Job Listings

RESPONSIBILITIES - Manage the development of database projects and provides all activities related to the administration of computerized databases. - Evaluate and analyze functional business requirements, workflow, and existing processes and interfaces and applies business process improvement practices to re-engineer methodologies and practices consistent with sound DBMS principles and existing customer standards and planning documents. - Demonstrate expertise in designing and analyzing database management systems, encompassing a deep understanding of current operating systems software internals and proficiency in data manipulation languages. - Apply component and object-oriented concepts to develop and maintain data/information repositories for organizations utilizing information engineering principles. - Lead enterprise data and process modeling efforts, contributing to the identification and development of standardized objects that enhance organizational efficiency and data management. - Apply activity and data modeling, transaction flow analysis, internal control and risk analysis, and performance measurement techniques to develop functional specifications and logical and physical database designs. - Engage in strategic collaboration with fellow managers within the information systems to meticulously project and define long-range requirements for proficient database administration and design. Align these strategic initiatives with the overarching objectives of the organization to ensure optimal data management and functionality. - Plan and budget staff and data resources to support application developers in planning preparation, load analysis, and backup and recovery of data. - Prepare and deliver presentations on database management system concepts and applicable tradeoffs. - Ensure that proposed object definitions are clear, concise, technically correct, and represent singular concepts. - Ensure that the proposed objects are consistent with data and process models. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Design, implement, and oversee data migration strategies, ensuring seamless transition and integration of data across systems. - Assess existing data structures, identify optimization opportunities, and implement improvements for enhanced performance. - Develop and maintain data migration and integration documentation, including detailed plans and technical specifications. - Conduct data profiling and analysis to ensure data quality and integrity during migration and integration processes. - Implement and enforce data governance and security policies to safeguard sensitive information throughout the migration and integration lifecycle. - Present system designs for user approval at formal reviews. - Conduct configuration management, integrating software, interpreting software test results, and recommending solutions for unsatisfactory test results. - Direct life-cycle support, including maintenance, administration, and management. - Provide solutions to identified software problem reports. - Serve as a central point of contact to resolve end user problems and to increase end user efficiency. - Receive and respond to end user "help" requests and/or trouble reports. - Analyze whether user problems result from hardware failure/problem, network failure/problem, software failure/problem or is procedural in nature. - Provide solutions to identified software problem reports. - Report hardware/network/software problems to the appropriate organization for resolution. - Work through procedural problems with the user to successful resolution. - May serve as a system documentation librarian. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Analyze and define security requirements for multilevel security (MLS) systems. - Design, develop, engineer, and integrate solutions to MLS requirements - Conduct security audits. - Support ISSM in obtaining and maintaining an authority to operate (ATO) for all instances. - Generate system-level security documentation. - Act as ZTA Information System Security Officer (ISSO) ensuring RMF compliance, documentation, and cybersecurity incident response. - Manage all aspects of RMF documentation, including Security Controls, Enterprise Mission Assurance Support Service (eMASS) actions, and Plan of Action and Milestones (POAMs). - Collaborate with the Information System Security Manager (ISSM) to initiate protective or corrective measures in response to cybersecurity incidents or vulnerabilities discovered. - Establish processes for authorized users to report all cybersecurity-related events, potential threats, and vulnerabilities. - Ensure that all Department of Defense (DoD) cybersecurity-related documentation is kept current and readily accessible to individuals with proper authorization. - Apply knowledge of IT Governance requirements, risk mitigation strategies, and encryption and decryption capabilities to establish secure solutions. - Perform risk analysis, including risk assessment processes and procedures. - Recommend information assurance/security solutions to support customers’ requirements. - Perform analysis, design, and development of security features for system architectures. - Design, develop, engineer, and implement solutions that meet security requirements. - Provide integration and implementation of the computer system security solution. - Analyze general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. - Perform vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Develop high-level system design diagrams and for program design, coding, testing, debugging, and documentation to include cloud application deployments. - Develop and document zero trust architectures, reference designs, and security controls. - Configure and deploy ZTA technologies and components. - Integrate ZTA solutions with existing infrastructure and applications. - Develop and execute testing plans for functional, performance, and security aspects of ZTA deployments. - Troubleshoot and resolve technical issues related to ZTA implementations. - Maintain a robust accreditation and authorization process for the ZTA mission, with a focus on Engineering Development activities. - Participate as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. - Apply principles, methods, and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles, and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. - Provide expertise on an as-needed basis to all task assignments. - Provide expert advice and assistance in state-of-the-art software and hardware. - Coordinate with contractor management and government personnel to ensure that the problem has been properly defined and that the solution will satisfy the government’s requirement. REQUIRED QUALIFICATIONS - Experience: - Three (3) years of experience - Clearance: - Must possess Secret Clearance

