (2) years hands-on experience with Azure Recovery Services (ARS). - Must have at least five (5) years of experience working with DOD IT systems - Active Secret clearance with IT-II sensitivity - One of the following active IAT II or III certifications: - Security+ CE - CASP+ CE - CCNA Security - CySA+ - GICSP - GSEC - SSCP - CCNP Security - CISA - CISSP (or Associate) - GCED - GCIH - One of the following active Computing Environment: - Dell EMC Information Storage and Management (DECA-ISM) - Hitachi Vantara Qualified Professional – Storage Administration - NetApp Certified Data Administrator (NCDA) - SNIA Storage Networking Certification Program (SNCP) - EMC Data Domain Specialist

RESPONSIBILITIES - Document development maintenance (HQ/PMO) Technical Implementation Plans (TIP), SOP/Work Instruction management, Records Management System, Knowledge Management System.  - The Technical Writer with be responsible for the development and maintenance of SOP/Work Instructions related to management of 43,435 licenses and the issue, life-cycle management and disposal/LCR of 9,721 assets requested under this proposal. - Additionally, the Technical Writer will be responsible for the annual review and update of more than 300 TO1 related documents within Command Media library.  REQUIRED QUALIFICATIONS - Minimum of a Secret celarance. - 5 years of related experience 

RESPONSIBILITIES - Documentation and monitoring of procured licenses/certificates (HQ/TO1) Hardware, component devices, and software; manage Configuration Management System; coordinate, review and maintain system and enclave drawings library (6 badge).  - The Configuration Management Specialist will be responsible for the receipt, issue, management, and renewal tracking of the 45,435 licenses requested under this proposal.  REQUIRED QUALIFICATIONS - Active US DoD Secret Clearance.  - 5 years of related experience 

RESPONSIBILITIES - Implement DoD and local SSO security requirements, specifically Security Technical Implementation Guides of network equipment, while maintaining system efficiency, maintainability, and supportability. - Install, configure, and troubleshoot routing and switching equipment, specifically Cisco appliances. - Basic understanding and ability to install, configure and troubleshoot firewalls/boundary devices such as Palo Alto and F5 appliances. - Monitor overall network performance through tools such as Solarwinds and provide immediate troubleshooting support and network improvements as necessary. - Provide customer service support as required utilizing Remedy for incident response, change requests, and historical tracking. REQUIRED QUALIFICATIONS - Active US DoD Secret Clearance.  - 5 years of related experience  - 8570 IAT II level certification, i.e. active Security + CE

RESPONSIBILITIES - Capture and reporting of IT Service Desk support metrics - Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems - Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy) - Remote access configuration and support for DTRA users and external customers as required (supporting telework, off-site travel, and mission or contingency operations) - Install, configure, maintain, and troubleshoot computer peripherals - Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel - Provide end-user software and application support - Coordinate security and situational awareness concerns with DTRA NOSC - Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services. - Must be able to lift 50 lbs. - The Helpdesk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews - Service Desk call answering after normal business hours (0600 – 1800) are currently covered by the NOSC. Support services are limited outside the normal business hours unless advance arrangements are made to support scheduled after hours activities - Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction REQUIRED QUALIFICATIONS - Active US DoD Secret Clearance.  - 5 years of related experience  - 8570 IAT II level certification, i.e. active Security + CE

RESPONSIBILITIES - Document development maintenance (HQ/PMO) Technical Implementation Plans (TIP), SOP/Work Instruction management, Records Management System, Knowledge Management System.  - The Technical Writer with be responsible for the development and maintenance of SOP/Work Instructions related to management of 43,435 licenses and the issue, life-cycle management and disposal/LCR of 9,721 assets requested under this proposal. - Additionally, the Technical Writer will be responsible for the annual review and update of more than 300 TO1 related documents within Command Media library.  REQUIRED QUALIFICATIONS - Minimum of a Secret celarance. - 5 years of related experience 