RESPONSIBILITIES - Develop software applications and tools in support of DISA's ZTA mission. - Provide strategic leadership in the development and implementation of Zero Trust Architecture (ZTA) principles and security controls. - Oversee the development of comprehensive ZTA architecture documentations, emphasizing adherence to reference design and security controls. - Ensure adherence to security controls, policies, and documentation throughout the software development life cycle. - Participate in the ongoing development of a ZTA assessment capability tool. - Conduct thorough testing and provide demonstrations for developed software. - Serve as a subject matter expert, possessing in-depth knowledge of zero trust architecture. - Provide technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation, and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. - Apply principles, methods, and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles, and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. - Provide expertise on an as-needed basis to all task assignments. - Evaluate emerging ZTA technologies and their integration potential. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Create, maintain, and update ZTA Cloud Lab Architectural Diagrams reflecting improvements, vulnerabilities, and patches. - Provide Monthly Status Reports detailing the progress of ZTA Cloud lab tests and evaluations. - Develop and maintain a simulated, multifaceted ZTA Testing & Evaluation (T&E) environment in the commercial cloud. - Perform standard lab maintenance, including patching, configuration management, and software updates. - Evaluate new and existing cloud technologies supporting ZTA. - Provide Authorization and Accreditation (A&A) support in accordance with DoD regulations and the RMF process. - Develop and maintain cloud test environments, optimizing utilization of cloud-native services and features for the ongoing development and maintenance of the Cloud lab. - Create cloud-specific use-cases for Zero Trust Architecture (ZTA), integrating them into functional requirements and testing processes. - Manage Cloud requirements analysis, conceptual design, detailed design, and implementation of a cloud project. - Strong understanding of Cloud information flows and process architecture necessary for implementation of cloud security. - Use information technology to plan, prepare, and execute cloud related security tasks. - Prepare and review Cloud security architecture. - Apply knowledge of Cloud security requirements, documentation, and risk mitigation strategies. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Provide strategic leadership in the development and implementation of Zero Trust Architecture (ZTA) principles and security controls. - Oversee the development of comprehensive ZTA architecture documentations, emphasizing adherence to reference design and security controls. - Assist the Information System Security Manager (ISSM) in obtaining and retaining Authority to Operate (ATO) for all instances. - Maintain a robust accreditation and authorization process for the ZTA mission, with a focus on Engineering Development activities. - Ensure the Information System Security Officer (ISSO) follows the Risk Management Framework (RMF). - Develop and test Zero Trust Software. - Ensure adherence to security controls, policies, and documentation throughout the software development life cycle. - Develop ZTA architecture documentations pertaining to security controls - Maintain the custom created software and applications. - Ensure software adheres to government policies. - Take a lead role in managing and mitigating cybersecurity incidents and vulnerabilities. - Ensure software is following Government requirements.   REQUIRED QUALIFICATIONS - Clearance: - Must possess Secret Clearance. - Years of Experience: - 5 - 7 years of experience

RESPONSIBILITIES - Collaborate with development and operations teams to integrate security practices seamlessly into the DevOps pipeline. - Implement security automation tools within the CI/CD pipeline to identify and mitigate security vulnerabilities early in the development lifecycle. - Conduct regular security code reviews to identify and address vulnerabilities in application code. - Contribute to ongoing process improvement initiatives, ensuring that security practices evolve alongside changes in technology and industry best practices. - Collaborate with the ISSO to implement and maintain RMF-compliant security controls throughout the ZTA mission lifecycle, including engineering development, cloud lab support, and software development for agency and mission partner use. - Perform conceptual design, detailed design, code, and unit test of critical IT programs within a subsystem or system-of-systems. - Support integration testing of programs within a subsystem or system-of-systems. - Support design and development of databases. - Generate Interface Control Documents (ICDs), documenting the interfaces between programs. - Support the development of Acceptance Test Plan and Procedure documents. - Require knowledge of the principles, methods, and techniques used in software engineering and applications and systems development. - Participate in all phases of software development and engineering, including system design, analysis, and modeling at a highly technical level. - Perform software and information engineering, including full life cycle application systems design and development. - Work from specifications to develop and modify operating software programming applications. - Design, code, test, debug, and document programs. - Assist in the definition of limited design specifications and parameters. - Resolve hardware and software compatibility and interface design considerations. - Assist in the analysis of system architecture requirements, performs requirements acquisitions and definition and data analysis, and may customize purchased applications. - Perform technical and subject matter research on emerging technologies to determine impacts on application executions. - Perform system modeling. - Write, modify, and maintain technical documentation and specifications such as user manuals, system documentation, and training materials. - Perform integration testing and support of various computer operating and/or network systems. - Troubleshoot and provide customer support for system engineering and software issues. - Perform database analysis, design, implementation, and testing. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Develop and maintain UI using modern web development technologies (e.g. HTML5). - Develop and maintain the client-side of applications using technologies such as CSS, JavaScript, and C#. - Write server-side code powering the application features as well as creating databases and content management systems. - Develop Application Programming Interfaces (API) to support ZTA software and capability integration. - Analyze the project requirements along with the government to see the complete picture to identify any difficulties users could face and effectively solve them through design (e.g. User interface (UI) / User experience (UX). - Perform conceptual design, detailed design, code, and unit test of critical IT programs within a subsystem or system-of-systems. - Support integration testing of programs within a subsystem or system-of-systems. - Support design and development of databases. - Generated Interface Control Documents (ICDs), documenting the interfaces between programs. - Support the development of Acceptance Test Plan and Procedure documents. - Require knowledge of the principles, methods, and techniques used in software engineering and applications and systems development. - Participate in all phases of software development and engineering, including system design, analysis, and modeling at a highly technical level. - Perform software and information engineering, including full life cycle application systems design and development. - Work from specifications to develop and modify operating software programming applications. - Design, code, test, debug, and document programs. - Assist in the definition of limited design specifications and parameters. - Resolve hardware and software compatibility and interface design considerations. - Assist in the analysis of system architecture requirements, performs requirements acquisitions and definition and data analysis, and may customize purchased applications. - Perform technical and subject matter research on emerging technologies to determine impacts on application executions. - Perform system modeling. - Write, modify, and maintain technical documentation and specifications such as user manuals, system documentation, and training materials. - Perform integration testing and support of various computer operating and/or network systems. - Troubleshoot and provide customer support for system engineering and software issues. - Perform database analysis, design, implementation, and testing. REQUIRED QUALIFICATIONS - Experience: - Three (3) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Establish system information in the development of enterprise-wide or large-scale information systems. - Work with other technical disciplines, such as functional analysts, business process reengineering specialists, and software and systems engineers, as applicable. - Design architecture to include the software, hardware, and communications to support the total requirements, as well as provide for present and future cross functional requirements and interfaces. - Develop and maintain UI using modern web development technologies. - Write server-side code, contribute to the full software development life cycle. - Collaborate with cross-functional teams to define, design, and ship new features. - Participate in system architecture design and code reviews. - Troubleshoot, debug, and optimize application performance. - Contribute to the documentation of software design, coding, and testing activities. - Ensure code quality through unit testing, code reviews, and continuous integration. - Familiar with emerging requirements for GOTS/COTS components and Web-based technology. - Evaluate, analytically and systematically, problems of workflows, organization, and planning, and develops appropriate corrective action. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Facilitate and lead Agile/Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. - Collaborate with the product owner and development team to prioritize and deliver user stories, ensuring alignment with project goals and objectives. - Foster a culture of continuous improvement and Agile best practices within the development team. - Coordinate and manage the Zero Trust Architectural Software Development and Sustainment tasks according to Agile principles. - Ensure adherence to the industry Software Development Life Cycle (SDLC) and government policies. - Oversee the development and testing of Zero Trust Software, providing in-depth demonstrations as needed. - Collaborate with stakeholders to gather requirements and provide feedback on software capabilities, process improvement, and policy enhancement. - Work closely with the development team in the creation and maintenance of UI/UE using modern web development technologies (e.g., HTML5, CSS, JavaScript, C#). - Develop Application Programming Interfaces (APIs) to support ZTA software and capability integration. - Collaborate with the team to design, code, test, debug, and document software components. - Develop high-level system design diagrams