RESPONSIBILITIES - Provides all activities related to the administration of computerized database  - Projects long range requirements for database administration and design in conjunction with other managers in the information systems function - Includes database design, database structure identification, database schema definition, database access privilege management, database query optimization, documentation, database instance upgrades, long-range requirements, operational guidelines, and database protection - Conducts quality control and auditing of databases in a web based environment to ensure accurate and appropriate use of data. - Advises users on access to various web-based databases  - Designs, implements, and maintains complex databases, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods  - Applies knowledge and experience with database technologies, development methodologies, and front end /backend programming languages (e.g., SQL) - Performs database programming and supports systems design   - Maintaining information assurance (IA) security documentation and artifacts for SQL databases  - Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design   REQUIRED QUALIFICATIONS - Active US SECRET clearance. - Five (5) years progressive experience of database query  languages such as Oracle PL SQL, SQL, SQQ Lite, T-SQL, MS Access - At least three years of hands-on experience and expertise in Relational Database Management Systems - Familiarity with DISA STIGs (database and instance) which are updated quarterly if changes to the STIGs apply - Familiarity with technical controls in the Risk Management Framework, as they apply to SQL databases.  - Experience also shall include capability to work on various operating systems and additional programming languages.   - Has experience in at least two projects in a large organization responsible for administering, operating, maintaining, and securing a large-scale computer database.  - Sensitivity Level: IT-I – Critical Sensitive  - 8570 IAT II level certification, i.e. active Security + CE - Associates's degree in a relevant field - Active Computing Environment Certification: MS SQL Server 2016 and up 

RESPONSIBILITIES - Ensure daily review of ServiceNow portal customer equipment requests, tasks and tickets are fulfilled in a timely manner, in accordance with DLA Asset Management policies. - Provide daily customer and team support to facilitate both local and regional hardware requirements and requests. - Respond to email requests for information (RFI)s within 24 hours. - Perform cyclical physical inventories of all DLA common use IT equipment. - Monitor stock levels regularly and submit accurate, auditable monthly inventory reports. - Ensure accountability and proper asset lifecycle procedures are used to conform to expected organizational standards and goals. - Conduct all Receiving/Shipping of DLA hardware and ensure all hardware updates are performed in a timely and accurate manner, for all provisioned, transferred, received, and excessed equipment. - Identify and communicate solutions to problematic areas of the asset control process. - Verify the accuracy of the data recorded/updated in the IT Asset Management System (ITAMS) – ServiceNow - to maintain auditable digital hardware records. - Draft correspondence and prepare site inventory reports, as required. - Identify, address, and reconcile asset inventory variances immediately. - Ensure all digital hardware documentation is maintained in accordance with the National Archives & Records Administration (NARA) to preserve auditable records, including but not limited to: contracts, packing slips, bill of lading, transfer document, etc. - Attend weekly team meetings and bi-weekly regional operational meeting to ensure all requirements are addressed. - Ensure work area is kept clean and organized; ensure all site safety standards are maintained; maintain publicly acceptable personal hygiene levels. - Will require onsite travel using personal vehicle, company van, company golf cart or another motorized vehicle.  REQUIRED QUALIFICATIONS - Acquire and maintain a secret clearance with IT-II sensitivity. - Ability to gain Forklift certification if local work area requires. - Reliable transportation, and ability to use POV to travel on-site. - Minimum one year of relevant warehouse experience. - Minimum one year of experience entering asset data and extracting reports from automated inventory tracking systems. - Minimum one year of experience in performing physical inventories. - Proficient in Microsoft Excel, Power Point, Word and Adobe. - One year of ServiceNow experience. - Experience including accounting work, Power query, Power BI a plus. - US Citizen  

RESPONSIBILITIES - Manages and oversees all aspects of a data circuit order to ensure it is completed on-time and within budget. - Coordinates with internal stakeholders and vendors to complete circuit orders. - Prepares reports for management regarding status of existing circuits or circuit orders. - Utilizes spreadsheets and other systems to track work, circuits, and circuit orders. - Reviews and compiles data to respond to data calls from management and internal stakeholders. - Resolves trouble tickets related to circuits. - Provides circuit utilization and latency reports. REQUIRED QUALIFICATIONS - 2 years of experience working in the telecommunications field - High school diploma - Top Secret security clearance required