and architectures, encompassing software, hardware, and communications to meet present and future cross-functional requirements. - Act as a bridge between the development team and other stakeholders, ensuring effective communication and collaboration. - Work closely with government counterparts to understand project requirements and address any challenges users may face through effective UI/UX design. REQUIRED QUALIFICATIONS - Experience: - Three (3) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Create and maintain a baseline testing schedule integrated into the Government’s Integrated Master Schedule (IMS). - Design and maintain Cloud test environments, maximizing the use of cloud native services and features. - Conduct various tests including functional, performance, regression, user acceptance, security testing, and assessment and implementation testing. - Coordinate and perform integration Test and Evaluation (T&E) by generating test plans and objectives. - Develop Cloud-specific use-cases for Zero Trust Architecture (ZTA) in functional requirements and testing. - Provide Monthly Status Reports documenting the progress of ZTA Cloud lab tests and evaluations. - Collaborate in the development, maintenance, and enhancement of ZTA Cloud Lab Architectural Diagrams by promptly addressing vulnerabilities through thorough testing and patching processes. - Develop and test Zero Trust Software, ensuring compliance with government policies and requirements. - Examine project specifications to pinpoint potential user challenges and devise robust solutions for UI/UX optimization. - Evaluate, recommend, and implement automated test tools and strategies. - Design, implement, and conduct test and evaluation procedures to ensure system requirements are met. -  Direct and/or participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection. REQUIRED QUALIFICATIONS - Experience: - Three (3) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Develop comprehensive Zero Trust (ZT) architecture documentations, including reference designs, security controls, and technology implementation considerations. - Create white papers as requested by the Government, aligning with mission needs. - Collaborate with agency stakeholders to identify and consolidate requirements for ZTA. - Implement appropriate requirement language for final approval, ensuring alignment with ZTA goals. - Assess technology capabilities against ZTA, DoDIN, and STIG requirements, providing reports and briefings to the ZTA program office. - Leverage knowledge of DoDIN, ZTA Requirements, and Technical Evaluations to develop ZTA reference architectures and security models. - Evaluate solutions for feasibility and scalability for enterprise consumption. - Support the ISSO in the Risk Management Framework (RMF) process and cybersecurity documentation. - Create, maintain, and update ZTA Cloud Lab Architectural Diagrams reflecting improvements and vulnerabilities. - Provide monthly progress reports on ZTA Cloud lab tests and evaluations. - Create high-level system design diagrams and contribute to program design, coding, testing, debugging, and documentation. - Perform A&A technical writing tasks in support of DoD authorization and accreditation requirements, adhering to DoD regulations and the RMF process. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Develop ZTA architecture documentation, including reference designs, security controls, and technology implementations. - Prepare white papers based on mission needs and government requirements. - Collaborate with agency stakeholders to identify and consolidate ZTA requirements. - Support integration efforts, provide reports, briefings, and demonstrations to the ZTA program office. - Leverage knowledge of DoDIN, ZTA requirements, and technical evaluations to develop reference architectures and security models. - Create, maintain, and update ZTA Cloud Lab Architectural Diagrams. - Document progress of ZTA Cloud lab tests and evaluations in Monthly Status Reports. - Develop Zero Trust (ZT) architecture documentations to include adoption of architectural and reference design, security controls and technologies along with implementation considerations. - Perform A&A technical writing tasks in support of DoD authorization and accreditation requirements, adhering to DoD regulations and the RMF process. REQUIRED QUALIFICATIONS - Working Experience with Microsoft Visio - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Implement and maintain robust version control practices for all ZTA designs, documents, codes, and other artifacts, ensuring traceability, accountability, and the ability to roll back changes when necessary. - Enforce configuration management practices across all lab activities, including patching, software updates, and configuration changes. - Apply configuration management principles to design configurations, ensuring that changes to ZTA reference architectures, security models, and other design elements are systematically documented, version-controlled, and aligned with the overall lab environment. - Develop and provide inputs to the monthly progress reports for configuration management, change management, and quality assurance. - Establish and maintain a centralized Configuration Management Database (CMDB) to track and manage lab assets, configurations, and relationships. - Document and manage ZTA Strategy documentation, ensuring it aligns with the overall lab configuration and is consistently updated to reflect the evolving ZTA principles and strategies. - Develop, document, and maintain ZTA Implementation Plans, detailing the steps, timelines, and dependencies required to deploy and integrate ZTA components within the lab environment. - Design and execute a comprehensive testing framework encompassing functional testing, performance testing, regression testing, user acceptance testing, security testing, and assessment as well as implementation testing. - Perform standard lab maintenance such as patching and configuration management. REQUIRED QUALIFICATIONS - Experience: - Three (3) years of experience - Clearance: - Must possess Secret Clearance.

RESPONSIBILITIES - Apply expertise in Zero Trust architecture principles, reference architecture, strategy, and holistic ZT concepts. - Work with agency stakeholders to identify and consolidate requirements for the implementation and integration of technologies supporting ZTA. - Implement appropriate requirement language and seek approval for finalized requirements. - Develop evaluation criteria considering ZTA requirements, DoDIN integration, STIG requirements, and scalability for mission needs. - Provide reports, briefings, or demonstrations to the ZTA program office. - Leverage existing knowledge to develop ZTA reference architectures and security models. - Evaluate solutions for feasibility and scalability for enterprise consumption. - Support the ISSO in implementing the Risk Management Framework (RMF) and maintaining accreditation documentation. - Appoint a member as the ZTA ISSO and ensure processes for reporting cybersecurity events are in place. - Develop a baseline testing schedule integrated into the Government’s Integrated Master Schedule (IMS). - Develop Cloud-specific use-cases for functional requirements and testing. - Create, maintain, and update ZTA Cloud Lab Architectural Diagrams as technologies improve. - Provide monthly status reports documenting the progress of ZTA Cloud lab tests and evaluations. - Apply process improvement and reengineering methodologies and principles of best practices to conduct process modernization projects, including applicable trade studies. - Create and assess performance measurements. - Collaborate with leadership to define strategic objectives and translate them into clear, measurable process improvement goals. - Monitor progress towards goals, analyze data to identify deviations and adapt strategies as needed to ensure successful implementation and sustained impact. REQUIRED QUALIFICATIONS - Experience: Three (3) years of experience - Clearance: Must possess Secret Clearance.

RESPONSIBILITIES   - Manage all aspects of the ZTA program from planning and development to implementation and sustainment. - Develop and maintain program documentation, including white papers, presentations, and technical specifications. - Ensure compliance with all government regulations and security requirements. - Lead a team of technical professionals and collaborate effectively with stakeholders across the organization. - Develop and maintain a multifaceted, simulated ZTA testing and evaluation environment in the commercial cloud. - Oversee lab maintenance tasks such as patching, configuration management, and software updates. - Develop and implement a testing strategy for ZTA technologies. - Design and maintain cloud test environments. - Create and update ZTA Cloud Lab architectural diagrams. - Prepare monthly status reports on the progress of ZTA Cloud lab tests and evaluations. - Develop software or applications in support of DISA’s Zero Trust Mission. - Maintain and update existing custom-created software and applications. - Ensure software adheres to government policies and requirements. - Provide feedback on software capabilities, process improvement, and policy improvement. - Develop high-level system design diagrams and program design documents. - Design architectures to meet requirements and support future needs. - Develop Application Programming Interfaces (APIs) to support ZTA software and capability integration. - Develop and maintain user interfaces (UI) and user experiences (UX) for ZTA applications. REQUIRED QUALIFICATIONS - Experience: - Eight (8) years of experience - Clearance: - Must possess Secret Clearance

RESPONSIBILITIES - Provide end-user support services for hardware and software. - Manage and monitor all support request tickets. Track tickets until closure and update status regularly. - Provide user support via remote computer control (RDP and SCCM) - Provide on-site walk-up and deskside user support - Provide basic incident evaluation, fault isolation, analysis, and troubleshooting; resolve issues if possible, or escalate to the appropriate tier and support team based on SLA requirements - Provide file access management and restore lost or damaged files in user-accessible locations - Create and maintain standard operating procedures (SOPs) for end users and end-user support. - Provide full account lifecycle management for Commission users using Microsoft Active Directory Domain Services - Ensure user and computer account attributes and directory information remain up to date as changes occur. - Capable of imaging devices to maintain a hot shelf of readily available inventory.  - Maintain a standard workstation baseline configuration image according to approved USITC secure configuration standards - Knowledge of ServiceNow for ITSM in support of Tiers I and II tickets for triage and escalation - Provide technical support for client endpoints: incident analysis, fault isolation troubleshooting, and remedial/restoration actions after escalation to resolve tickets within ServiceNow - Utilize ServiceNow to manage and document incidents, problems, and changes efficiently. - Collaborate with Tier 1 support and other IT teams to ensure timely issue resolution. - Navigate and leverage ServiceNow effectively to troubleshoot and resolve advanced technical issues. - Escalate incidents to Tier 3 support or specialized teams after thorough triaging efforts - Contribute to the improvement of ServiceNow configurations and workflows. - Provide clear and concise communication to end-users, explaining technical solutions in non-technical terms. - Collaborate effectively with the Tier 1 team, Service Desk Lead, and other IT stakeholders. - Document resolutions in detail and contribute to the knowledge base for future reference. - Prioritize a positive customer experience by understanding and addressing user needs. - Solicit and act on feedback to continuously improve service delivery. - Proactively identify opportunities to enhance customer satisfaction. - Maintain and enforce a software whitelist containing approved software titles and versions - Perform software audits on client devices to ensure software license compliance and validation of approved software - Resolve basic issues to printers, copiers, faxes, and multifunction devices such as user-serviceable jams, toner replacement, and physical layer network connectivity - Coordinate with external contractors for assets under warranty - Perform government-approved software installations using automated remote deployment mechanisms - Provide audio/video teleconferencing support - Provide support for Mobile Device Management (MDM) software - Provide support for Unified Communications as a Service (UCaaS) devices - Knowledgeable on how to subscribe to and manage patches and releases for all approved software - Provide vulnerability resolution and remediation services for the operating system and applications installed on client endpoint devices - Provide Microsoft desktop whitelisting support for all approved software - Maintain approved software for desktops, ticketing solutions, printers - Provide virus scanning and remediation services for client endpoints - Ability to ensure endpoint devices and network printers are fully patched and that anti-virus software is up to date - Ability to ensure all client endpoint devices are configured with Full Disk Encryption (FDE) before issuance - Responds to calls, email, and personnel request for technical support. - Documents, tracks, and monitors the problem to ensure a timely resolution. - Knowledgeable on commonly used concepts, practices, and procedures within a particular field. - Relies on limited experience and judgment to plan and accomplish goals. - Work under general supervision. REQUIRED QUALIFICATIONS - 6+ years of experience in a Tier 2 or equivalent technical support role. - Proficient in using ServiceNow for incident and problem management. - ITIL Foundation knowledge (certification preferred). - Strong analytical and critical thinking skills - Excellent verbal and written communication skills - Commitment to delivering exceptional customer service - High school diploma, technical certification, or HDI Certification preferred. - Proficiency with word processing, spreadsheets, databases, and other Office Suite applications - US Citizen - Active Secret Clearance  

RESPONSIBILITIES   Servers - Install, maintain, and upgrade servers such as Windows servers and other operating systems - Maintain current baseline configurations on all server operating systems, and coordinate and document exceptions to baselines where necessary - Provide application white-list management for all server software - Support, maintain, and upgrade USITC’s virtualization platform - Support network infrastructure protocols including but not limited to DNS, DHCP, LDAP, NTP, Cloud Services - Provide support for Cloud computing environments including but not limited to Platform as a Service (PaaS), Infrastructure as a service (IaaS), software as a Service (SaaS), and hybrid environments - Work with Government personnel to support the migration of workloads of on-premises private cloud platforms to or from public cloud platforms - Monitor Cloud environments for compliance with industry best practices and Commission security standards - Integrate Cloud platforms with ITCNET using Active Directory Federation Services and SAML 0 single sign-on (SSO) - Manage, maintain, and upgrade Microsoft Endpoint Configuration Manager site systems   Security Management - Provide support to the Commission’s Security Operations Center for cybersecurity incidents and investigations - Support and operate automated patch management and deployment mechanisms for all IT infrastructure Manual patching processes shall be documented and followed to supplement automated processes where gaps are identified. - Ensure that all IT infrastructure components are fully patched, and that anti-virus software is installed and up to date supporting USITC policies - Maintain current baseline configurations on all IT infrastructure Coordinate and document baseline exceptions to systems where necessary. - Assist Government personnel in researching security vulnerability resolution and remediation strategies for IT infrastructure components and IT infrastructure - Notify the appropriate contract and government personnel of any potential security incidents within timelines defined by USITC policies - Assist with Government requests for information on security controls as requested by the Government - Implement security controls, or make other changes to IT infrastructure components to address POAMs and audit findings - Assist the USITC in the coordination of cybersecurity-related processes and activities for IT infrastructure These processes include, but are not limited to, Risk Management Framework (RMF) and system authorization, Cyber Incident Handling, System Life Cycle Management Processes (e.g., Engineering Change and Configuration Management), Vulnerability Management, Malware Protection, Security Assessments/Evaluations/Reviews, Continuous Monitoring. Storage - Coordinate and collaborate with the appropriate stakeholders to identify functional and technical requirements for new or enhanced network capabilities and/or services to support the USITC mission - Work with Federal SMEs and technical leads to support the design, deployment, and management of new systems and services per Commission Change and Project Management policies - Recommend new IT systems based on documented requirements set forth by the Commission - Coordinate with Federal SMEs and technical leads to configure and test new system designs to ensure they meet the requirements and adjust them as needed - Install, maintain, and upgrade Storage Area Network (SAN), backup hardware and software - Identify problem areas affecting storage and backup systems - Ensure records retention policies are implemented and enforced on storage and backup systems - Support the rotation, storage, and off-site transfer and delivery of backup media Systems Engineering Support   REQUIRED QUALIFICATIONS - Bachelor’s degree, Technical Certification, or Graduate of Technical/Trade School - 6 years of experience in administration or relevant operating/software systems for tasking - Proficiency with word processing, spreadsheets, databases, and other office software - US Citizen - Active Secret Clearance

The Network Engineer performs a variety of routine project tasks applied to network engineering as listed below for the US International Trade Commission. This position is required to be on-site supporting the customer in Washington, DC. - Perform installation and integration of IT infrastructure components for Tier 2-3 support and coordinate vendor support when necessary - Monitoring of all IT infrastructure components for performance metrics, configuration standards, and availability using management and monitoring systems - Support rapid automated incident detection and resolution to assist in preventive maintenance - Respond to tickets escalated from other teams and support tiers based on severity using ServiceNow - Conduct effective troubleshooting and problem solving to minimize downtime through lessons learned and past experiences, isolate root cause, and perform corrective actions - Create, update, and maintain Standard Operating Procedures (SOPs) - Provide operational support of the data networks to include but not limited to WAN, Cloud, LAN (wireless and wired), Firewalls, and other components - Support and maintain the remote access system to support remote workforce capabilities - Perform analysis and identify bottlenecks and other problem areas and report findings to the appropriate personnel for action - Support and maintain secure reliable network connectivity to cloud services - Support the design, deployment, and management of new systems and services and recommend new IT systems based on documented requirements - Provide support for Cloud computing environments including but not limited to Platform as a Service (PaaS), Infrastructure as a service (IaaS), software as a Service (SaaS), and hybrid environments - Experience with Cloud platforms utilizing Active Directory Federation Services (ADFS) for SAML 2.0 single sign-on (SSO) - Provide support to the Commission’s Security Operations Center for cybersecurity incidents and investigations - Maintain current baseline configurations on all IT infrastructure components. - Assist Government personnel to research security vulnerability resolution and remediation strategies for IT infrastructure components and IT infrastructure applications - Participate in Change Management and Configuration Management practices, policies, processes, and procedures including developing change requests with supporting documentation and implementation of approved change requests   REQUIRED QUALIFICATIONS - At least 1-4 years of recent IT Network engineering experience - Installation and integration of IT infrastructure components for Tier 2-3 support and coordination of vendor support - Supporting data networks including WAN, Cloud, LAN (wireless and wired), Firewalls, and other components - Secret Clearance - IAT Level II Certification and Security+ PREFERRED - One of the following PREFERRED: CCNA or CCNP